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Samsung QA65LS03BAUXZN User Manual
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Samsung QA65LS03BAUXZN 65" The Frame Art Mode 4k Smart Tv
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
About the Samsung Smart Remote (The Sero)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a USB keyboard, mouse or gamepad
Connecting a Bluetooth keyboard, mouse or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
Using Samsung Gaming Hub
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using the Shortcuts
Adding channels
Moving channels
Removing a channels
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
Registering peripheral devices of the TV
Registering a TV / Smart Appliance / IoT device from the mobile app
Controlling the TV from the mobile app
SmartThings screen layout
List of devices compatible with the TV
Using the SmartThings Hub function
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording programmes
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a programme
Using the viewing schedule management screen
Using Timeshift
Buttons and functions available while recording a programme or Timeshift
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal favourites List
Creating a Favourites List
TV-Viewing Support Functions
Scanning for available channels
Selecting the cable network search option
Scanning for available channels on standby mode
Setting the Wake-up time
Setting the functions for the service provider
Viewing broadcast service provider info
Checking digital channel signal info and strength
Selecting the broadcasting audio option
Using Programme Rating Lock
Showing common interface menu
Configuring advanced broadcasting settings
Tuning broadcast signals manually
Tuning digital channels
Tuning analogue channels
Fine-tuning analogue broadcasts
Transferring channel list
Enabling/Disabling Edit Channel Numbers
Deleting CAM operator profile
Setting satellite system
Changing teletext language
Selecting the broadcast audio language
Showing TVkey Interface menu
Reading digital text
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Picture Support Functions
Viewing a picture-in-picture (PIP)
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimised screen
Setting the Game Mode details
Using Input Signal Plus
Using HDMI black level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the energy consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Updating through the mobile network
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
Audio Description
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen colour
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Watching TV broadcasts with subtitles
Selecting the broadcasting subtitle language
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
App for the Visually Impaired (SeeColors App)
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (âCI or CI+ Cardâ)
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
Attaching the CI CARD Adapter via COMMON INTERFACE slot
Connecting the âCI or CI+ Cardâ
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
Using the âCI or CI+ Cardâ
Teletext Feature
On the Samsung Smart Remote
On the Standard Remote Control
Typical Teletext page
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video or Music Files
Limitations to the use of photo, video and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*B Series)
Supported video codecs (The Frame (32LS03B model)/BU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**B Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**B Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Licences & Other Information
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colours do not look clear
The picture colours are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store.
Displayed video looks blurry
The picture is distorted.
There is a dotted line on the edge of the screen.
The picture wonât display in full screen.
The Subtitle function in the TV menu is deactivated.
Subtitles appear on the TV screen.
The HDR of the connected external device turns off.
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Sound bar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The subtitles are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software
Accessibility Guidance
Menu Learning Screen
Using the Remote control
Orientation of the Samsung Smart Remote
Description of the Samsung Smart Remote
Using the accessibility menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote
