CAM550
User Manual
Federal Communications Commission Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
A est conforme à la norme NMB-003 du Canada.
この装置は、クラス A 機器です。この装置を住宅環境で使用すると電波妨害を引き起こすことがあります。
この場合には使用者が適切な対策を講ずるよう要求されることがあります。 VCCI-A
사 용 자 안 내 문
이 기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서
가정용 환경에서 사용하는 경우 전자파간섭의 우려가 있습니다.
※ 사용자 안내문은 "업무용 방송통신기자재"에만 적용됩니다.
기종별
사용자안내문
A 급 기기
(업무용 방송통신기자재)
이 기기는 업무용(A 급) 전자파적합기기로서 판
매자 또는 사용자는 이 점을 주의하시기 바라
며, 가정외의 지역에서 사용하는 것을 목적으로
합니다.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however, no
responsibility is assumed for inaccuracies. The information contained in this documentation is subject
to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
©2022 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
NOTICE
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE INFORMATION
CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.
WARNING
To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture.
Warranty will be void if any unauthorized modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use correct power supply voltage to avoid damaging camera.
Do not place the camera where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do not grab the lens or
lens holder to move the camera.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon -zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.
CAUTION
- Risk of explosion if battery is replaced by an incorrect type.
- Dispose of used batteries in a safe and proper manner.
遥 控 器 电 池 安 全 信 息
请将电池存放在凉爽与干燥的位置。
不要将电量用尽的电池弃置在家庭废弃物中。请将电池弃置在特定回收处，或送回原购买的商
店。
如果长时间不使用电池，请将其取出。电池漏液与腐虫可能会损坏遥控器，请以安全方式弃置
电池。
不可混用新旧电池。
不可混用不同类型的电池：碱性、标准（碳锌）或可充电（镍镉）电池。
不可将电池弃置于火源中。
请勿尝试让电池端子短路。
More Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center:
https://www.aver.com/download -center
Technical Support: https://www.aver.com/technical -support
USA Branch office
Download Center:
https://www.averusa.com/busi ness/support/
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch office
Download Center:
https://www.avereurope.com/download -center
Technical Support: https://www.avereurope.com/technical -support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: +886 (2) 2269 8535
USA Branch office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: +1 (408) 263 3828
Toll-free: +1 (877) 528 7824
Technical support:
support.usa@aver.com
Europe Branch office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: +31 (0) 10 7600 550
Technical support:
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: +81 (0) 3 5989 0290
テクニカル・サポート:
VCInfo.JP@aver.com
Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam
Tel: +84 (0)28 22 539 211
Contents
Package Contents ............................................................................ 1
Product Introduction ......................................................................... 2
Overview .................................................................................... 2
LED Indicator ............................................................................. 3
Remote Control .......................................................................... 4
Pan and Tilt Angle ...................................................................... 8
Installation ........................................................................................ 9
Device Connection ..................................................................... 9
Power Connection .................................................................... 11
HDMI Connection ..................................................................... 12
RS232 Connection ................................................................... 14
Wall Mount Installation ............................................................. 20
Ceiling Mount Installation (Optional) ........................................ 23
Secure the Cables ................................................................... 27
Operating the Camera .................................................................... 28
Make a Video Call .................................................................... 28
Make a Connection through the Browser ...................................... 28
Web Settings ............................................................................. 31
First Time Login ....................................................................... 31
Live Screen Operation ............................................................. 32
Set Up the Preset ..................................................................... 33
User can set 10 preset positions. ............................................. 33
Camera Settings ...................................................................... 35
Tracking Mode ................................................................... 35
Framing Speed .................................................................. 38
Framing Size ..................................................................... 38
Gesture Control ................................................................. 39
Sleep Position .................................................................... 41
Sleep Timer ....................................................................... 41
On Screen Menu ............................................................... 41
Camera Binding ................................................................. 41
HDMI Screen Layout ................................................................ 42
Image Settings ......................................................................... 43
Frequency .......................................................................... 43
White Balance ................................................................... 43
Noise Reduction ................................................................ 43
Brightness .......................................................................... 44
Saturation .......................................................................... 44
