DFI-7614-01
2
B203
GETTING STARTED
PRODUCT SPECIFICATIONS
1. The serial number is located on the back of the stove, the serial number is necessary for
product warranty registration and customer service.
2. Go to tsicustomerservice.com for product warranty registration. If you are unable to
complete registration save your proof of purchase for warranty purposes.
VOLTAGE 120V~, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
Back of the Stove
SEE OWNERS MANUAL FOR SERVICE DETAILS
WARNING:
DISCONNECT POWER BEFORE CLEANING OR SERVICING
CAUTION:
HIGH TEMPERATURE, KEEP ELECTRICAL CORDS, DRAPERY, AND OTHER
FURNISHINGS AT LEAST 3 FEET (0.9 M) FROM THE FRONT OF THE HEATER
AND AWAY FROM THE SIDE AND REAR.
CAUTION:
RISK OF ELECTRICAL SHOCK
DO NOT OPEN NO USER
SERVICEABLE PARTS INSIDE
VOIR LE MANUEL DU PROPRIÉTAIRE POUR LES DÉTAILS
SUR L’ENTRETIEN ET LA RÉPARATION
AVERTISSEMENT:
DÉBRANCHEZ L’APPAREIL AVANT DE NETTOYER OU
EFFECTUER L’ENTRETIEN OU LA RÉPARATION.
AVERTISSEMENT:
HAUTE TEMPERATURE, GARDEZ LES CORDONS
ELECTRIQUES, LA DRAPERIE ET D’AUTRES AMEUBLEMENTS AU MOINS 3
PIEDS (0.9 m) DEVANT LE CHAUFFAGE ET LOIN DU CÔTÉ ET ARRIÈRE.
RISQUE DE CHOC ÉLECTRIQUE NE PAS OUVRIR AUCUN
ENTRETIEN DES PIÈCES INTÉRIEURES PAR L’UTILISATEUR
AVERTISSEMENT:
CUIDADO: EL RIESGO DE CHOQUE ELÉCTRICO,NO ABRA.
NO HAY PARTES DE SERVICIO PARA EL USUARIO EN EL INTERIOR.
CUIDADO:
ALTA TEMPERATURA, MANTENGA CORDONES ELÉCTRICOS,
CORTINAS Y OTROS MUEBLES A UNA DISTANCIA POR LO MENOS 3 PIES(0.9 m)
DEL DELTANTE DEL CALENTADOR Y LEJOS DEL LADO LATERIAL Y TRASERO
DEL CALENTADOR.
AVISO:
DESCONECTE LA ENERGÍA ANTES DE LIMPIAR O REPARAR
VEA EL INSTRUCTIVO PARA DETALLES DE SERVICIO
A02
(+1) 800-318-9373
www.tsicustomerservice.com
SN #:AB-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
MOVABLE HEATER/
MEUBLE CHAUFFANT/
CALENTADOR DE MUEBLES
MADE IN CHINA
FABRIQUÉ EN CHINE
FABRICADO EN CHINA
DFI-7614-01
120V ~, 1500W, 60Hz
Twin-Star International, Inc.
www.twinstarhome.com
CONFORMS TO UL STD. 1278
CERTIFIED TO CSA C22.2 NO.46
EN CONFORMITÉ AVEC LA NORME
UL 1278
CERTIFIÉ CSA C22.2 NO 46
CONFORME A UL STD.1278
CERTIFICADO POR CSA C22.2 N. º 46
Model Number
Serial Number
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B203
REGISTER YOUR NEW PURCHASE online!
Thank you for purchasing our product. Please take a moment to
visit tsicustomerservice.com to register your new purchase:
When registering your product, be sure to sign up for our updates to receive important
service information and helpful tips. We value your privacy and will never share your personal
information with other organizations. The information you submit is used only for providing
product related services to you.
DEPENDABLE CUSTOMER SERVICE • SERVICE À LA CLIENTÈLE • ATENCIÓN AL CLIENTE CONFIABLE FIABLE
Questions?
Call customer service Monday to Friday 8:30 am – 5:30 pm EST.
