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23
EN
Problem Solution
The robot will not
turn on.
The battery is low. Recharge the robot on the base and try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32 ℉ (0° C) and 104 ℉ (40° C).
The robot will not
charge.
The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
The contact between the charging contacts on the base station and the robot is poor, please clean the charging contacts.
Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The robot fails to
connect to Wi-Fi.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be congured. Please exit and re-enter the app, and then try again as instructed.
The robot cannot
nd and return to the
base station.
The base station is disconnected from power or moved when the robot is not on it.
There are too many obstructions around the base station. Place the base station in a more open area.
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far
from the base station, it might not be able to automatically return on its own, in which case you will need to manually
place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
The robot gets stuck
in front of the base
station and cannot
return to it.
Clear any obstruction within 0.5 m on the left and right sides or within 1.5 m in front of the base station to prevent the
robot from being blocked.
The route for returning to charge is blocked, e.g. the door is closed.
The robot may slip if the oor in front of the base station is overly wet. If so, clean the excess water before trying again.
It is recommended to move the base station to a dierent place and try again.
FAQ
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