RS232 Settings .................................................................. 45
Video Format Settings ............................................................. 46
H.264 Profile ...................................................................... 46
IP Stream Resolution only ................................................. 46
Frame Rate ........................................................................ 47
Bit Rate .............................................................................. 47
RTSP ................................................................................. 47
RTMP ................................................................................ 48
Network Settings ...................................................................... 49
DHCP ................................................................................ 49
Static IP ............................................................................. 49
System Settings ....................................................................... 51
Language........................................................................... 51
Firmware Update ............................................................... 51
Factory Default .................................................................. 52
Camera Reboot ................................................................. 52
Change Password ............................................................. 53
SSL Certificate ................................................................... 54
Date Format ....................................................................... 54
Time Format ...................................................................... 54
Time Correction Mode ....................................................... 55
Information ......................................................................... 56
PTZApp 2 ....................................................................................... 57
Install PTZApp 2 ...................................................................... 57
Use PTZApp 2 with USB Devices ............................................ 57
Use PTZApp 2 with a Virtual Stream ....................................... 65
EZLive ............................................................................................ 67
Use AVer EZLive ...................................................................... 67
1
Package Contents
Camera Unit
Remote Control
Power Adapter
& Power Cord*
USB 3.1 Type-B to
Type-A Cable (3m)
Mini DIN9 to Mini DIN8
RS232 Adapter Cable
HDMI Cable (3m)
Wall Mount
Screws for Mount
M4 x8mm (x2)
Tripod Screw
Drilling Paper
QR Code Card
1/4”-20 L=7.5mm (x2)
* The power cord will vary depending on the standard power outlet of the country where it is sold.
Optional Accessories
USB 2.0 Type-B to
Type-A Cable (5m)
Mini DIN8 to D-Sub9
Cable
Foldable TV
Mount
USB 3.1 Extender
10m/20m/30m
Ceiling Mount**
*Optional Accessories will vary depending on the country where it is sold.
**This is a dual lens camera and doesn’t support upside down installation. To mount on ceiling, please
purchase ceiling mount from AVer.
P/N: 303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø5.50[Ø0.22]
2
Product Introduction
Overview
1
Optical Zoom Lens
6
HDMI Port**
2
IR Sensor
7
USB 3.1 Type B Port
3
AI Lens*
8
RS232 In/Out Port
4
Status LED
9
PoE Port***
5
Kensington Lock
10
DC 12V Power Jack
* AI Lens:
Users can see AI lens preview image in PTZApp 2, IP web page or HDMI out to check camera
installation location.
AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to
track people in the room. It doesn’t support ePTZ. Please don’t put the camera on table because the AI
lens view will be blocked. The suggested installation height is at least 1.5m.
** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to
HDMI Connection on page 11.
*** Power over Ethernet (PoE) is compatible with IEEE 802.3at/802.3af. Please use a CAT 5e FTP
cable (not included).
1
2
5 6 7
3
4
8 9
10
2
3
LED Indicator
Solid blue: Power on
Solid red: Start-up
Solid orange: Only power cable connected
Solid blue: Video on
Solid white: USB cable is connected but camera doesn’t have any streaming out
Gesture control
Blue light blinks for 2 seconds: Successfully wake up gesture control function by any
valid gesture command.
Blue light blinks for 4 seconds: Camera recognizes a valid gesture command and
start to action.
[Note] The default of gesture control is off. Please enable it via PTZApp 2 or IP web
page. The effective distance is up to 5-meter away from the camera. (Please refer to
page 39)
4
Remote Control
Name
Function
1. Camera Select
One remote can control up to 3 AVer
VC/CAM/VB series cameras. You can
use AVer PTZApp 2 or IP web page to
set numbers associated with each
camera, and then select which camera
you would like to control using the
remote.
[Note] The default is Off. If you don’t
do any binding, no matter you press
camera 1 or 2, 3 button on the remote
control, you can control all the AVer
USB cameras around you.
2. Camera Directional
Control
Use the directional buttons on the
remote to control the direction of the
camera. Press the directional button to
move the camera or press and hold to
continuously pan or tilt.
3. SmartFrame
One-click automatic field of view
adjustment to fit all participants.
Press for 1~2 seconds to switch the
SmartFrame function among Manual
Framing/Auto Framing/Preset Framing
modes.
A message (as figures shown) will
display on the screen to indicate the
mode while using HDMI out function.
While in Auto Framing mode, or doing
one-click manual frame, an icon
message (as figure shown) will display
on the upper left screen to indicate
that the framing action is triggered.
The icon will appear 2~3 seconds on
5
the screen while using HDMI out
function. Once the framing process is
done, it will disappear. If you don’t
want to see the icon display, please go
to PTZApp 2, find “On Screen Menu”
function and select “Off”.
