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20
Self Diagnosis
Troubleshooting
The Problem Possible Solutions
No picture, or
black and white
picture.
·
Unplug TV from AC outlet and re-plug after
60 seconds.
·
Check that the Colour Saturation is set to
50 or higher.
·
Try different TV channels.
The picture is
distorted.
·
The compression of video content may
cause picture distortions, especially in fast
moving pictures from sports programmes
and action movies.
·
If the signal reception is weak or poor,
screen distortion may be visible but it is not
a malfunction.
·
Mobile phones used close to the TV (within
1m) may cause noise on analogue and
digital channels.
Diagnose issues with your TV
HOME
˃ Settings ˃ Support ˃ Self Diagnosis
Use the Picture Test to help diagnose video issues and the
Sound Test to diagnose sound issues. You can also view
signal strength information for over-the-air digital signals by
using the Network Test and the Input Connection Test.
Picture Problem
When the TV has trouble with the picture, these steps may
help resolve the problem.
Picture Test
HOME
˃ Settings ˃ Support ˃ Self Diagnosis ˃ Picture
Test
Before you review the list of problems and solutions below, use
Picture Test to determine if the problem is caused by the TV.
Picture Test displays a high definition picture that you can
examine for flaws or faults.
NOTE
·
If the test picture does not appear or there is noise or distortion,
the TV may have a problem. Contact the service company in
your country/region.
·
If the test picture is displayed properly, there may be a problem
with an external device. Please check the connections.
·
If the problem persists, check the signal strength or refer to the
external device’s user manual.
The Problem Possible Solutions
There is no
sound or the
sound is too low
at maximum
volume.
·
Check the volume control of the device
(cable or satellite box, DVD, Blu-ray, etc.)
connected to your TV.
Picture is normal,
but no sound.
·
Check the volume settings.
·
Check if ‘Mute’ mode is set to on.
The speakers
are making an
odd sound.
·
Make sure that the audio cable is connected
to the correct audio output connector on the
external device.
·
For antenna or cable connections, check the
signal information.
·
A low signal level may cause sound
distortions.
Sound Problem
When the TV has difficulties with sound, these steps may help
resolve the problem.
Sound Test
HOME
˃ Settings ˃ Support ˃ Self Diagnosis ˃ Sound
Test
If the TV plays the Sound Test melody without distortion, there
may be a problem with an external device or the broadcast signal’s
strength.
The Problem Possible Solutions
No sound and
picture.
·
Check if the power cord is plugged into a
powered AC outlet.
·
Press the button in the remote control to
activate the unit from Standby.
·
Check to see if the LED light is on or not. If it
is, then the TV is receiving power.
Picture and Sound Problem
When the TV has difficulties with sound and picture, these steps may
help resolve the problem.
Picture Test
HOME
˃ Settings ˃ Support ˃ Self Diagnosis ˃ Picture
Test
Sound Test
HOME
˃ Settings ˃ Support ˃ Self Diagnosis ˃ Sound
Test
If the Sound Test and Picture Test are normal, there may be a
problem with an external device or the broadcast signal’s strength.
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