Changing volume
Using programme information
Using the guide
To view a programme on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the programme you are watching
Scheduling recording from the programme info window
Changing the recording time
Viewing recorded programmes
Deleting a recorded programme
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
Table of Contents
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Troubleshooting
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Accessibility Guidance
Menu Learning Screen
275
Using the Remote control
277
Using the accessibility menu
281
Using the TV with Voice Guide on
283
Using the guide
287
Using Schedule Viewing
288
Using the Channel List
290
Recording
293
Using Smart Hub
296
Launching the e-Manual
297
Using Bixby
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File type: PDF
File name: 62228493_qa65ls03bauxzn.pdf
File size: 408.91 KB
File Language: English
Pages: 297
Author: Samsung
File created: 2022-05-17
Published: 2023-06-26
Updated: 2023-09-26
Verified by
Ramona Nikolaus
on 2023-09-26
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Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting an Antenna (Aerial)
9
Connecting to the network
10
Establishing a wired network connection
10
Establishing a wireless network connection
11
Checking the network connection status
12
Resetting Your Network
12
Turning on the TV with a mobile device
13
Connecting an IP control device to the TV
13
Allowing to connect a wireless network
13
Allowing to connect the Wi-Fi Direct
14
Changing the name of the TV
14
Displaying your mobile device screen on the TV
15
Using Screen Sharing (Smart View)
15
Using Apple AirPlay
15
Using Screen Sharing (Tap View)
16
Enabling Tap View
16
Connection Cables for External Devices
17
Switching between external devices connected to the TV
19
Editing the name and icon of an external device
19
Using additional functions
21
Connection Notes
22
Connection notes for HDMI
22
Connection notes for audio devices
23
Connection notes for computers
23
Connection notes for mobile devices
24
Connection notes for Portrait Mode
24
Remote Control and Peripherals
25
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
25
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
28
About the Samsung Smart Remote (The Sero)
31
Connecting the Samsung Smart Remote to the TV
34
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
35
Learn how to use Samsung Smart Remote
35
Using Anynet+ (HDMI-CEC)
36
Connecting an external device through Anynet+ and using their menus
36
Read before connecting an Anynet+ (HDMI-CEC) device
36
Controlling the TV with a Keyboard, Mouse or Gamepad
37
Connecting a USB keyboard, mouse or gamepad
37
Connecting a Bluetooth keyboard, mouse or gamepad
37
Using the keyboard and mouse
38
Using the Gamepad
39
Using the controller
40
Setting up the input devices
41
Entering Text using the On-Screen Virtual Keyboard
41
Entering Text using the remote control's microphone and the on-screen virtual keyboard
42
Smart Features
43
Using Smart Hub
43
Displaying the Home Screen
44
Launching Smart Hub automatically
46
Launching the last used app automatically
46
Automatic Mirroring from Multi View
46
Automatic casting in Multi View
46
Launching Multi View automatically When rotating
47
Testing Smart Hub connections
47
Resetting Smart Hub
47
Using Ambient Mode
48
Entering the TV viewing screen from Ambient Mode
53
Using Art Mode
54
About the Art Home screen
55
Import images from USB memory
59
Using Art mode with the SmartThings app
60
Precautions when using Art mode
61
Using Samsung Gaming Hub
62
About the Media Home Screen
65
About the Menu Home Screen
68
Using a Samsung account
72
Signing in to a Samsung account
72
Creating a new account
72
Managing your Samsung account
72
Using the Shortcuts
74
Adding channels
76
Moving channels
76
Removing a channels
76
Using Workspace
77
Using Screen Sharing (Windows PC) / AirPlay (Mac)
77
Using Easy Connection to Screen
77
Connecting a Remote PC
78
Playing Multimedia Content on a Remote PC
81
Using Samsung DeX
81
Using Microsoft 365
82
Adding the Web Service
82
Using Web Service
83
Using the Apps Service
84
Installing an app
85
Launching an app
85
Managing installed apps
86
Using the e-Manual
88
Launching the e-Manual
88
Using the buttons in the e-Manual
88
Using the Internet
90
Using SmartThings
91
Registering peripheral devices of the TV
91
Registering a TV / Smart Appliance / IoT device from the mobile app
