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Can receive but not send faxes
Action Yes No
Step 1
Check if the printer is in Fax mode.
From the home screen, touch Fax to put the printer in Fax
mode, and then send the fax.
Note: The Multi Send application does not support the XPS
output type. To use XPS, use the regular faxing method.
Can you send faxes?
The problem is
solved.
Go to step 2.
Step 2
Load the original document properly.
Load the original document faceup, short edge first into the
ADF tray or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into the
ADF tray. Place these items on the scanner glass.
Can you send faxes?
The problem is
solved.
Go to step 3.
Step 3
Set up the shortcut number properly.
• Check if the shortcut number has been set for the telephone
number that you want to dial.
• Dial the telephone number manually.
Can you send faxes?
The problem is
solved.
Contact
customer
support.
Can send but not receive faxes
Action Yes No
Step 1
Check the tray or feeder.
If empty, then load paper in the tray or feeder.
Can you receive faxes?
The problem is
solved.
Go to step 2.
Troubleshooting 286
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