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Control-panel message Status alert Description Recommended action
54.XX Error
Turn off then on
The product has experienced an
error with one of the internal
sensors.
●
54.15 = yellow
●
54.16 = magenta
●
54.17 = cyan
●
54.18 = black
1. Open the door to the
cartridge tray and slide out
the cartridge tray.
2. Inspect the white
mechanism on the relevant
cartridge. It is located on the
right side of the cartridge.
3. Push the mechanism in and
out slowly. A black flag will
raise up as you push it. It
should move smoothly. If
not, push repeatedly to try to
free up any potential
obstruction.
4. Push in the cartridge tray
and close the door.
If the message persists, contact
HP support.
55.X Error
Turn off then on
The product has experienced an
internal error.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
57.X Fan error
Turn off then on
The product has experienced a
problem with its internal fan.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
59.X Error
Turn off then on
The product has experienced a
problem with one of the motors.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
ENWW Interpret control-panel and status-alert messages 95
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