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21
Troubleshooting
Problem Display Cause Solution
Circuit breaker trips or fuse
blows when unit is turned on
N/A Improper circuit current rating
Install unit on a dedicated minimum
15 amp circuit.
Fireplace does not turn on with
the manual touch controls
N/A
No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Front glass was installed after unit
was powered on
Turn power off (from breaker or
outlet), install front glass before
turning power back on.
Defective hidden touch controls Replace hidden touch controls
Defective main control board Replace main control board
Defective relay board Replace relay board
Fireplace does not turn on with
the remote control
N/A
The batteries in the remote
control are dead or installed
incorrectly
Replace remote control battery
Ensure battery is installed with +
facing up.
Defective remote control Replace remote control
Defective IR receiver Replace hidden touch controls
Heater does not turn on
---
Heater is disabled
Press and hold
and at the same
time on the hidden touch controls for
3 seconds to disable or enable the
heat function.
H—
Heater has been permanently
disabled
If installation with heat is desired,
jumper on main board if available or
purchase new main board.
Heater is on, but there is no heat
Normal operation — There is a
30-second delay before heater
starts
No action required.
Thermostat setting is below
ambient temperature
Turn up the thermostat setting to be
above ambient temperature
Error Code is displayed
Err 1
Temperature cut-out is activated
Reset breaker and wait 30 minutes
before turning unit back on it.
Ensure heater intakes and exhausts
are not obstructed. Clean with
compressed air if necessary.
Defective heater assembly.
Err 2
L1 voltage is too high If error persists, consult an electrician.
Err 3
L1 voltage is too low If error persists, consult an electrician.
Err 4
L1 current is too high If error persists, consult an electrician.
Err 5
Fan not detected
Fan wire is disconnected.
Defective heater assembly.
Defective relay board.
Err 6
Fan error Defective heater assembly.
Err 7
Fan is slow
Clean fan.
Defective heater assembly.
Err 8
Element error Defective heater assembly.
Err 9
Element not detected
Element wire(s) is/are disconnected.
Defective heater assembly.
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