[Notes]
Default is Manual Framing.
SmartFrame deploys face and
body detection technology. People
wearing masks and side facial
profiles can still be detected. The
maximum detection distance is
7~10 meters away from the
camera.
Camera will track people while
moving. It will start to focus and
zoom in once people stop moving
for 1~5 seconds, depending on the
framing speed you choose. The
default framing speed is “Middle”
speed. “High” speed is more
suitable for one person tracking.
Preset Framing: Set up preset
points in advance (Only for Preset
points 1~9. Preset 0 is for home
position). Camera tracks one
presenter and shoots the preset
areas instead of focusing and
zooming into presenter. The preset
areas must be within the viewing
area of AI lens.
4. OSD Menu
Short press the button to pull up OSD
menu while using HDMI out function.
Hold it for 1 sec. to select camera
layout (PIP).
6
5. Zoom In/Out
Increase/Decrease the camera zoom.
6. Preset
The Preset button on the remote
serves 2 functions.
To Save a Preset – Move camera to
desired position. Press and hold the
preset button until you receive the
save message on the screen. Select
preset position button 0-9 to store the
current camera position. Repeat steps
if needed.
To Load a Preset - Press the preset
button and preset position button 0-9
to load a saved camera position.
Repeat steps if needed.
7. Preset Position/Number
Buttons
Preset position buttons are used in
conjunction with the Preset button to
save positions. There are a total of 10
presets.
Press the preset button first and then
press 0~9 for the camera to move to
the saved position.
[Notes]
Press and hold the number button
“ ” for 1 second to turn on or
off the WDR function.
Press and hold the number button
“ ” for 1 second to turn on or off
the SmartFrame function.
Press and hold the number button
“ ” for 1 second to enable or
disable RTMP streaming function.
Press and hold the number button
“ ” for 1 second to force camera
to enter sleep mode. This will end
any IP or HDMI out video
streaming. To wake up the camera,
press the button or any directional
button for 1 second. This mode is
7
not functional while USB streaming
is on.
8. Brightness -
Decrease the brightness of the video
image.
9. Call/Answer
Answer a call or start a call. Not
supported for CAM550.
10. Enter
Click the button to show current AI
mode while using HDMI out function.
11. Mute/Un-mute
Speakerphone
Mute/Un-mute the speakerphone. Not
supported for CAM550.
12. Volume Up/Down
Adjust volume up or down. Not
supported for CAM550.
13. Preset Hot Key
After saving positions, press to move
the camera to the preset position the
user has set.
14. Brightness +
Increase the brightness of the video
image.
15. Hang Up
End the call. Not supported for
CAM550.
8
Pan and Tilt Angle
9
Installation
Device Connection
1. Use USB cable to connect the CAM550 to your PC/laptop (refer to diagram above).
2. Connect the power to the CAM550; power indicator will light up and camera head will rotate.
3. Install PTZApp 2 on laptop or PC that is connected with CAM550. The app can be used to adjust
and setup the parameters of the camera (refer to the section of PTZApp 2).
4. To make a call, run your video application (
Zoom, Microsoft
®
Teams, Skype for Business, Skype,
Google Meet, Intel
®
Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting
®
,
TrueConf, Adobe Connect, Cisco WebEx
®
, Fuze, GoToMeeting™, Microsoft
®
Lync™, Vidyo, vMix,
WebRTC, Wirecast, XSplit, etc.). Select CAM550 as your video device.
5. AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens
to track people in the room. Please don’t put the camera on table because the AI lens view will be
blocked. The suggested installation height is at least 1.5m. The camera’s working distance is
1.5m. People stand too close (within 1m away) to the camera may cause bad framing
performance.
6. Please note that the angle of AI lens is larger than PTZ camera. If people at two sides of meeting
room sit within AI lens view but out of PTZ lens’ widest angle, they won’t be framed and appear in
the view of PTZ lens successfully. When you see the warning message, please come closer to
make sure people at two sides can be within PTZ camera’s viewing angle. “You are outside of the
PTZ Lens’ viewing angle. Please come closer.”
10
[Note]
Use the USB 3.1 cable included in the package.
CAM550 has the USB 3.1 port which is USB 2.0 compatible.
Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.
