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15 ENGLISH
ENGLISH 16
FAQ FAQ
1. Cannot Access the Internet after Setup?
• Make sure the Ethernet cables are correctly connected as
instructed in “Set Up Your TT Router ”.
• Check if the Internet Connection Type set in “Set Up Your TT
Router” satisfy your actual network. To judge your Internet
Connection Type, please refer to the chart below:
Network Parameters Provided
by Your ISP
Internet Connection
Type
Admin user name and password PPPoE
IP address, subnet mask,
gateway, NDS server
Static IP Address
No parameters provided by ISP
(Computer setup is not required)
Obtain an IP address
automatically using
DHCP
• Troubleshoot as follows:
• WAN port no connection: Check if the WAN port is
firmly connected with modem or Ethernet port of the
main router. Re-plug in or use another Ethernet cable.
Check if the correct Connection Type is selected.
• Admin user name or password incorrect: Click Router
Settings → Network Settings → Re-enter user name and
password → Save.
• Network error: Connection error or network error.
Make sure the Ethernet cables are correctly connected
as instructed in “Set Up Your TT Router”. If the problem
persists, please contact us at [email protected].
2. How to set and manage router?
• You can set and manage your router via TT Router APP
(Android or iOS).
3. How to reset router?
• With the router powered on, press and hold the Reset Button
for 6 seconds. Release when the indicator flashes red. The
router is then restored to factory settings.
Note: All data configured will be erased after restored to
factory settings. You shall set up your router again.
4. How to add the device already used in the mesh network?
• Press and hold the Reset Button for 6 seconds to reset the
router. Restart the device after resetting , the device will be
automatically searched and added to the network.
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