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© Xiamen RGBlink Science & Technology Co., Ltd.
Ph: +86 592 5771197
51
7.2 FAQ
1. When there is a problem with mini-pro.
A：We recommend you to upgrade to the latest version of firmware first, then reset and restart the device.
2. If there is a power supply problem with the mini-pro.
A：Please try to change the power adapter (support 20W).
3. mini-pro upgrade notes.
A
：
Please disable the other adapters(except mini-pro LAN adapter) on Network and Internet, turn off the DHCP on
setting of mini-pro, after upgrading successfully, remember to reset and restart the device.
4. mini-pro cannot control PTZ.
A：Please make sure that the IP address of mini-pro and PTZ are in the same network segment. For example, the IP
address of PTZ is 192.168.5.163. Please also set the IP address of mini-pro to 192.168.5.X ( (2~254) except163
Outside), confirm on mini XPOSE whether the Visca port number in the PTZ settings is the corresponding port
number, for example, the Visca port number of the PTZ of RGBlink is 1259.
5. mini-pro USB2.0 RECORD cannot recognize U disk.
A
：
Please format the U disk (exFAT, FAT32).
6. mini-pro USB3.0 WEBCAM cannot be recognized/recognized without picture(black picture).
A
：
Please confirm whether the computer configuration meets the following conditions, if not, please select one of
the following methods 6.1)-6.5) for testing:
Windows：
CPU:i5 and above
Memory:8 GB or more
Operating System: Windows 10 64 bit processor or above
Graphics: Support Direct X9 128M or above (open AERO effect)
Hard disk space: Above 16G (primary partitions, NTFS format)
Connector: USB 3.0 or type c
Environment
Temperature
0
℃
~60
℃
Humidity
10%~85%
Physical
Weight
Net
0.42kg
Package
1.20kg
Dimension
Net
180mm×118.3mm×58.4mm
Package
255mm×145mm×85mm
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