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19TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Wi-Fi
Problem Possible Cause & Solution
Burners have yellow
or yellow-tipped
flames
The combustion quality of burner flames needs to be determined visually.
• Use the illustrations below to determine if the burner flames are normal. If
burner flames look like a, call for service. Normal burner flames should look
like b or c, depending on the type of gas used. With LP gas, some yellow
tipping on outer cones is normal.
a Yellow flames: Call for service
b Yellow tips on outer cones: Normal for LP gas
c Soft blue flames: Normal for natural gas
Burner flames are
very large or yellow
Improper air to gas ratio.
• If cooktop is connected to LP gas, contact the person who installed the range or
made the conversion.
Control knobs will
not turn
Knob is not pushed down
• To turn from OFF position, push the knob down and then turn.
Top burners do not
light or do not burn
evenly.
Plug on cooktop is not completely inserted in the electrical outlet.
• Make sure electrical plug is plugged into a live, properly grounded outlet.
Burner slots on the side of the burner may be clogged.
• Remove the burners and clean them. Check the electrode area for burned-on
food or grease. See the Care and Cleaning section.
Improper burner assembly.
• Make sure the burner parts are installed correctly. See the Care and Cleaning
section.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
us_main.book.book Page 19 Thursday, May 12, 2022 2:58 PM
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