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Problem solving guide
84
The door will not open
Problem Cause and remedy
The door cannot be
pulled open during a
programme.
The door is locked during a programme.
Touch the Start/Stop sensor to cancel the pro-
gramme.
The programme is cancelled, the door will unlock and
you will be able to pull it open.
There is still water in the drum and the machine is un-
able to drain.
Clean the drain filters and the drain pump as de-
scribed in “Opening the door in the event of a
blocked drain outlet and/or power failure”.
Comfort cooling
appears in the display
after a programme has
been cancelled.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
55°C.
Wait until the temperature in the drum has de-
creased and the message has gone out in the dis-
play.
The door will not open
after the Steam care or
Freshen upprogramme
has finished.
The Steam care or Freshen upprogramme has been
started multiple times in succession. Steam applica-
tion has caused the temperature inside the drum to
rise above 55°C. The door is locked to protect
against scalding.
Wait a few minutes for the temperature inside the
drum to drop.
The following appears
in the display:
The door lock is jammed.
Call Service.
The door lock has jammed.
Call Service.
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