92
Controlling the TV from the mobile app
92
SmartThings screen layout
93
List of devices compatible with the TV
94
Using the SmartThings Hub function
95
Playing pictures/video/music
96
Playing multimedia content on a PC or mobile device
97
Playing multimedia content on a USB device
97
Listening to your mobile device sound through the TV speaker using Sound Mirroring
98
Buttons and functions available while playing multimedia content
98
Using Multi View
102
Using Bixby
104
Starting Bixby with voice
104
Starting Bixby using buttons on the Samsung Smart Remote
105
Learning about the Explore Bixby Screen
106
Read Before Using Bixby
108
Provisions for using Bixby
108
Using the Game Bar
109
Starting the Game Bar
109
Learning about the Game Bar
109
Using FreeSync
111
Setting the Super Ultra Wide Game View
112
Changing the Super Ultra Wide Screen position
112
Configuring 144 Hz game settings
113
Troubleshooting of the game screen and audio problems
113
TV Viewing
114
Using the Guide
114
About the Guide screen
115
Using additional features from the Guide
117
Recording programmes
118
The Instant and Timer Recording options from the Guide
118
Recording while watching a broadcast
118
Using the recording schedule management screen
119
Setting Up Schedule Viewing
121
Using the schedule viewing options from the guide screen
121
Using the schedule viewing options while watching a programme
121
Using the viewing schedule management screen
121
Using Timeshift
122
Buttons and functions available while recording a programme or Timeshift
123
Using the Channel List
125
Accessing the channel list
125
Using the functions on the channel list screen
125
Using the channel edit function
127
Accessing the channel edit screen
127
Using the channel edit functions
127
Using a Personal favourites List
129
Creating a Favourites List
129
TV-Viewing Support Functions
130
Scanning for available channels
130
Selecting the cable network search option
130
Scanning for available channels on standby mode
130
Setting the Wake-up time
131
Setting the functions for the service provider
131
Viewing broadcast service provider info
131
Checking digital channel signal info and strength
132
Selecting the broadcasting audio option
132
Using Programme Rating Lock
132
Showing common interface menu
133
Configuring advanced broadcasting settings
133
Tuning broadcast signals manually
133
Tuning digital channels
134
Tuning analogue channels
134
Fine-tuning analogue broadcasts
134
Transferring channel list
134
Enabling/Disabling Edit Channel Numbers
135
Deleting CAM operator profile
135
Setting satellite system
135
Changing teletext language
135
Selecting the broadcast audio language
136
Showing TVkey Interface menu
136
Reading digital text
136
Picture and Sound
137
Using Intelligent Mode
137
Adjusting the Picture Quality
140
Choosing a picture mode
140
Configuring advanced picture settings
141
Picture Support Functions
143
Viewing a picture-in-picture (PIP)
143
Changing the picture size settings
144
Setting the Viewing Environment for External Devices
145
Playing games on an optimised screen
145
Setting the Game Mode details
146
Using Input Signal Plus
148
Using HDMI black level
148
Configuring a Sound Mode and Expert Settings
149
Choosing a sound mode
149
Configuring advanced sound settings
149
Using the Sound Support Functions
151
Selecting speakers
151
Listening to the TV through Bluetooth devices
152
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
153
System and Support
154
Using the Time Functions and the Timers
154
Setting the clock automatically
154
Adjusting the clock for DST and time zone
155
Changing the current time
155
Setting the clock manually
156
Using the sleep timer
156
Turning off the TV using the off timer
156
Using the Power and Energy Saving Functions
157
Reducing the energy consumption of the TV
157
Using the Panel Care Functions
159
Setting the Panel Care
159
Updating the TV's Software
160
Updating through the network
160
Updating through a USB device
160
Updating the TV automatically
160
Updating through the mobile network
160
Using the Parental Settings function
161
Audio and Video Functions for the Visually or Hearing Impaired
162
Running the accessibility functions
162
Running Accessibility Shortcuts
162
Enabling voice guides for the visually impaired
163
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
163
Audio Description
163
The TV screen is turned off but audio continues
164
Enlarge the screen
164
White text on black background (high contrast)
164
Setting the screen to black and white
