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Message Cause Action
Empty battery
The product cannot find the charging station. Change the position of the guide wire. Refer
to
To install the guide wire on page 18
.
The battery is at the end of its life cycle. Replace the battery. Refer to
Battery on
page 29
.
The antenna of the charging station is defec-
tive.
Do a check if the indicator lamp in the charg-
ing station flashes red. Refer to
Indicator
lamp in the charging station on page 36
.
The charging plates on the product or con-
tact plates on the charging station are defec-
tive because of corrosion.
Clean the charging and contact plates using
a fine grade emery cloth. If the problem stays
speak to your GARDENA service.
Wrong PIN code
Incorrect PIN code has been entered. Enter the correct PIN code. Speak to your
GARDENA service if you forget the PIN
code.
No drive
The product has got caught in something and
has been slipping.
Free the product and correct the cause of
problem. If it is because of wet grass, wait
until the lawn is dry before you use the prod-
uct.
The work area includes a steep slope. Steep slopes must be isolated. Refer to
To
examine where to put the boundary wire on
page 13
.
The guide wire is not put diagonally in the
slope.
Make sure that the guide wire is installed di-
agonally across the slope. Refer to
To exam-
ine where to put the guide wire on page 16
.
Wheel motor overloa-
ded, left/right
Grass or other object around the drive wheel. Remove grass or object from the drive
wheel.
Collision sensor
problem
The front wheels on the product are blocked. Free the product and correct the cause of
problem. If the problem stays speak to your
GARDENA service.
Charging station
blocked
The contact between the charging plates on
the product and the contact plates on the
charging station is not good. The product has
made a number of tries to charge.
Put the product in the charging station and
make sure that the charging plates and con-
tact plates are connected.
An object prevents the product to enter the
charging station.
Remove the object.
The charging station is tilted or bent. Put the baseplate on level ground.
The guide wire is not installed correctly. Install the guide wire correctly. Refer to
To
install the guide wire on page 18
.
Stuck in charging sta-
tion
An object prevents the product to move out
from the charging station.
Remove the object.
Upside down
The product is in an incorrect position, the
product is tilting too much or is upside down.
Put the product in the correct position.
Lifted
The lift sensor has been enabled because
the product has been lifted.
Make sure that the product body can move
freely around its chassis. Remove or create
an island around objects that can cause the
chassis to be lifted. If the problem stays
speak to your GARDENA service.
32 - Troubleshooting 1585 - 004 - 03.03.2021
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