1.800.318.9373
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DEPENDABLE CUSTOMER SERVICE
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B203
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch
hot surfaces. If provided, use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows, bedding, papers, clothes and
curtains at least 3 feet (0.9 m) from the front of this appliance and keep away
from the sides and the rear. WARNING: In order to avoid overheating, do not
cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is
necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor
locations. Never locate this appliance where it may fall into a bathtub or other
water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or
the like. Arrange cord away from traffic areas and where it will not be tripped
over.
11. To disconnect this appliance, turn controls to the off position, then remove plug
from outlet.
12. This appliance, when installed, must be electrically grounded in accordance
with local codes or, in the absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations, follow local codes and the
National Electrical Code, ANSI/NFPA NO.70.
When using electrical appliances, basic precautions should always be followed to
reduce the risk of fire, electrical shock, and injury to persons including the following:
IMPORTANT INSTRUCTIONS
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B203
13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening
as this may cause an electric shock or fire, or damage the appliance.
14. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do
not use on soft surfaces, like a bed, where opening may become blocked.
15. This appliance has hot and arcing or sparking parts inside. Do not use it in areas
where gasoline, paint or flammable liquids are used or stored. This fireplace
should not be used as a drying rack for clothing. Christmas stockings or
decorations should not be hung in the area of it.
16. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or injury to
persons.
17. This heater may include a visual alarm to warn that parts of the heater are
getting excessively hot. If the alarm flashes immediately turn the heater off
and inspect for any objects on or adjacent to the heater that may cause high
temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
18. Connect to properly grounded outlets only. This heater is for use on 120 volts. The
cord has a plug as shown at A in Fig.1. Do not use a 2 prong adapter. Never use
with an extension cord or relocatable power tap (outlet/power strip).
SAVE THESE INSTRUCTIONS
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B203
INSTALLATION INSTRUCTIONS
Tools Required for Assembly
Phillips Head Screwdriver
Leg Assembly
1. Align the mounting tab into the
bracket and lower the leg into
place. (Fig 1)
2. Fasten the leg to the bracket using
the included screws, 3 per leg.
3.Fasten the other 3 legs to the bracket.
Leg
Bracket
1
2 3
Leg
Bracket
1
2 3
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OPERATION INSTRUCTIONS
Control Panel Location
Remote Receiver
Control Panel
Remote Control
NOTE: Please operate the remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to malfunction.
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FUNCTION
POWER The power button supplies power
to all of the stove functions. The
power button will put the stove in a
standby mode. This will turn off all
functions at once, but will hold the
settings in the memory. By pressing
the Power button again, the
unit will turn on with the retained
settings.
With the power on, press and hold
the Power button on the control
panel for 10 seconds to disable
or re-enable the heater function.
Once disabled or re-enabled, the
ember bed lights will flash multiple
times.
FLAME
HEATER
There are 5 brightness levels
that can be selected and OFF
(00) setting.
Settings F5 - F1 decrease in
brightness.
The stove contains a fan forced
infrared element heater.
The thermostat setting range is 62°F
- 82°F (17°C - 27°C) or continously
ON or OFF(00).
The thermostat is adjustable by 2°F
or 1°C increments by pressing the
HEATER button on the control panel.
To change between °F and °C
press and hold the HEATER button
on the control panel for 3 seconds.
The up and down buttons “
“ on the remote will increase/
decrease temperature setting.
FUNCTION
ICON
DESCRIPTION
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TIMER
Pressing the timer button will cycle
through the timer settings: 30
minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H,
7H, 8H, 9H and off (00).
HEATER BOOST
Press this button to turn on/off
heater boost. “HI” will appear on
the display when it is on and will not
display while it is off. Default setting
is off.
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TROUBLESHOOTING
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Unplug the fireplace, remove
the back panel of the
fireplace and check that the
thermostat is plugged into
the main circuit board. If this
does not solve the problem
contact customer service for
a replacement thermostat
sensor.
Contact customer service for
a replacement thermostat
sensor.
PROBLEM
ROOT CAUSE CORRECTIVE ACTION
Display shows “ ”.
Display shows “ ”.
Display shows “ ”.
Manual Reset overheat
protection has triggered.
Inspect the heater and
check that the air inlets and
outlets are not blocked as
this may cause overheating.