USB 2.0
USB 3.1
HDMI
YUV
M-JPEG
YUV
M-JPEG
- 640x480 or less
resolution, up to
30fps
- 720p, up to 10fps
- 1080p/60fps
- Up to
1080p/30fps
- 720p/60fps
- Up to 4k/30fps
- 1080p/60fps
1080p/60fps
1080p/30fps
11
Power Connection
The power supply can be plugged into the wall outlet or drawn from PoE switch (Ethernet).
Wall outlet
PoE
[Note] To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included).
12
HDMI Connection
Connect with TV or monitor through the HDMI port to display camera video on the screen.
Hold
button for 1 second on remote control to call out the screen layout option. Select the
camera image layout firstly. The default is PIP1, showing optical zoom lens image as main screen and
AI lens image as small view. Under this layout, you can switch two cameras by pressing Up/Down on
remote control.
13
After choosing the image layout, short press the OSD menu button and then the setting page will show
up. Press right direction button to enter and configure the parameters of the camera. Short press the
OSD button twice or hold it for 1 sec. to leave. The HDMI OSD setting function is the same as Web
configuration interface. Please refer Web Settings on page 29 for more details.
Lens 1
The PTZ camera focuses on speaker
Lens 2 Shows all participants
14
RS232 Connection
Camera RS232 Port Pin Definition
Function
Mini DIN9
PIN #
I/O Type
Signal
Description
VISCA IN
1
Output
DTR
Data Terminal Ready
2
Input
DSR
Data Set Ready
3
Output
TXD
Transmit Data
6
Input
RXD
Receiver Data
VISCA OUT
7
Output
DTR
Data Terminal Ready
4
Input
DSR
Data Set Ready
8
Output
TXD
Transmit Data
9
Input
RXD
Receiver Data
5
---
---
Not connect
1
2
3456
789
15
Computer/Keyboard Controller and Camera Connection
Direct Connection
If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below.
Camera
(Mini DIN9)
Camera controller or PC
(DB9)
1. DTR (IN)
1. DCD
2. DSR (IN)
2. RXD
3. TXD (IN)
3. TXD
6. RXD (IN)
4. DTR
7. DTR (OUT)
5. GND
4. DSR (OUT)
6. DSR
8. TXD (OUT)
7. RTS
9. RXD (OUT)
8. CTX
9. RI
Camera controller
or
Mini DIN9 to
DB9 Cable
16
Use the supplied RS232 mini DIN9 to mini DIN8 cable
Camera controller or PC
(DB9)
Camera
(Mini DIN8)
1. DCD
1. DTR (IN)
2. RXD
2. DSR (IN)
3. TXD
3. TXD (IN)
4. DTR
4. GND (IN)
5. GND
5. RXD (IN)
6. DSR
6. GND (IN)
7. RTS
8. CTX
1. DTR (OUT)
9. RI
2. DSR (OUT)
3. TXD (OUT)
4. GND (OUT)
5. RXD (OUT)
6. GND (OUT)
VISCA out (Female)
VISCA in (Female)
Camera controller
RS232 mini DIN9
to mini DIN8 cable**
or
Mini DIN8
to DB9 cable*
17
* Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item.
** RS232 mini DIN9 to mini DIN8 Cable Pin Definition
Mini DIN8 Pin Definition
Connect to AVer camera
Connect to next camera
Connect to camera controller or PC
Mini DIN8 (IN)
Mini DIN8 (OUT)
Mini DIN9
No.
Pin
1
DTR
2
DSR
3
TXD
4
GND
5
RXD
6
GND
7
NC
8
NC
18
Camera Cascade Connection
Direct Connection
If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below for
cascading cameras.
Total can connect up to 7 cameras.
Camera 1
(Mini DIN9)
Camera 2
(Mini DIN9)
1. DTR (IN)
1. DTR (IN)
2. DSR (IN)
2. DSR (IN)
3. TXD (IN)
3. TXD (IN)
6. RXD (IN)
6. RXD (IN)
7. DTR (OUT)
7. DTR (OUT)
4. DSR (OUT)
4. DSR (OUT)
8. TXD (OUT)
8. TXD (OUT)
9. RXD (OUT)
9. RXD (OUT)
SHIELD
SHIELD
19
Use the RS232 mini DIN9 to mini DIN8 cable
Total can connect up to 7 cameras.
To facilitate the camera cascade, users can use AVer RS232 adapter cable.
Connect camera with AVer mini DIN9 to mini DIN8 adapter cable. Connect the mini DIN8 female side
to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to
mini DIN8 adapter cable again to connect to next camera.
