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d. Make sure main electrical wand is firmly “snapped” all the way to the hose.
e. Make sure main electrical wand is firmly “snapped” all the way into the power nozzle.
f. For models with reset button, firmly press the red reset button on electrical power nozzle.
g. On the hose is an on/off switch. Make sure that it is turned to on.
h. On the Power Nozzle there is an on/off button; make sure that is turned on as well.
If you plug the power nozzle directly into the hose and it turns on (but won’t turn on with main wand attached,) then you
know the main wand is defective or a connection needs adjusting (see last problem below).
Problem – electric power nozzle turns on, but brush roll does not spin.
Solution – Most likely a large object may have been vacuumed up, jammed the brush roll and broke the belt. Remove
bottom plate of the power nozzle, check or replace belt, remove obstruction and try again.
Problem – electric power nozzle cuts in and out as you vacuum back and forth.
Solution – There are several connections to get power to the power nozzle, they are: 1) the hose and canister, 2) the hose
and main wand and 3) the main wand and power head. Make sure each of these is firmly connected. If you have traced the
‘cutting out’ problem to one of these areas and they are firmly connected, then when the vacuum is unplugged from the
wall, you may take a pair of needle-nose pliers and slightly bend the male terminal out so it has a better connection.
THREE (3) YEAR LIMITED WARRANTY
Prolux warranties this product’s motor free from defects in material and workmanship for a period
of three (3) years on the motor, and two (2) years on the body of the vacuum, free from
manufacturer defects in material and workmanship from the original date of purchase, when
utilized for normal household use.
Subject to the following conditions, exclusions, and exceptions:
What is Not Covered by the Prolux Warranty - Warranty Exclusions. This limited warranty does
not extend to and expressly excludes:
1. Normal wear and tear and/or replacement attachments or accessories, including, without
limitation, extension cords, hoses, filters, switches, carbon motor brushes and other attachments to
the vacuum.
2. Damage or burnout of the vacuum body or Canister motor resulting from failure to clear a
blockage occurring during the normal course of use.
3. Loss or damage to the vacuum body or Canister resulting from conditions beyond the control of
Prolux including without limitation, misuse, accidents, abuse, neglect, negligence from the customer,
overuse beyond capacity of the vacuum, or unauthorized modification and/or alteration.
4. Loss or damage to the vacuum body or Canister resulting from failure to follow the required
maintenance schedule, or failure to use the vacuum in accordance with written instructions from
Prolux, guidelines or the terms of its Owner’s Manual.
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, please contact your authorized PROLUX dealer you purchased the unit from.
Non-durable parts including, without limitation, filters, accessories, brushes, belts, and electrical
parts, which normally require replacement, are specifically excluded from warranty.
This warranty is limited solely to the cost of the repair or replacement of the unit at Prolux’s option.
This warranty does not cover normal wear of parts and does not apply to any unit that has been
tampered (by unauthorized user) with or used for commercial purposes. This limited warranty
does not cover damage caused by shipping damage, misuse, abuse, negligent handling, or
damage due to faulty packaging or mishandling in transit.
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