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16
EN
www.napoleongrills.com
N415-0425CE-GB-DE DEC 11.18
Troubleshoong
Problem Possible Causes Soluon
valve turned to high.
procedure.
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
Preheat grill with both main burners on high
for 10 to 15 minutes.
heat.
Sear plates installed incorrectly.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
Burners burn with yellow
smell of gas.
Possible spider web or other
adjustment.
Thoroughly clean burner by removing. See
Main burner will not light
with the igniter, but will light
with a match.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
inside lid or hood.
Grease build-up on inside
surfaces.
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
Regular cleaning will prevent this. See cleaning
Lack of gas.
Supply hose is pinched.
venturi tube.
state.
Check gas level in propane cylinder.
Clean out venturi tube.
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
N415-0425CE-GB-DE DEC 11.18.indd 16 12/13/2018 12:44:03 PM
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