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28E
TROUBLESHOOTING
CUSTOMER ASSISTANCE UNITED STATES ONLY
REGISTER YOUR PRODUCT
Registering your new product is easy and offers benets that help you get the most
out of your Sharp product including:
9 Convenience: Ifyoueverneedwarrantysupport,yourproductinformationisalreadyonle.
9 Communication:StayuptodatewithimportantnoticationsandspecialoffersfromSHARP.
9 Support: Quickly access support content including Owner’s Manuals, FAQ’s,
How-toVideos,andmuchmore.
3 EASY WAYS TO REGISTER TODAY!
PRODUCT SUPPORT
If you have questions about the setup or operation of your product, please refer to
the corresponding section within this manual.
Additionally, visit www.sharpusa.com/support to access exclusive content about your
product including:
Æ FAQ’s and How-To Videos
Æ Find or Request Service
Æ Purchase an Extended Warranty
Æ Downloads including the Installation Guide, Spec Sheet, and Owner’s Manual
CONTACT US
If at any time you have questions or comments concerning your SHARP product,
please contact the SHARP Customer Assistance Center. We are available to
assist you through multiple contact methods for your convenience:
Scan this QR Code on your mobile device Visit http://www.sharpusa.com/register
ONLINE
Visit our sites to
learn more about
your product at
sharpusa.com and
sbl.sharpusa.com
See the Contact Us section on our sites U.S. | www.sharpusa.com/support Contact a Sharp Advisor on the phone
Contact a Sharp Advisor on the phone
CALL US
US 800-BE-SHARP
800-237-4277
Mon-Fri: 7am-7pm CST
Sat-Sun: 9am-7pm CST
CALL US
US 800-BE-SHARP
800-237-4277
Mon-Fri: 7am-7pm CST
Sat-Sun: 9am-7pm CST
EMAIL
Available 24/7
US: sharpusa.com
CHAT ONLINE
Mon-Fri: 7am-7pm CST
Sat-Sun: 9am-7pm CST
SCAN
Use the camera or
QR code scanning
application on your
mobile device
OVEN
PROBLEM SOLUTION
Metal popping sounds during Self
Clean cycle
This is normal.
Oven not clean after Self Clean cycle After a Self Clean cycle, remaining ash residue must still be wiped out by hand. If black
soil still remains, the oven may have been too heavily soiled for a single Self Clean cycle.
Rerun Self Clean on the longest possible setting. Some areas, such as bottom door corners,
may remain too cool to turn to ash and need to be cleaned by hand.
Convection fan runs in modes other
than Convection Bake or Convection
Roast
This is normal.
Hot air emitted from openings at back
of cooktop
This is normal.
Smoke or steam coming from openings
at back of cooktop
1 It is normal for steam to be released from the oven vent. If the exhaust has no smell or
smells like normal baking food, this is normal.
2 If the exhaust smells like burning food, check the food in the oven and ensure there is
no spillage or spattering producing smoke.
3 If the oven is in a Self Clean cycle, this is normal.
4 If the exhaust smells like something other than food and residue burning, such as plastic
or wood, turn off the oven and contact a qualied service provider.
Condensation on door glass This is normal.
Cooling fan continues to run after oven
is turned off
This is normal.
E + a number appears in the display This is an error code. Touch STOP/CLEAR pad to clear the display and stop beeping. If
necessary, reset power to the oven at the circuit breaker. If the error code remains or repeats,
make note of the error code and contact a qualied service provider.
SHARP ELECTRONICS CORPORATION • 100 Paragon Drive • Montvale, New Jersey 07645 • USA
1-800-BE-SHARP (1-800-237-4277)
TINSEB614MRR1 APR 4, 2023