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26
Chapter 8 Troubleshooting
This chapter describes problems you may encounter while using OIP-D50E/D50D. If you have
questions, please refer to related chapters and follow all the suggested solutions. If the problem
still occurred, please contact your distributor or the service center.
No.
Problems
Solutions
1.
The signal source screen is
not shown on the display-end
1. Please check whether the Multicast of the encoder and
decoder is enabled:
(1) Enter the WebGUI control interface of the encoder and
decoder, and check whether the Casting Mode is Multicast on the
Network tab.
(2) Enter the WebGUI control interface of the D50C controller, then
click Device - [Settings] on the Encoder tab and Decoder tab to
check whether Multicast is enabled.
2. Make sure the source is set to HDMI or VGA:
(1) Enter the WebGUI control interface of the D50C controller, and
click Device - [Settings] on the encoder tab to check that the Video
type is set to HDMI or VGA
(2) On the front panel of the decoder host, press the Mode button
to switch between HDMI and VGA signal sources.
<Remark> You must choose the same signal source for the
encoder and decoder as HDMI or VGA. If they are not consistent,
the signal source screen will not be displayed.
2.
Image delay on the
display-end
1. Check whether the MTU of the encoder and decoder is
enabled (default is Enable):
Enter “GET_JUMBO_MTU” in the Command field in the WebGUI
interface system - Utility Program tab, and the Output below will
show whether the status of jumbo frame MTU is enabled or
disabled. If it is disabled, please enter “SET_JUMBO_MTU 1” in
the Command field to enable it, and follow the instructions to
restart the device to implement the changes.
2. The streaming mode may be Graphic Mode:
On the front panel of the decoder host, press the Mode button to
switch between the Video/Graphic modes. Please switch to the
Video mode.
3.
The image on the display-end
is broken or black
Check that the Jumbo Frame of the switch is set to above 8000;
Please make sure that IGMP Snooping of the switch and relevant
settings (Port, VLAN, Fast Leave, Querier) has been set to
“Enable”.
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