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18
troubleshooting
ISSUE POSSIBLE CAUSES REMEDY
Will not light Air in gas line New installations may require
several starts to clear the lines
Debris in gas line Confirm line is clear
Incorrect gas pressure Confirm proper pressure
Will not stay lit Incorrect gas pressure Confirm proper pressure
Media blocking burner Review operation instructions
regarding lava rock/media placement
No
ise Restricted air/gas flow Remove any tight bends or kinks in
the gas supply line
Excessive gas pressure Check and reset gas pressure regulator
as necessary
Smoking Poor fuel quality Contact local gas company
Media impeding gas flow Separate media to improve
gas passage
Improper gas/air mixture Remove any foreign material from the
flame pattern | check oriface size
Flame
too high or low Incorrect gas supply or pressure Confirm proper pressure
Blocked burner orifice or ports Remove any debris or
blockage
Incorrect orifice size Verify correct orifice size
Odor Gas leak Check for and seal all leaks
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