Product Overview
1. Handle
2. Stretch Hose
3. Wand Release Button
4. Tank Release Button
5. Carry Handle
6. Suction Indicator
7. Dirt Tank
8. Cord Rewind Button
9. Power Pedal
10. Recline Pedal
11. Height Adjustment
12. Edge Bristles
Go online for a comprehensive walkthrough
of your new purchase!
This guide has everything you need to get ready for first use,
including setting up, using and maintaining your machine,
but online you’ll find additional resources like tips and
troubleshooting, videos, product registration, parts, and more.
Go to support.BISSELL.com.
Important Safety Instructions ................................2
Warranty ............................................................................... 2
What’s in the Box? ......................................................... 3
Assembly .............................................................................. 3
Using the Vacuum ..........................................................4
Emptying the Dirt Tank...............................................5
Maintaining the TurboEraser® Tool ..................... 6
Cleaning the Pre-Motor Filter ................................. 6
Replacing the Brush Roll and Belt ...................... 7
Clearing a Clog ................................................................. 7
Troubleshooting ............................................................... 8
CLEANVIEW® SWIVEL REWIND
PET REACH
UPRIGHT VACUUM
3197 SERIES
1
2
5
7
9
10
12
3
6
4
11
8
2 BISSELL.com
IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
» Do not leave vacuum cleaner when it is plugged in.
Unplug from outlet when not in use and before servicing.
» Do not use outdoors or on wet surfaces.
» Do not allow to be used as a toy. Close attention is
necessary when used by or near children.
» Do not use for any purpose other than described in this
user guide. Use only manufacturer’s recommended
attachments.
» Do not use with damaged cord or plug. If appliance is not
working as it should, has been dropped, damaged, left
outdoors, or dropped into water, have it repaired at an
authorized service center.
» Do not pull or carry by cord, use cord as a handle, close a
door on cord, or pull cord around sharp edges or corners.
Do not run appliance over cord. Keep cord away from
heated surfaces.
» Do not unplug by pulling on cord. To unplug, grasp the
plug, not the cord.
» Do not handle plug or vacuum cleaner with wet hands.
» Do not put any object into openings. Do not use with any
opening blocked; keep openings free of dust, lint, hair,
and anything that may reduce air flow.
» Keep hair, loose clothing, fingers, and all parts of body
away from openings and moving parts.
» Turn OFF all controls before plugging or unplugging
vacuum cleaner.
» Use extra care when cleaning on stairs.
» Do not use to pick up flammable or combustible materials
(lighter fluid, gasoline, kerosene, etc.) or use in areas
where they may be present.
» Do not use vacuum cleaner in an enclosed space filled
with vapors given off by oil-based paint, paint thinner,
some moth-proofing substances, flammable dust, or
other explosive or toxic vapors.
» Do not use to pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
» Do not pick up anything that is burning or smoking, such
as cigarettes, matches or hot ashes.
» Do not use without filters in place.
» Do not pick up hard or sharp objects such as glass, nails,
screws, coins, etc.
» Use only on dry, indoor surfaces.
» Keep appliance on a level surface.
» Do not carry the vacuum cleaner while it is running.
» Unplug before connecting or disconnecting the Pet
TurboEraser® Tool.
» Before using your vacuum, make sure the dirt tank is in
locked position and that all filters, both pre- and post-
filters, are in place. DO NOT operate your vacuum without
these filters.
» Plastic film can be dangerous. To avoid danger of
suffocation, keep away from children.
» Do not plug in your vacuum UNTIL you are familiar with all
instructions and operating procedures.
» To reduce the risk of electrical shock, turn power switch
OFF and disconnect polarized plug from electrical outlet
BEFORE performing maintenance or troubleshooting
checks.
» Hold plug when rewinding onto cord reel. Do not allow
plug to whip when rewinding.
SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS MACHINE VOIDS THE MANUFACTURER’S WARRANTY.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
THIS APPLIANCE HAS A POLARIZED PLUG
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will
fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician to install a proper outlet. Do not change the plug in any way.
Warranty
Limited 4-year warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691
for complete warranty information.
BISSELL.com 3
Base Wand Hose 2-in-1 Dusting
Brush & Crevice
Tool
Pet TurboEraser®
Tool
What’s in the Box?
Standard accessories may vary by model.To identify what should be included with your purchase,
please refer to the “Carton Contents” list located on the carton top flap.
Assembly
Go to support.BISSELL.com for assembly videos.
1. Attach wand to vacuum
base.
2. Attach stretch hose to wand
by twisting clockwise.
3. Attach stretch hose to
back of vacuum by twisting
clockwise.
4. Attach hose clip to the body
of the vacuum by clicking it
into place.
5. The hose should sit on the
vacuum without any twists,
like the image above.
6. Attach tools to tool holders.
4 BISSELL.com
Using the Vacuum
For additional support videos and information, visit support.BISSELL.com.
1. Gently pull the cord out and
stop at the yellow mark on the
cord. Do not pull past the red
mark. Plug into an outlet.
2. Press the red power button
with your foot to turn the
vacuum ON and OFF.
3. Press the recline pedal and
pull handle back towards you.
4. Turn the dial on the foot
to the desired setting. If the
dial is difficult to turn, tilt the
vacuum back slightly to take
the weight off the foot while
turning.
Tip: For best performance,
adjust to the lowest practical
setting. If your vacuum is
difficult to push, adjust to the
next higher setting.
5. Hold onto the plug and
press the automatic cord
rewind button until it’s fully
retracted. If the cord doesn’t
fully retract on the first try,
pull a little bit of cord out and
press the rewind button again.
