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ecosmartre.com
ENGLISH
10
MAINTENANCE
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Flame is not visible when unit is turned on
A. Wiring is loose
A. Disconnect unit from power source and
inspect for loose connections
B. Motherboard is defective B. Replace motherboard
Fireplace lights up but there is no ame image
A. Wiring for motor is loose
A. Disconnect unit from power source and
inspect for loose connections from motor
B. Motor is defective B. Replace motor
Fireplace is squeaking when ame image is on
A. Fireplace spindle/ rod is contacting to metal
A. Apply lithium grease or any standard grease
to contacts with rod and metal
B. Motor is defective B. Replace motor
Nothing comes on (touch screen, etc.)
A. Breaker tripped or circuit has no power A. Reset breaker, test circuit for power
B. Internal component is frozen and needs to
be reset
B. Turn power o at the main breaker for 20
seconds. Turn power back on.
C. Defective component C. Qualied service technician needs to replace
motherboard, transformer or LCD touch control.
Touch Screen Comes on - then nothing
A. Fireplace is not plum to the wall (there is
space between the touch screen and fascia)
A. Reposition the replace in the installation
so the glass fascia rests rmly to the replace
touch controls. Check that fascia is seated
correctly on pins
B. Fireplace was installed with the power in
“on” position
B. Turn the main breaker to the “o” position
for 30 seconds. Next ip the breaker back into
the “on” position for 20 seconds for complete
reboot of touch control.
C. Not operating touch control properly with
nger
C. Press at part of nger rmly on the touch
screen and apply moderate pressure
D. Loose connection on motherboard
D. Check functions with remote control. If
functional, check connections on motherboard
E. Motherboard is defective E. Replace Motherboard
Fireplace turns o and will not turn back on
A. Fireplace has overheated and safety disc
has snapped or circuit breaker has tripped
A. Turn the main circuit breaker to the “o”
position for 30 seconds. Next, turn the
breaker back to the “on” position. Unit will
reboot and safety disc will reset. Ensure there
are no obstructions to the air inlet or air outlet
areas around the replace.
Can operate replace functions with touch
controls but not remote control
A. Low Batteries
A. Replace batteries in remote control with -
CR2025
B. Remote not paired properly
B. To pair remote, turn o the re unit at the
main power switch for 30 seconds. Hold the
On/O button on the remote while ipping the
main power switch back to on. When the re
unit powers up, the remote will be paired.
C. Remote control defective C. Replace remote control
D. Remote Sensor is defective D. Replace remote sensor inside replace
Heater does not provide heat when on
A. Wiring is loose
A. Disconnect unit from power source and
inspect for loose connections
B. Thermal snap disc has been tripped
B. Turn the main breaker to the “o” position
for 30 seconds. Next ip the breaker back into
the “on” position.
C. Heater core is defective C. Replace Heater Core
TROUBLESHOOTING
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