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8
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com or contact Consumer Care.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
Problem Possible Cause Remedies
Machine is not working
Clean water tank is empty. Refill and reinstall tank.
Dirty water tank full or not seated properly. Empty and reseat tank.
Brush roll window is not latched in place. Reinstall brush roll window.
Machine is not reclined. Recline machine before pressing power button.
Reduced or no suction
The suction path is blocked. Clean the suction path.
The brush roll is entangled by hair and other objects. Clean the brush roll.
Abnormal noise in
motor operation
The suction path is blocked. Clean the suction path.
Machine is not charging Adapter not connected to charging station. Check adapter connection to charging base.
Dirty water tank icon is
flashing
Tank is full or removed. Remove, empty and reinstall tank.
Brush roll icon is flashing The brush roll is entangled by hair and other objects. Clean the brush roll.
Self-cleaning cycle button
is flashing
The cleaning cycle was cut off due to full dirty water
tank.
Remove, empty and reinstall tank.
Can’t complete self-
cleaning cycle
The battery needs to be charged. Fully charge before use.
Note: Any other servicing should be performed by an authorized service representative.
©2022 BISSELL Inc. All rights reserved.
Part Number 1631076 02/22 RevB
Every Purchase Saves Pets
™
BISSELL proudly supports BISSELL Pet Foundation®
and its mission to help save homeless pets. When you
buy a BISSELL® product, you help save pets, too. We’re
proud to design products that help make pet messes,
odors and pet homelessness disappear.
Visit BISSELLsavespets.com to learn more.
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Warranty
Limited 18-month warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630 for
complete warranty information.