Camera 1
(Mini DIN8)
Camera 2
(Mini DIN8)
1. DTR (IN)
1. DTR (IN)
2. DSR (IN)
2. DST (IN)
3. TXD (IN)
3. TXD (IN)
4. GND (IN)
4. GND (IN)
5. RXD (IN)
5. RXD (IN)
6. GND (IN)
6. GND (IN)
1. DTR (OUT)
1. DTR (OUT)
2. DSR (OUT)
2. DST (OUT)
3. TXD (OUT)
3. TXD (OUT)
4. GND (OUT)
4. GND (OUT)
5. RXD (OUT)
5. RXD (OUT)
6. GND (OUT)
6. GND (OUT)
20
Wall Mount Installation
1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to
mount the camera.
2. Use the screws (not included) to secure the L-mount bracket on the wall.
Screw
For Cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor
For Wooden wall: M4 x20mm self-tapping screws (x4)
P/N: 303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø5.50[Ø0.22]
A
21
3. Then, assemble the L-mount brackets + with screws (included in package).
Screw size: M4 x8mm (x2)
4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of
L-mount brackets on the wall.
Screw
For Cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor
For Wooden wall: M4 x20mm self-tapping screws (x2)
A
B
22
5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding
connection ports.
6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket.
Screw: 1/4”-20 L=7.5mm (x2)
23
Ceiling Mount Installation (Optional)
You can use the optional ceiling mount accessories to mount the camera to the ceiling.
Package Content
Mount bracket x 1
Camera bracket x 1
Back cover x 1
Screw (M4*8) x 8
Washer x 8
Dimension
Unit=mm
24
To mount the camera to the ceiling:
1. Drill the hole on the ceiling. Use screw to secure the mount
bracket on the ceiling.
Screw: 4 M6 x 50mm (Not included in package)
2. Use the supplied screws with washers to secure the
camera bracket to the mount bracket.
Screw: 4 M8 x 4 + 4 Washer
3. Connect all cables on the camera and pass all cables out
through the hole on the mount bracket. Then, secure the
camera on the camera bracket.
Screw: 2 UNC-1/4"-20 (Not included in package)
4. Organize all cables to go out from top or bottom of mount
bracket.
5. Then, secure the back cover with screws and washer.
Screw: 4 M8 x 4 + 4 Washer
6. Completed.
25
To mount the camera to the calcium silicate ceiling:
1. Please purchase support bracket for supporting
camera mount bracket on calcium silicate ceiling.
Then, secure the support bracket on the light steel
frame structure.
2. Drill the hole on the calcium silicate ceiling. Open a
hole on the calcium silicate ceiling to allow camera
cables to pass through.
3. Then, secure the mount bracket, calcium silicate
ceiling and support bracket together.
Screw: 4 Wingnut + 4 M6x50mm (Not included in
package)
4. Use the supplied screws with washers to secure the
camera bracket to the mount bracket.
Screw: 4 M8 x 4 + 4 Washer
5. Connects all cables on the camera and pass all
cables through the hole on the mount bracket.
Organize all cables to pass through the hole on the
ceiling. Also, the cable can go out from top or bottom
of mount bracket.
6. Then, secure the camera on the camera bracket.
Screw: 2 UNC-1/4"-20 (Not included in package)
26
7. Next, secure the back cover with screws and washer.
Screw: 4 M8 x 4 + 4 Washer
8. Completed.
27
Secure the Cables
The USB and RS232 cables have a screw on the cable for securing cable on the camera.
Install the cable first and tighten the screw to secure the cable.
[Note] Make sure the cable is well connected to the connector on the camera before securing the
cable.
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Operating the Camera
Make a Video Call
1. Make sure all devices (CAM550, laptop/PC, TV/monitor) are well connected and powered on.
2. Run your video application (
Zoom, Microsoft
®
Teams, Skype for Business, Skype, Google Meet,
Intel
®
Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting
®
, TrueConf,
Adobe Connect, Cisco WebEx
®
, Fuze, GoToMeeting™, Microsoft
®
Lync™, Vidyo, vMix, WebRTC,
Wirecast, XSplit,
etc.) on your PC or laptop.
3. Set the CAM550 camera as the primary camera for your video application (refer to your video
application user guide). You can now make your call.