164
Inverting the screen colour
165
Enlarging the font (for the visually impaired)
165
Learning about the remote control (for the visually impaired)
165
Learning about the TV menu
165
Watching TV broadcasts with subtitles
166
Selecting the broadcasting subtitle language
166
Listening to the TV through Bluetooth devices (for the hearing impaired)
167
Enlarging the sign language screen for the hearing impaired
167
Configure Sign Language Guide options
167
Configuring the repeat settings for remote control buttons
167
App for the Visually Impaired (SeeColors App)
167
Using Voice Assistants on the TV
168
Select the Voice Assistant
168
Using Other Functions
169
Changing the menu language
169
Setting up a password
169
Selecting Usage or Retail Mode
169
Managing External Devices
170
Using AirPlay
170
Restoring the TV to the factory settings
170
HbbTV
171
Using a TV Viewing Card (âCI or CI+ Cardâ)
172
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
172
Attaching the CI CARD Adapter via COMMON INTERFACE slot
172
Connecting the âCI or CI+ Cardâ
173
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
173
Using the âCI or CI+ Cardâ
174
Teletext Feature
175
On the Samsung Smart Remote
175
On the Standard Remote Control
176
Typical Teletext page
178
Precautions and Notes
179
Before Using the Recording and Timeshift Functions
179
Before using the recording and schedule recording functions
179
Before using the timeshift function
181
Supported broadcasting audio options
181
Read Before Using Apps
182
Read Before Using the Internet Function
183
Read before setting up a wireless network connection
184
Precautions for wireless network
184
Wireless security protocols
184
Read Before Playing Photo, Video or Music Files
185
Limitations to the use of photo, video and music files
185
Supported subtitles
186
Subtitle formats
186
Video formats with subtitles
186
Supported image formats and resolutions
187
Supported music formats and codecs
187
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
188
Other restrictions
189
Video decoders
190
Audio decoders
190
Supported video codecs (Q6*B Series)
191
Supported video codecs (The Frame (32LS03B model)/BU8 Series)
192
Other restrictions
193
Video decoders
193
Audio decoders
193
Supported video codecs (QN7**B Series)
194
Other restrictions
195
Video decoders
195
Audio decoders
195
Supported video codecs (QN8**B Series or higher)
196
Other restrictions
197
Video decoders
197
Audio decoders
197
Read After Installing the TV
198
Picture sizes and input signals
198
Installing an anti-theft lock
198
Supported Resolutions for UHD Input Signals
199
If Input Signal Plus is set to Off
199
If Input Signal Plus is set to On
199
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher)
200
If Input Signal Plus is set to Off
200
If Input Signal Plus is set to On
200
Supported Resolutions for FreeSync (VRR)
201
Read Before Connecting a Computer (Supported Resolutions)
202
IBM
202
MAC
202
VESA DMT
203
VESA CVT
204
CTA-861
204
Supported Resolutions for Video Signals
205
CTA-861
205
VESA CVT
206
Read Before Using Bluetooth Devices
207
Restrictions on using Bluetooth
207
Licences & Other Information
208
Troubleshooting
210
Picture Issues
210
The screen is flashing or has become dark
210
The picture is not bright, or the picture colours do not look clear
211
The picture colours are black and white or do not look the way they should look
212
The TV automatically turns off by itself
212
TV (The Frame TV) cannot be turned off.
213
Unable to power on
213
The TV remains on or does not turn on automatically.
213
Unable to find a Channel
214
The TV image does not look as good as it did in the store.
214
Displayed video looks blurry
214
The picture is distorted.
215
There is a dotted line on the edge of the screen.
215
The picture wonât display in full screen.
215
The Subtitle function in the TV menu is deactivated.
215
Subtitles appear on the TV screen.
216
The HDR of the connected external device turns off.
216
Sound and Noise Issues
217
How can I connect an audio device to the TV?
217
There is no sound or the sound is too low at maximum volume.
217
The picture is good but there is no sound.
217
HDMI (eARC) is connected, and there is no sound.
218
The speakers are making an odd sound.
218
The sound is interrupted.
218
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
219
The TV audio is not being played through the Sound bar or A/V receiver.
219
The sound is not heard clearly.
219
The volume of the external device cannot be adjusted.
