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Memory and font DIMMs .................................................................................................................... 84
Product memory ................................................................................................................ 84
Install memory and font DIMMs ......................................................................................... 84
Enable memory .................................................................................................................. 88
Enable memory for Windows ............................................................................ 88
Check DIMM installation .................................................................................................... 88
Clean the product ............................................................................................................................... 88
Firmware updates ............................................................................................................................... 89
10 Solve problems ........................................................................................................................................... 91
Basic troubleshooting checklist .......................................................................................................... 92
Factors that affect product performance ............................................................................ 92
Interpret control-panel and status-alert messages ............................................................................. 93
Restore factory settings .................................................................................................................... 100
Clear jams ........................................................................................................................................ 101
Common causes of jams ................................................................................................. 101
Jam locations ................................................................................................................... 102
Change Jam Recovery setting ......................................................................................... 102
Clear jams in the right door .............................................................................................. 103
Clear jams in the output bin area ..................................................................................... 107
Clear jams in Tray 1 ......................................................................................................... 107
Clear jams in Tray 2 ......................................................................................................... 109
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) .................... 110
Clear jams in the lower right door (Tray 3) ...................................................................... 111
Solve image-quality problems .......................................................................................................... 112
Identify and correct print defects ...................................................................................... 112
Print-quality checklist ...................................................................................... 112
General print quality issues ............................................................................. 113
Solve issues with color documents ................................................................. 117
Use HP ToolboxFX to troubleshoot print-quality problems ............................ 119
Optimize and improve print quality .................................................................. 120
Calibrate the product ....................................................................................... 120
Solve performance problems ........................................................................................................... 121
Product software problems ............................................................................................................... 122
Solve common Windows problems ................................................................................................. 123
Solve Macintosh problems ............................................................................................................... 124
Solve problems with Mac OS X ....................................................................................... 124
Appendix A Supplies and accessories ........................................................................................................ 127
Order parts, accessories, and supplies ............................................................................................ 128
Part numbers .................................................................................................................................... 128
ENWW vii
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