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20 TROUBLESHOOTING
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
Problem Possible Cause & Solution
us_main.book.book Page 20 Thursday, May 12, 2022 2:58 PM
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