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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while using
your device.
When you turn on your device or while you are using the device, it
prompts you to enter a code:
Password: When the device lock feature is enabled, you must enter the password you set for
the device.
Your device displays network or service error messages
When you are in areas with weak signals or poor reception, you may lose reception. Move to
another area and try again. While moving, error messages may appear repeatedly.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
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