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- 13 -
Troubleshooting
WARNING: Never use a defective appliance. Always switch off the appliance and disconnect it from the outlet or
remove the battery before you start to troubleshoot.
Fault
Possible Cause(s)
Solution
The vacuum will not turn on.
The plug is not connected to the
electrical wall outlet or the
appliance is not switched to the
“on” position.
Insert the plug into an electrical
wall outlet and flip the “on/off”
switch to the “on” position. See
page 10.
Electrical wall socket does not
carry current.
Test the vacuum cleaner on another
outlet that you are sure is carrying
current.
The power cord is damaged.
Replace with a new cord by an
authorized service center or
professional technician.
Suction power is low.
The Dust/Dirt bin is full or
clogged.
Empty/clean the Dust/Dirt bin.
The power nozzle, attachment
wand or suction hose is clogged.
Remove the debris that is causing
the clog. If necessary, use a long
wooden stick (e.g. a broomstick) or
coat hanger to do this.
The Dirt/Dust container is installed
incorrectly.
Remove the Dirt/Dust container
and reinstall; making sure the
container is locked into place when
reinstalling.
The tool attachment being used,
does not work properly on the
surface you are vacuuming.
Attach the appropriate tool for the
surface you are vacuuming. See
pages 10.
Dirty filter(s).
Change/clean the filter(s). See
pages 11-12.
The vacuum makes unusual noises,
or is louder than usual.
The power nozzle, attachment
wand, suction hose, or filters are
clogged.
Remove any clogs. If necessary,
use a long wooden stick (e.g. a
broomstick) or coat hanger to do
this.
Troubleshooting for Electric Power Nozzle –
Problem – electric power nozzle does not power up (motor does not turn on in power nozzle).
Solution – Please follow all the steps below and try again:
a. Unplug the power nozzle from the hose, count 20 seconds and plug back in.
b. Make sure the brush roll can roll freely and nothing is obstructing it.
c. Make sure hose is firmly “snapped” into canister.
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