[Note] The CAM550 is a plug-and-play conference camera. The system requires no special drivers,
but we do recommend installing the PTZApp 2 for a better user experience. For information on how to
install and use the PTZApp 2, refer to the PTZApp 2 section in this user manual.
Make a Connection through the Browser
CAM550 has an Ethernet port for IP streaming and allows administrators to remotely control and set
up the camera via an internet access. Moreover, CAM550 also supports RTSP and RTMP functions.
For more details, please contact our technical support.
1. Make sure the CAM550 has an internet access connection.
2. Launch PTZApp 2* ( ) and connect CAM550 to PC with USB cable. The camera default IP
address is 192.168.1.168.
[Note] The browser supports:
Chrome: version 76.x or above Firefox: version 69 or above IE: Doesn’t support
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3. Click pencil icon ( ) to edit IP address**.
4. Click weblink icon ( ) to launch Chrome page. Please enter the password (default password is
aver4321). User will be asked to set a new account and password. (Please enter PTZApp 2 to
reset password back to default while password is forgotten.)
5. After editing IP address, user can access web settings of the camera with only Ethernet cable
connection. Unplug the USB cable.
6. The main web screen is displayed as below.
* For information on how to install and use the PTZApp 2, refer to the PTZApp 2 section in this user
manual.
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** To support IP address changes in groups, user can download AVer IP Finder app.
1. Download the IP Finder from
https://www.aver.com/download-center (Global & European
Headquarters) or https://www.averusa.com/business/support/ (USA).
2. Run the IP Finder.
3. Click “Search”, and all available devices will be listed on the screen.
4. Select a camera from the list. The corresponding fields of IP address will display.
5. To change the IP address of camera, user can select “DHCP” or “Static IP”.
The DHCP should get the IP address from local dynamic IP sever. The static IP, user can enter the
specific IP address. Click “Apply” to apply the setting to the camera. The password is required
(default password is aver4321).
6. Click “Search” button to re-scan the camera.
7. Double-click on the IP address of camera from the list can connect to camera through the browser.
8. Enter the default password (aver4321) to login to Web setup screen.
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Web Settings
CAM550 supports Ethernet connection; users can enter the IP address into the web browser to
connect to the camera for detail settings.
First Time Login
To find the IP address of the camera, please refer to “Make a connection through the Browser”
section.
1. Open the browser on your laptop/PC and enter the IP address of the camera.
2. Enter the password at login screen. The default password is “aver4321”.
3. The main web screen is displayed.
32
Live Screen Operation
User can control the camera direction, zoom in/out, and preset selection.
[Notes]
The system will force the previous login to log out, when there is a second login.
If the web page is idle without any request for more than 4 hours, user will be logged out.
The resolution of live screen is 1280x720 / 5fps.
Functions list
Preset selection
Preset position
name column
Live screen
Preset setups, directional buttons,
manual SmartFrame button, and
zoom in/out
Logout the
web interface
One shot focus
33
Set Up the Preset
User can set 10 preset positions.
1. In live screen, use
▲
,
▼
,
,
and zoom in/out buttons to adjust the camera screen view to
desired position.
2. Select “Set” button and click on the preset number to save the preset. The system will capture
the preset screen view and display in preset number frame.
3. Select icon to edit name of preset frame. Click other Web interface to save the name
edited.
4. To set another preset, repeat the above steps.
Enter name of
preset positon
34
5. After setting up the preset positions, you can start performing the function. Select the “Load”
button and then click on the preset numbers, the live screen will move to the preset screen view.
35
Camera Settings
The video icon is to turn on camera live view while adjusting any settings.
Click the icon to hide
people count and the time
interval of enabling the live
streaming of the camera.
Click X button to turn off live
Click the icon to show/hide
people count number &
stream interval.
IP icon shows
the IP address
of the camera.
Main and AI Lens
Live screen preview
36
Tracking Mode
Select Setting > Camera > Tracking Mode > Off, Manual Frame, Auto Frame, or Preset Framing.
Off: Tracking mode is disabled.
Manual Frame: User one-click SmartFrame button and camera will adjust view angle to fit all
participants in screen.
[Note] While in Auto Framing mode, or doing one-click manual frame, an icon message
( be
shown when using HDMI out) will display on the upper left screen to indicate that the framing
action is triggered. The icon will appear 2~3 sec on the screen. Once the framing process is done,
it will disappear. If you don’t want to see the icon display, please go to PTZApp 2, find “On Screen
Menu” function and select “Off”.
