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15
Before you call for service
Before calling for service, check the following points.
Problem Solution
The refrigerator
does not cool at all
and the icons light
up in order.
SJ-PG51P2,
SJ-PG55P2,
SJ-PG60P2,
SJ-FTG18CVP,
SJ-FTG21CVP
The refrigerator is set at “storefront display mode”.
Follow the steps 1 to 2 to cancel this mode.
1 Open the refrigerator door.
2 Touch
5 seconds or more.
The refrigerator
does not cool at all
and the indicator is
ashing in order.
SJ-PS51P,
SJ-PS55P,
SJ-PS60P
The refrigerator is set at “storefront display mode”.
Follow the steps 1 to 2 to cancel this mode.
1 Open the refrigerator door.
2 Press Extra cool button 5 seconds or more.
The outside of the cabinet is hot
when touched.
It is normal. This is because of the hot pipe in the cabinet in order to prevent
dew generation.
Refrigerator makes loud noise. Following sounds are normal.
• The compressor makes loud noise when its operation starts.
-- Sound becomes quieter after a while.
• The compressor makes loud noise once a day.
-- Operating sound is made immediately after automatic defrost operation of
the cooling unit.
• Sound of owing uid (gurgling sound, zzing sound)
-- It is caused by refrigerant owing in pipes (sound may become louder from
time to time).
• Cracking or crunching sound, squeaking sound
-- It is caused by expansion and contraction of inner walls and internal parts
during cooling.
Frost or dew appears inside or
outside the refrigerator.
(Use a wet cloth for wiping frost
and a dry cloth for wiping dew.)
This may occur in one of the following cases.
• When the ambient humidity is high.
• When the door is frequently opened and closed.
• When food containing plenty of moisture are stored. (Wrapping is required.)
• This phenomenon will appear more or less depending on the season (rainy
season, season), habits of usage and environmental conditions of each
house.
Frost is easily appeared if the temperature of freezer compartment is too low.
(Especially, when “Deep freezing” is operating.)
-- Change the temperature control to the other setting.
Dew appears inside of Fruit and
vegetable crisper.
Remove the moisture plate (refer to “Description”).
• Pull the plate toward yourself.
(Installation is reverse procedure
to removing the plate.)
The food in
the refrigerator
compartment are
frozen.
SJ-PG51P2,
SJ-PG55P2,
SJ-PG60P2,
SJ-FTG18CVP,
SJ-FTG21CVP
• Is the refrigerator operated for a long time with refrigerator temperature
control set at 0°C?
-- Change the temperature control back to around 3°C.
• Is the refrigerator operated for a long time with freezer temperature control
set at -21°C?
-- Change the temperature control back to around -18°C.
• If ambient temperature is low, foods may freeze even if the refrigerator
compartment is set at 6°C.
SJ-PS51P,
SJ-PS55P,
SJ-PS60P
• Is the refrigerator operated for a long time with refrigerator temperature
control set MAX COLDEST?
-- Change the temperature control to the other setting.
• Is the refrigerator operated for a long time with freezer temperature control
set MAX COLDEST?
-- Change the temperature control to the other setting.
• If ambient temperature is low, food may freeze even if the refrigerator
compartment is set MIN.
Odors in the compartment. • Wrapping is required for the food with strong odors.
• Deodorizing unit cannot remove all odors.
• Clean the inside periodically.
Moisture plate
Beep beep beep
Beep beep beep
SJ-P68MFG-K etc_C024_EN.indd 14 9/4/2563 BE 9:31 AM
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