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ninjakitchen.co.uk
ninjakitchen.co.uk
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug
unit before troubleshooting.
• My unit won't turn on?
1 Check the residual current device (RCD) is fully
plugged in and the reset button has been pressed.
The circle above the RESET button will be
illuminated orange.
2 Ensure the press switch is turned to the ON
position (the line will be pressed down).
Make sure the dial is not in the OFF position.
If your unit doesn't turn on after taking the steps
above, please contact Customer Service at
0800 862 0453.
• “Add Food” appears on the control panel display.
The unit has completed preheating and it is now
time to add your ingredients.
• “E” appears on the control panel display.
The unit is not functioning properly. Please contact
Customer Service at 0800 862 0453.
So we may better assist you, please register your
product online at ninjakitchen.co.uk and have the
product on hand when you call.
• "CLD" appears on the control panel display.
Cold Smoking is to be used to provide smoke flavour
to foods, this is not intended for cooking. When used
on meat, poultry, or fish, this process should always
be used in conjunction with a separate step to bring
food up to food-safe internal temperatures. Refer to
the local food standards authority for recommended
food safe temperatures.
• Should I add my ingredients before or after
preheating?
For best results, let the unit preheat before adding
ingredients.
• Do I need to completely fill the smoke box with
pellets?
Yes, always fill the smoke box to the top. We've
perfected the amount of pellets needed for each
smoke session, regardless of the function or food
load, the unit will burn through them appropriately.
• When do I press the Woodfire Flavour button?
Press the Woodfire Flavour button before pressing
start when wanting to add smoke using the
Dehydrate, Hi/LO, Sear, Grill, Roast, Bake and Pizza
functions. You do not need to press the Woodfire
Flavour button when using the Smoker function.
Woodfire cannot be used with WARM.
• Why are flames coming out from the pellet box?
Small flames can come out from the pellet box if the
grill lid is lifted in windy conditions.
• Where should I keep my pellets stored?
Always store pellets in a dry area. Any moisture in
the pellets can compromise ignition and quality of
smoke flavour.
• How do I dispose of burnt pellets after a cook
cycle?
Pellets may continue to burn after cook time is
complete. Do not touch or remove the smoke box
until the grill has stopped smoking, pellets have
completely burnt out and the smoke box has cooled.
Then, remove the smoke box and safely discard
cooled ash contents.
• Can I use oils to cook in my oven at high
temperatures?
Use the recommended fats/oils below sparingly,
only use the “Not Recommended fat/oils” when
called out in Ninja recipe (refer to “Best Practices
when Cooking Above 260°C” for approved fats/oils
included in packaging).
• How do I avoid fire in my oven while batch cooking
at high temperatures?
Remember to empty the fat/oil from the roasting tin
preventing spill over. Ensure tin is washed thoroughly
before each use. This will prevent grease from
burning and causing smoke.
• How do I avoid flare-up from opening the oven?
When cooking at high heat temperatures, specifically
when searing foods, open the door slowly and at an
arm’s length distance. Remember to empty the fat/
oil from the bake tray preventing spillover. This will
help prevent billowing smoke and flare-ups.
• Why is preheat taking so long?
Preheat times vary by function and unit temperature.
SMOKER, DEHYDRATE, WARM No preheat.
If adding Woodfire Flavour, ignition time will add an
additional 3-4 minutes.
Using the unit in inclement weather with heavy rain
could cause longer preheat times.
If using an extension cord, ensure it is suitable for
use outdoors with outdoor appliances. Using the
incorrect cord could lead to the cord overheating,
melting and/or a drop in voltage.
While preheating is strongly recommended for best
results, you can skip it by pressing and holding the
START/STOP button for 3 seconds. "ADD FOOD"
will flash across the screen. Open the lid and place
ingredients in unit. Once the lid is closed, cooking will
begin and the timer will start counting down.
• Can I turn o Woodfire Flavour?
If you pressed Woodfire Flavour and already started
your cooking function by pressing START, you can
press the Woodfire Flavour button again to turn it
o if the ignition cycle is less than 75% complete
(indicated by the progress bar on the display
screen). If pellets have fully ignited and the grill has
transitioned to the preheat cycle (indicated on the
display screen), you cannot turn Woodfire Flavour
o.
• Can I add more pellets during a cook cycle?
When using the SMOKER function, you can add
more pellets once the first batch has fully burned.
Press and hold the Woodfire Flavour button for 4
seconds to ignite new full box of pellets. If running
back-to-back smoking sessions, we recommend
refilling the smoke box using the pellet scoop when
half the pellets have burned. DO NOT refill more than
2 times. DO NOT re-ignite pellets.
CLEANING & MAINTENANCE
Pizza Stone
Allow the pizza stone to cool completely before
cleaning. The pizza stone can crack or break if it
comes in contact with cold water while it’s hot.
1 Scrape lightly . DO NOT use a metal spatula or
knife, as these can scratch the pizza stone.
2 Wipe any remaining debris o the stone using
a soft cloth.
Roast Rack/Accessory Frame
1 Allow the oven to cool before removing the
racks. The racks are dishwasher safe.
2 If washing by hand, use dish soap, warm
water, and the rough side of a sponge to
remove any baked-on food.
3 Rinse the racks and towel-dry.
Pro-Heat Tray
1 Allow the Pro-Heat Tray to cool. DO NOT put
the Pro-Heat Tray in the dishwasher.
2 Use dish soap, warm water, and the rough
side of a sponge to remove any remaining
discoloration. DO NOT use steel wool or
other abrasive scrubbers as this may scratch
the cookware.
3 Rinse the tray and dry it with a towel.
NOTE: DO NOT get the Pizza Stone wet.
CLEANING THE OVEN
1 The oven should be cleaned thoroughly after
each use. ALWAYS let the appliance and
accessories cool before cleaning.
2 Unplug the grill from power source before
cleaning. Keep the door open after removing
food to allow the oven to cool quicker.
3 Use soap and water to clean the inside of
oven with a nylon brush.
CLEANING THE ACCESSORIES
Smoke box
Remove smoke box and safely discard all
contents after every use.
Cleaning the smoke box after every use is not
required. Use a wire brush to remove extra
creosote after every 10 uses.
NOTE: DO NOT use liquid cleaning solution on
the smoke box.
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