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10
B203
TROUBLESHOOTING
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Unplug the fireplace, remove
the back panel of the
fireplace and check that the
thermostat is plugged into
the main circuit board. If this
does not solve the problem
contact customer service for
a replacement thermostat
sensor.
Contact customer service for
a replacement thermostat
sensor.
PROBLEM
ROOT CAUSE CORRECTIVE ACTION
Display shows “ ”.
Display shows “ ”.
Display shows “ ”.
Manual Reset overheat
protection has triggered.
Inspect the heater and
check that the air inlets and
outlets are not blocked as
this may cause overheating.
Unplug the heater for 30
minutes and allow it to cool
down. Replug and operate,
monitor the heater for signs of
overheating, if the problem
persists discontinue use of the
heater and contact customer
service.
No power, switches do
not light up.
Power cord was not
plugged into the outlet.
Check that the unit is plugged
into a standard 120V outlet.
No incoming power from
the electrical wall socket or
switches.
Check circuit breakers and
move unit to another outlet.
Stove does not turn on
manually.
Improper operation.
Manually press main power
button from front of unit.
Defective switch.
Replace power switch.
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