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168 Using Voice Assistants on the TV
169
Using Other Functions
171
HbbTV
172
Using a TV Viewing Card (“CI or CI+ Card”)
175 Teletext Feature
Precautions and Notes
179 Before Using the Recording and Timeshift Functions
181
Supported broadcasting audio options
182
Read Before Using Apps
183
Read Before Using the Internet Function
185
Read Before Playing Photo, Video or Music Files
198 Read After Installing the TV
199 Supported Resolutions for UHD Input Signals
200 Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
201
Supported Resolutions for FreeSync (VRR)
202
Read Before Connecting a Computer (Supported
Resolutions)
205 Supported Resolutions for Video Signals
207 Read Before Using Bluetooth Devices
208 Licences & Other Information
Troubleshooting
Picture Issues
210
The screen is or has become dark
211 The picture is not bright, or the picture colours do not look
clear
212 The picture colours are black and white or do not look the
way they should look
212 The TV automatically turns off by itself
213 TV (The Frame TV) cannot be turned off.
213 Unable to power on
213 The TV remains on or does not turn on automatically.
214
Unable to a Channel
214 The TV image does not look as good as it did in the store.
214 Displayed video looks blurry
215 The picture is distorted.
215 There is a dotted line on the edge of the screen.
215
The picture won’t display in full screen.
215
The Subtitle function in the TV menu is deactivated.
216
Subtitles appear on the TV screen.
216
The HDR of the connected external device turns off.
Sound and Noise Issues
217 How can I connect an audio device to the TV?
217 There is no sound or the sound is too low at maximum
volume.
217
The picture is good but there is no sound.
218
HDMI (eARC) is connected, and there is no sound.
218
The speakers are making an odd sound.
218
The sound is interrupted.
219
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
219 The TV audio is not being played through the Sound bar or
A/V receiver.
219 The sound is not heard clearly.
220 The volume of the external device cannot be adjusted.
220 I want to turn the TV and audio device off and on at the
same time.
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