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TROUBLESHOOTING GUIDE
15. Troubleshooting Guide
If you can’t find an answer to your problem in the chart below, or if the problem cannot
be fixed, you will need technical help. Contact your Authorized Service Center orCus-
tomer Care.
COOKTOP
Some burners will not
light.
Flames do not burn all
around the burner cap.
Burner flames very large and
yellow.
Sparking but no flame
ignition.
Igniters spark
continuously after
flame ignition.
Burner flame goes out
at low setting.
Burner parts or igniters may be
wet, dirty, or misaligned.
Burner bezel ports are clogged.
Burner ports or burner caps are
not positioned properly. Cooktop
is being operated with the wrong
type of gas. Regulator is not
installed, is faulty, or is set for
the wrong type of gas.
Gas shut-off valve is in the ‘OFF’
position.
Power supply polarity is
reversed. Igniters are wet or
dirty.
Low gas supply pressure. Air
intake holes around knobs are
obstructed.
Check that the burner parts are
clea
n, dry, and correctly assembled.
Check that the igniters are clean
and dry. See ‘Care and cleaning’ for
instructions.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire. Remove and carefully re-install
burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
Check installation, replace regulator,
or set regulator for proper gas.
Turn shut-off valve to the ‘ON’
position.
Have polarity corrected. Dry or
clean igniters.
Contact gas company. Remove
obstruction.
Problem Probable Causes What To Do
34
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