Unplug the heater for 30
minutes and allow it to cool
down. Replug and operate,
monitor the heater for signs of
overheating, if the problem
persists discontinue use of the
heater and contact customer
service.
No power, switches do
not light up.
Power cord was not
plugged into the outlet.
Check that the unit is plugged
into a standard 120V outlet.
No incoming power from
the electrical wall socket or
switches.
Check circuit breakers and
move unit to another outlet.
Stove does not turn on
manually.
Improper operation.
Manually press main power
button from front of unit.
Defective switch.
Replace power switch.
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Replace flame generator
drive motor.
Remove the back panel and
check to see if “spinner” is
correctly mounted to the
motor.
Defective flame generator
drive motor.
Spinner detached from the
motor.
Logs glow, but no flame
effect.
Flame effect turned off.
Press flame button several
times.
Adjust the temperature
settings to ensure that the
thermostat is set higher than
the current room temperature.
Thermostat setting is
preventing heater from
turning on.
The heater does not
blow warm air.
Flames are not moving.
Improper operation.
Defective heater/blower
assembly.
Manually press main power
button on front of unit.
Replace heater/blower
assembly.
Heater is not turning on.
Location of unit.
Power strip/surge protector/
extension cord being used.
Not producing enough
heat.
Make sure unit is located on
an interior wall.
Plug unit directly into the wall.
Defective heater blower
motor.
Unit blows cool or cold
air.
Replace heater/blower
assembly.
Dirty heater blower motor. Gently vacuum heater
blower vents.
Noise with heater on.
Defective heater blower
motor.
Replace heater/blower
assembly.
Noise with flames on and
heater off.
Defective flame generator
drive motor.
Replace flame generator drive
motor.
Dented back panel. Refer to TSI customer service.
Warped spinner shaft.
Refer to TSI customer service.
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Product Inquiry.
Product Inquiry.
Is it safe to place unit
on carpet?
How many square feet
will my unit warm up?
It is safe to place unit on carpet,
but make sure any flammable
items are at least 3 feet away from
front and sides of the unit.
Provides supplemental heat up to
1000 square feet.
The heater is disabled.Flame effect works but
heater function does
not, and the flame
effect flashes when
the heater button is
pressed.
With the power on press and hold
the POWER button on the control
panel for 10 seconds. Once re-
enabled the flame effect will flash
multiple times.
No batteries or battery
power.
Poor signal.
Distance.
Remote control is not
working when buttons
are pressed.
Change the remote batteries.
Operate remote transmitter at a
slow measured pace.Press the
remote control buttons with an
even motion and gentle pressure.
Repeatedly pressing buttons in
rapid succession may cause the
transmitter to malfunction.
Operate the remote at a distance
less than 20 feet from the front of the
appliance; point the remote at the
control panel.
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REPLACEMENT PARTS
PART PART NAME PART NUMBER
1 Door Pull Y19-S280-RH
2 Control Panel Circuit Board Y19-S280-P32
3 Stove legs Y19-S280-SL
4 Main Circuit Board Y19-S280-P15
5 Heater/Blower Assembly Y18-S259-P01
6 Flame Generator Drive Motor Y18-S259-P10
7 Thermostat Sensor NTC-5010
8 Remote control P179
EXPLODED VIEW
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CARE AND MAINTENANCE
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff
with a clean soft cloth.
• Citrus oil based products are recommended for cleaning and can be found at
supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce
the risk of fire, electrical shock or personal injury.
FCC/IC INFORMATION
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
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BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, ni-mh, etc.)
batteries.
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
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1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and
material defects for a period of one year from date of purchase, subject to the following
conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating
instructions furnished with the product at all times. Any unauthorized repair, alteration,
willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the
purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in
material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service,
after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising
from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall
the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or
damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components
and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf,
any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in
conjunction with the
installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or
misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
tsicustomerservice.com
For Customer Service
Call 1-866-661-1218
Questions?
Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
We can help you with assembly and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service, please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
tsicustomerservice.com
© 2019, Twin-Star International, Inc. Delray Beach, FL 33445
1-800-318-9373
Manufactured and distributed by Twin-Star International, Inc., under license from Duraflame, Inc.
duraflame, the flame symbol and logo are registered trademarks of Duraflame, Inc.