WARNING To reduce the risk of injury from moving parts while the vacuum is turned ON, always move the
vacuum via the rolling wheels by using the upper handle at the back of the vacuum. Do not carry the vacuum while it is running.
Always place vacuum on floor with handle in upright position when using tools.
NOTE: Rotating floor brush continues to rotate while tools are in use. Never place fingers under the vacuum when it is running.
Never place Powerfoot on furniture or uneven surfaces.
NOTE: Certain carpets and low humidity conditions may generate small static discharges. Static discharges are entirely harmless
and are not associated in any way with the main power supply.
CONTINUED ON NEXT PAGE
BISSELL.com 5
Using the Vacuum
(continued)
Emptying the Dirt Tank
We have additional tips for maintaining your machine at support.BISSELL.com.
1. Press the tank release
button and pull out to remove
dirt tank.
2. Hold the dirt tank over
a trash container. Press the
bottom release button to empty.
Once empty, close the lid.
3. Twist cyclone clockwise
and pull down to remove from
tank.
4. Clean cyclone with warm
water and mild detergent.
Let dry for 24 hours before
reinstalling.
5. Twist cyclone counter-
clockwise to reinstall.
6. Place tank back on vacuum
and press firmly until it clicks
into place.
WARNING To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
Above Floor Cleanining
Clean hard-to-reach spaces with the Quick Release Extension Wand.
1. Push the release button to
remove and attach desired
tool.
2. The hose can be removed
from the extension wand. To
do so, twist circular hose cuff
counter-clockwise and remove
from handle.
3. Attach desired tool.
Note: For optimal use, attach
the Pet TurboEraser® Tool
directly to the hose instead of
the wand.
6 BISSELL.com
Cleaning the Pre-Motor Filter
Find replacement filters at BISSELL.com.
24h
1. Press the tank release
button and pull out to remove
dirt tank.
2. Remove carbon and foam
filter from lid.
3. Hand wash in warm water
and rinse well; mild detergent
may be used if desired. Let dry
completely before reinstalling.
4. Reinstall filters. The carbon
filter should be on top of the
foam filter.
5. Return tank back on
vacuum and press firmly until
it clicks into place.
WARNING
» To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before performing maintenance or
troubleshooting checks.
» Do not operate vacuum with damp or wet filters or without all filters in place.
Maintaining the TurboEraser® Tool
For more helpful maintenance tips, check out support.BISSELL.com.
1. Twist gray collar counter-
clockwise, until slot appears,
then separate faceplate.
2. Remove brush roll, belt
and paddle wheel. Inspect
for damages and replace if
necessary.
3. To reassemble, align two
clips on each end of paddle
wheel with belt on and pop
back into place. Place brush
roll with belt back in. Faceplate
will not close properly if all
parts are not aligned correctly.
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WARNING To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
Replacing the Brush Roll and Belt
For additional support videos and information, visit support.BISSELL.com.
1. Unplug vacuum, turn over
and unscrew six (6) Phillips-
head screws to remove the
bottom cover. Lift brush
straight out.
2. Clean debris from brush
roll. Inspect by placing on its
end and spinning. The brush
roll should spin freely, multiple
times by one flick. If it doesn’t,
replace brush roll. Check belt
for wear or cuts and replace if
necessary.
3. Replace the brush roll and
belt by looping the belt over
the motor shaft and the brush
roll. Line up the endcaps and
pull the brush forward into
place. This will stretch the belt.
Return bottom cover back on
and replace the screws.
Clearing a Clog
We have additional tips for maintaining your machine at support.BISSELL.com.
1. Remove the hose from the
back of the vacuum by twisting
it counter-clockwise. Remove
any debris.
2. Check the foot hose on the
back. If necessary, remove the
screw from the foot hose and
check for clogs.
3. Check the air passageway
on the bottom of your vacuum.
Remove the bottom cover and
the brush. Remove any debris.
©2021 BISSELL Inc. All rights reserved.
Part Number 1627947 08/21
But wait, there’s more!
Join us online for a complete guide to your new product, including
troubleshooting, product registration, parts and more.
Go to support.BISSELL.com.
VIDEOS
INFOREGISTER PARTS SUPPORT
We’re Waggin’ Our Tails!
BISSELL proudly supports BISSELL Pet Foundation® and its mission to
help save homeless pets. When you buy a BISSELL product, you help
save pets, too. We’re proud to design products that help make pet
messes, odors and pet homelessness disappear.
Visit BISSELLsavespets.com to learn more.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
Problem Possible Cause Remedies
Vacuum or
tools won’t pick
up dirt
Incorrect height
adjustment.
Adjust Powerfoot to correct height setting.
Hose not attached
properly.
Grasp the hose wand and firmly push into the hose
wand base.
Crack or hole in hose. Check hose and replace if needed.
Broken or worn drive belt. Replace drive belt, see page 7.
Rotating floor brush
jammed.
Remove brush and clean debris from brush ends,
see page 6.
Clog in vacuum. Check for debris build-up or clogs in the inner tank,
hose and foot/lower hose. See online video for
more help.
Dirt tank full. Empty dirt tank.
Dirt tank not installed
properly.
Position correctly and lock in place, see page 5.
Filters are dirty. Check and clean pre-motor and post-motor filters,
see page 6. Replace pre-motor filter if needed.
Vacuum is
difficult to push
Incorrect height
adjustment.
Adjust Powerfoot to correct height setting, see
page 4.
Visible dirt
escaping from
vacuum
Dirt tank full. Empty dirt tank.
Filters missing or installed
incorrectly.
Check and clean pre-motor and post-motor filters,
see page 6. Replace pre-motor filter if needed.
Note: Any other servicing should be performed by an authorized service representative.
