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49-4000283 Rev 1 21
Problem Possible Cause What To Do
Smart Assist light
is red
A potential problem has
been detected with your
machine.
Use the SmartHQ App to identify and troubleshoot the
potential problem. If you are not connected to WiFi,
check your display for any codes and call for service.
Smart Assist light is
yellow
There is a notification
available in the SmartHQ App.
Use the SmartHQ App to follow recommended steps.
Start status indicator
light flashing
The door was opened or the
cycle was interrupted.
Press the Start pad once and close the door within 4
seconds to start the dishwasher. Press the Start pad a
second time when the dishwasher is running only if you
wish to cancel the cycle.
Dishwasher BEEPS
once every minute
This is a reminder that your
dishwasher door has been left
open during operation. It will
continue beeping until you
press Start and close the door.
Press Start and close the door.
Beeping at the end
of the cycle (on
some models)
This is normal. Dishwasher
will beep twice at the end of
the cycle.
To turn off the double beep indicator (or re-activate it if
it was previously turned off), press the Dry Boost pad 5
times within 3 seconds. A triple beep will sound to indicate
the end-of-cycle beep option has been turned on or off.
Dishes and flatware
not clean
Ultra-Fine Filter or Fine
Filter is clogged
See the Care and Cleaning section.
Low inlet water temperature Make sure inlet water temperature is correct (see the
USING THE DISHWASHER section). Turn on the hot
water faucet nearest the dishwasher, let run until the water
temperature stops rising. Then start the dishwasher and
turn off the faucet. This ensures the entering water is hot.
Select Boost if available.
Water pressure is
temporarily low
Turn on a faucet. Is water coming out more slowly than usual?
If so, wait until pressure is normal before using your dishwasher.
Normal water pressure to the dishwasher should be 20-120 psi.
Air gap or disposer clogged Clean the air gap or flush the disposer.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Improper rack loading Make sure large dishware does not block the detergent
dispenser or the wash arms. See the Loading section.
Poor performing detergent Use high quality detergents such as Cascade
®
Platinum™
ActionPacs™ or Finish
®
Quantum
®
Automatic
Dishwashing Detergent.
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
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