Auto Frame: AI lens (secondary lens) is with 95 degree panoramic view of the room to keep
detecting all participants or new participants and trigger PTZ lens to dynamically frame all
participants.
*The default framing speed is “Middle” speed. “High” speed is more suitable for one person
tracking.
Please note that the angle of AI lens is larger than PTZ camera. If people at two sides of meeting
room sit within AI lens view but out of PTZ lens’ widest angle, they won’t be framed and appear in
the view of PTZ lens successfully. When this situation happens, please come closer to make sure
people at two sides can be within PTZ camera’s viewing angle.
[Note] If camera cannot find people while zooming out to wide, it will go Preset 0.
Preset Framing: This is designed for requiring a specific zooming area with preferred image
proportion. Set up preset points in advance. (Only for Preset points 1~9 and Preset 0 is for
home position. The preset points must be within the AI lens angle of view.) Make sure the
preset areas are within AI lens’ view. When any of people enter a preset area, the PTZ camera
Lens 2: Panoramic view of the whole room
Lens 1: Showing the view after framing all people
37
will immediately shoot the preset zones instead of focusing and zooming into presenter. PTZ
Camera tracks and frames all the participants if none of them touch any preset area. To keep
the screen stable, whenever there is a person in the area, the camera won’t move any more
until no one shows up. However, the camera can detect the direction where the last person
goes. If the person goes to the next preset area with overlap section, the camera will directly
move to the next preset area. Thus, to ensure smooth transition, please set up zones with
overlapping presets.
If the preset zones do not overlap and when the last person leave the preset area, camera will
zoom out to wide to find people and frame them again.
If more than 2 presets areas are touched by 2 persons, camera will go to preset 1. The priority is
preset 1>preset2> preset 3….>preset 9
Separate preset area setting
Overlap preset area setting
[Note] CAM550 frames people in masks or any facial profile up to 7~10 meters away!
Overlap beginning & end of each zone
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Framing Speed
Select Setting > Camera > Framing Speed > Slow Speed, Middle Speed, or High Speed(default).
When in auto framing or preset framing mode, camera will automatically frame people if they stand still
without moving for 1~5 seconds.
Slow Speed: camera starts to frame people if they don’t move for 5 seconds.
Middle Speed: camera starts to frame people if they don’t move for 3 seconds.
High Speed: camera starts to frame people if they don’t move for 1 second.
[Note] The default framing speed is “Middle” speed. “High” speed is more suitable for one person
tracking.
Framing Size
Select Setting > Camera > Framing Size > Tight(default), Medium, or Wide.
Tight: It provides a close-up view of meeting participants.
Medium: It provides a medium view of meeting participants.
Wide: It provides a wide view of meeting participants.
39
Gesture Control
Enable gesture control allows user to use hand to control camera for turning on/off tracking function,
zooming in/out. Click “?” icon to show gesture control list on screen.
[Note] The effective distance is up to 5-meter away from the camera.
Turn on gesture control function first. When any of the following gestures are showing in
front of the camera, it will activate gesture control function. Keep showing the gesture for
2~3 seconds to trigger the camera to act. The following are the corresponding function
names and gesture figures.
Gesture Control
Description
Tracking On/Tracking Off
or
You have to be in the view of PTZ lens.
Raise the palm of your hand to face the camera
and place it on the side of your face (not over the
head) for 2~3 seconds to activate or disable
tracking function. Your hand has to be at least
10cm away from your face.
Turn off tracking function before doing zoom in/out
function.
Zoom In
You have to be within the view of AI lens.
Raise your hand over your head for 2~ 3 second to
zoom in camera. If there are more than one people
raising the hand, the camera will follow the 1st one
until he puts down the hand.
40
Turn off tracking function before doing zoom in/out
function.
Zoom Out
or
You have to be in the view of PTZ lens.
Place a fist with palm facing the camera on the
side of the face for 2~3 seconds to activate the
zoom out. Your hand has to be at least 10cm away
from your face.
Turn off tracking function before doing zoom in/out
function.
Auto Focus
Set auto focus mode.
First select Setting > Camera > Camera Focus > Auto.
Select Setting > Camera > Auto Focus > PTZ or Continuous.
PTZ: Click the button (such as pan, tilt, or zoom in/out) to adjust focus once.
Continuous: The camera will adjust the focus when the objects have moved.
Camera Focus
Set auto/manual focus mode.