220
I want to turn the TV and audio device off and on at the same time.
220
Channel and Broadcast Issues
221
"Weak or No Signal" displayed in TV mode or cannot find channel.
221
The TV is not receiving all channels.
221
The subtitles are not provided on a digital channel.
221
Broadcasting is deactivated.
221
External Device Connectivity Issues
222
The "Mode Not Supported" message appears.
222
The video is OK but there is no audio.
222
I want to connect to a PC and mobile device via screen mirroring.
222
No screen appears when connecting the TV to an external device.
223
I want to connect to a Bluetooth speaker.
223
The PC screen does not appear or it flickers.
223
Network Issues
224
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
224
Wired network connection failed.
224
Connected to a local network, but not to the Internet.
224
Anynet+ (HDMI-CEC) Issues
225
What is Anynet+?
225
Anynet+ does not work. The connected device is not displayed.
225
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
225
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
226
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
226
The Anynet+ device won't play.
226
Remote Control Issues
227
The remote control does not work.
227
External devices cannot be operated with the TV remote control.
227
Recording Issues
228
The Timeshift or recording function cannot be used.
228
Cannot record videos received from an external device or Samsung TV Plus.
228
The "Format Device" message appears when the Timeshift or recording function is used.
228
The recorded files on the TV are not played back on a PC.
228
Apps
229
I launched an app, but it's in a different language. How can I change the language?
229
The app does not work properly. Its image quality is poor.
229
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
229
Media Files
230
Some files are interrupted during playback.
230
Some files can't be played.
230
Voice Assistant Issues
231
The microphone is off.
231
The voice commands do not work well.
231
Bixby/Alexa answers although I did not call it.
231
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
232
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
232
During voice recognition, the heavy load message appears and the function does not work.
233
I want to see weather information of the desired area.
233
Other issues
234
The TV is hot.
234
The TV smells like plastic.
234
The settings are lost after 5 minutes or every time the TV is turned off.
234
The TV is tilted to the side.
234
The stand is wobbly or crooked.
234
A POP (TVâs internal banner ad) appears on the screen.
234
The TV is making a popping noise.
235
The TV is making a humming noise.
235
The TV narrates the screen events in voice-over.
235
Diagnosing TV operational issues
236
Self Diagnosis
236
Cannot select Signal Information in Self Diagnosis.
236
Reset Smart Hub
237
Reset picture
237
Reset sound
237
Getting Support
238
Getting support through Remote Management
238
Finding the contact information for service
238
Requesting service
238
FAQ
239
The TV Screen does not Display Properly
239
The TV does not Turn On
244
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
250
Network Access is not Available
254
There is No Sound or the Speakers are Making an Odd Sound
259
The Remote Control does not Work
265
Updating the Software
269
Accessibility Guidance
275
Menu Learning Screen
275
Using the Remote control
275
Orientation of the Samsung Smart Remote
275
Description of the Samsung Smart Remote
275
Using the accessibility menu
277
Running the Accessibility Shortcuts menu
277
Running the Accessibility menu functions using the General menu
277
Running the Accessibility menu functions using Bixby
278
Learning about the Accessibility menu functions
279
Using the TV with Voice Guide on
281
Changing channel
281
Using on-screen number entry via the Samsung Smart Remote
281
Changing volume
282
Using programme information
282
Using the guide
283
To view a programme on now
284
Other options in the guide
285
Using Schedule Viewing
287
Setting up a schedule viewing
287
Cancelling a scheduled viewing
287
Using the Channel List
288
Recording
290
Using the instant and schedule recording options from the guide screen:
290
Recording the programme you are watching
291
Scheduling recording from the programme info window
291
Changing the recording time
291
Viewing recorded programmes
292
Deleting a recorded programme
292
Using Smart Hub
293
Smart Hub
293
Using the Smart Hub Home Screen
294
Launching the e-Manual
296
Using Bixby
297
Running Bixby
297
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