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20
Igniter not sparking or sparking
intermittently.
No power to appliance.
No power to ignitor circuit.
Short in the high tension lead.
Spark arc can be seen at
electrode insulator, rather than
at electrode tip.
Check power supply to appliance.
Check power to ignitor circuit.
Check continuity through ignitor
switch located on gas control and
wiring to the ignitor is secure. If
this is correct, replace ignitor.
Replace high tension lead.
Replace electrode.
Call service provider.
NOTE: If ignition system fails, pilots can be manually lit in interim until piezo circuit is
repaired. A standard taper torch, matches or a lighter can be used for manual back-up
ignition.
Pilot burner will not light / stay
alight.
Thermocouple connection loose.
Thermocouple faulty.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Check gas control valve.
Check thermocouple connection
and repair.
Replace thermocouple.
Adjust pilot flame as shown in
'Gas Specifications'.
Gas control valve faulty, replace.
Call service provider.
Delay in the pilot burner igniting
the main burner.
Incorrect operating pressure
Incorrect supply pressure.
Pilot flame adjustment incorrect.
Pilot burner injector, wrong size.
Faulty gas control valve.
Check operating pressure.
Check supply pressure.
Adjust pilot flame as shown in
'Gas Specifications'.
Fit correct size pilot burner
injector.
Replace gas control valve.
Call service provider.
Ignitor sparking continuously. If gas supply is turned ‘OFF’ at
mains supply with gas control
knob left in ‘Pilot’ position, with
electrical power left ‘ON’ at mains,
ignitor will continue to operate
and attempt to ignite pilot.
Check gas control knob is turned
to ‘OFF’ position and electrical
power has been turned ‘OFF’ at
mains.
Call service provider.
This section provides an easy reference guide to the more common problems that may occur during the
operation of your equipment. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
Model Trade Name and Serial Number of Appliance. (both can be found on Technical
Data Plate located on appliance.
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