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16 49-5000765 Rev. 0
Problem Possible Causes What To Do
Unit displays error
code “P1” and shuts
unit off
The pump has had a problem
or failed.
Drain indoor side of unit per instructions in the Care
and Cleaning, Draining the Unit section. Hold
down the SLEEP button for 3 seconds to clear error
message. If the error code persists, the pump will
need to be serviced.
Unit displays error
code “FL” and shuts
unit off
Internal tray is full. Drain indoor side of unit per instructions in the Care
and Cleaning, Draining the Unit section. Hold
down the SLEEP button for 3 seconds to clear error
message if still showing. If the error code persists, the
pump will need to be serviced.
Air conditioner does
not start
The air conditioner is
unplugged.
Make sure the air conditioner plug is pushed
completely into the outlet.
The fuse is blown/circuit
breaker is tripped.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
Power failure. The unit will automatically restart in the settings last
used after the power is restored.
There is a protective time delay (approximately
3 minutes) to prevent tripping of the compressor
overload. For this reason, the unit may not start
normal cooling for 3 minutes after it is turned back on.
The current interrupter device
is tripped.
Press the
RESET button located on the power cord plug.
If the RESET button will not stay engaged, discontinue
use of the air conditioner and contact a qualified
service technician.
Air conditioner does
not cool as it should
Airflow is restricted. Make sure there are no curtains, blinds or furniture
blocking the vents on the front, bottom, and back of
the air conditioner.
The temp control may not be
set correctly.
On models with touch pads: In the Cool mode, press
the Decrease – pad.
On models with control knobs, turn the temperature
knob to a higher number.
The air filter is dirty. Clean the filter at least every 250 hours. See the Care
and Cleaning section.
The room may have been hot. When the air conditioner is first turned on, you need to
allow time for the room to cool down.
Cold air is escaping. Check for open furnace registers and cold air returns.
Cooling coils have iced up. See “Air conditioner freezing up” below.
Air conditioner
freezing up
Ice blocks the air flow and
stops the air conditioner from
cooling the room.
On models with control knobs, set the mode control at
High Fan or High Cool with the Temp at 1 or 2.
On models with touch pads, set the controls at High
Fan or High Cool and set the thermostat to a higher
temperature.
The remote control is
not working
The batteries are inserted
incorrectly.
Check the position of the batteries. They should be
inserted in the opposite (+) and (–) direction.
The batteries may be dead. Replace the batteries.
Water drips outside Hot, humid weather. This is normal.
Water drips indoors The air conditioner is not
tilted to the outside.
For proper water disposal, make sure the air conditioner
slants slightly from the case front to the rear.
Drain plug is unplugged Make sure plug is pressed all the way into the unit.
The air conditioner is not
level from left to right
Ensure that the unit is level.
Water collects in
base pan
Moisture removed from air
and drains into base pan.
This is normal for a short period in areas with little
humidity; normal for a longer period in very humid
areas.
Troubleshooting
TROUBLESHOOTING
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