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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the carpet cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM POSSIBLE CAUSE SOLUTION
The cleaner will not
run.
Unplugged at wall outlet. Plug in firmly.
Defective wall outlet.
Check with a good appliance or lamp. Be
sure the power cord plug is fully plugged
into a good wall outlet.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Poor job of dirt pick-
up.
Dirty water tank is not installed
correctly.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Dirty water tank is full. Empty the dirty water tank.
Flexible hose door may not be
closed tightly in place.
Check the flexible hose door and make sure
it is closed tightly.
Brushrolls may be wrapped with
hair or debris.
Remove obstruction. Follow instructions on
page 20.
Nozzle cover is not fully snapped
into place.
Reinstall the nozzle cover. Follow instructions
on page 20.
The flexible hose is clogged.
Clean the hose. Follow instructions on page
15.
Water escapes from
the cleaner.
Dirty water tank is full. Empty the dirty water tank.
Dirty water tank is not installed
correctly.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Clean water tank is not installed
correctly.
Check the clean water tank for correct
installation. Ensure it is installed in place.
Reduced or no spray
through nozzle of
the cleaner.
Clean water tank is empty. Fill the clean water tank.
Clean water tank is not installed
correctly.
Check the clean water tank for correct
installation. Ensure it is installed in place.
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