Loading ...
Loading ...
Loading ...
Page 18
Two-Year Warranty
Andover Audio warrants Model-One against manufacturing defects and workmanship to
the initial purchaser for a period of two (2) years from the date of delivery to customer.
Andover Audio will repair or replace the unit as necessary to restore proper operation.
This warranty covers both parts and labor for the warranty period. The warranty excludes
physical damage caused by accident or abuse outside of our control. Or if the unit is
damaged due to incorrect packing. The warranty also excludes normal wear items such
as the stylus and belt. If you think you need warranty service, please contact us to obtain
an RMA (Return Merchandise Authorization) by e-mailing [email protected] or
calling 978.775.3670. For more information on returns and exchanges, please visit www.
andoveraudio.com/pages/returns-and-exchanges.
If your unit was purchased from a local dealer, contact them rst. They may be able to
resolve some issues without requiring a return.
Service
Should you encounter a problem that you are unable to solve, please contact customer
service at support@andoveraudio.com, or the dealer that sold you your unit.
If you must return your unit for any reason, it must be safely packed and shipped in its
original carton and packing material. Damage that is the result of improper packaging is
not covered by the warranty.
Fit the cartridge protection cap and the transport lock-tie for the tonearm tube, prior to
carefully packaging your unit.
Product Cleaning
Use a soft dry cloth, or compressed air. Natural wood surfaces may be conditioned using
a quality wood surface cleaner and nishing oil.
Do not use harsh or clorine based cleaner anywhere on the product. Only clean the
exterior of the product. Fine dust cover scratches can be polished out with a mild
abrasive compound such as toothpaste or automotive headlight cleaner and microber
cloth.
Loading ...
Loading ...