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Caller ID is not shown
Action Yes No
Contact your telephone company to check if your telephone line
is subscribed to the caller ID service.
Notes:
• If your region supports multiple caller ID patterns, then you
may have to change the default setting. There are two
settings available: FSK (pattern 1) and DTMF (pattern 2).
• The availability of these settings in the Fax menu depends
on whether your country or region supports multiple caller ID
patterns.
• Contact your telephone company to determine which
pattern or switch setting to use.
Does the caller ID appear?
The problem is
solved.
Contact
customer
support.
Cannot send or receive a fax
Action Yes No
Step 1
Check if an error or status message appears on the display.
Is there an error or status message on the display?
Clear the error or
status message.
Go to step 2.
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Step 3
Check the power.
Check if the printer is plugged in and turned on, and if Ready
appears on the display.
Is the printer turned on, and does Ready appear on the display?
Go to step 4. Turn on the printer,
and then wait until
Ready appears on
the display.
Step 4
Check the printer connections.
If applicable, check if the cable connections for the following
equipment are secure:
• Telephone
• Handset
• Answering machine
Are the cable connections secure?
Go to step 5. Securely connect
the cables.
Troubleshooting 283
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