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Control-panel message Status alert Description Recommended action
Misprint
Press [OK]
Print media has been delayed as
it moves through the product.
Press the OK button to clear the
message.
Non HP supply in use A non-HP supply is installed. This message is temporary and
will disappear after several
seconds.
If you believe you purchased an
HP supply, go to
www.hp.com/
go/anticounterfeit.
Service or repairs that are
required as a result of using non-
HP supplies are not covered
under HP warranty.
Print failure
Press [OK]
alternates with
If error repeats turn off then on
The product cannot process the
page.
Press the OK button to continue
printing the job, but output might
be affected.
If the error persists, turn the
power off and then on. Resend
the print job.
Rear door open The product rear door is open. Close the door.
Remove shipping locks from
<color> cartridge
A print cartridge shipping lock is
installed.
Be sure that the print cartridge
shipping lock has been removed.
Remove shipping locks from
all cartridges
A print cartridge shipping lock is
installed on one or more print
cartridges.
Be sure that each print cartridge
shipping lock has been removed.
Remove shipping material
from rear door
The two shipping locks have not
been removed from the rear
roller.
Open the rear door and remove
the shipping locks.
Replace <color> cartridge The product can be configured to
stop when the supply level is very
low. The supply might still be able
to produce acceptable print
quality.
Replace the cartridge if print
quality is no longer acceptable.
See
Change print cartridges
on page 81.
Replace supplies More than one supply item is low. Check the supply-level gauges
on the control panel, or, if
possible, print a supplies status
page to determine which
cartridges are low. See
Information pages on page 66.
See
Supplies and accessories
on page 127 for more
information.
Right door open The product right door is open. Close the door.
Rotate paper by 90 degrees
in tray X
The paper in the indicated tray is
loaded incorrectly.
Open the tray, rotate the media to
the correct orientation, and then
close the tray.
98 Chapter 10 Solve problems ENWW
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