Select Setting > Camera > Camera Focus > Auto or Manual.
Auto: Camera adjusts focus automatically.
Manual: You can adjust the camera focus by moving the control bar below.
Home Position
Every time when powering on the camera, it will turn to this position.
Select Setting > Camera > Home Position > Last Operation Position, Factory Center Position, or
Preset 0.
41
Sleep Position
When the camera idles for certain period, it will enter sleep mode and go to the sleep position. Please
set up sleep timer to enable sleep mode.
Select Setting > Camera > Sleep Position > Factory Downside Position or Preset 9.
Sleep Timer
Set the camera idle time to enter sleep mode. When entering sleep mode, the camera will turn to sleep
position.
Select Setting > Camera > Sleep Timer > Off, 10 sec, 5 min, 10 min, or 20 min.
Please notice that whenever there is USB streaming or RTSP/RTMP streaming, the camera won’t
enter sleep mode.
On Screen Menu
Enable/disable on screen display status information. For instance, when it is at auto frame mode, it will
appear “ ” on the upper left side of the screen. If you don’t want to see the icon, please select Off.
Select Setting > Camera > On Screen Menu > Off, On, or Load Preset Off.
Camera Binding
With multiple cameras connection, users can set each camera to buttons 1 to 3 on the remote control.
Select Setting > Camera > Camera Binding > Camera1, Camera2, or Camera3.
[Note] When camera binding is off, press camera 1, 2, or 3 button on the remote control can control all
the AVer USB camera nearby you.
42
Save Preset
Enable/disable “save preset” function. When applicable, IT personnel can limit end-user access to
change preset points by locking “save preset” function and switching this function off.
When off, user can’t save preset points via IR remote, Hot key, VISCA, and webpage.
Select Setting > Camera > Save Preset > Off or On.
HDMI Screen Layout
To set HDMI output type – Lens 1, Lens 2, PIP 1, PIP 2, or PIP 3.
When select PIP 1, 2, or 3 layout, user can click to switch lens 1 and 2 display position.
43
Image Settings
Frequency
Select the frequency of the camera.
Select Setting > Image > Frequency > 50 HZ or 60 HZ.
Main Lens 1/AI Lens 2
Select Main Lens 1 or AI Lens 2 to setup lens’ parameters – White Balance, Noise Reduction,
Brightness, Sharpness, and Saturation. Those settings only apply for selecting lens.
White Balance
Select the white balance setting for various light conditions or color temperature.
Select Setting > Image > White Balance > Auto or Manual.
Noise Reduction
To reduce the noise from the signal.
Select Setting > Image > Noise Reduction > Off, Low, Middle, or High.
44
Brightness
Adjust the value of brightness.
Select Setting > Image > Brightness > 1 ~ 9.
Sharpness
Adjust the value of sharpness.
Select Setting > Image > Sharpness > Off, Low, Middle, or High.
Saturation
Adjust the value of saturation.
Select Setting > Image > Saturation > 1 ~ 9.
Low Light Compensation
Select Setting > Image > Low Light Compensation > Off or On.
Please notice that the frame rate will drop to 10~15 fps.
Allow Remote Access
Select Setting > Image > Allow Remote Access > Off or On.
[Note] Only available on PTZApp2
Low resolution under 720p
Select Setting > Image > Low resolution under 720p > Disable or Enable.
45
Enlarge Total Zoom Up To 24x
Enable/Disable enlarge zoom up to 24x. The default is 18x.
RS232 Settings
When CAM550 connects with PTZ camera controller through the RS232 port, please setup ADDR,
Baud Rate, Protocol, and Visca Over IP settings.
Select Setting > RS232.
46
Video Format Settings
H.264 Profile
While in live broadcasting, user can choose preferable profile to get best streaming quality.
Select Video Format > H.264 Profile > Baseline Profile or High Profile.
IP Stream Resolution only
Set up the resolution for IP stream. Not supported for USB video stream.
Select Video Format > IP Stream Resolution only > 4K, 1080P, 720P, 480P, or 360P.
Please notice that if USB streaming (VC software side) is already in use at 1080p/30fps, the IP
streaming resolution (RTSP) will be limited to 720p/30fps.
[Note]
When choosing 4K, HDMI output will be disabled.
When either USB or HDMI streaming is on, to optimize the bandwidth, the frame rate or resolution
will be automatically adjusted by system.
47
Frame Rate
Set up the frame rate value.
Select Video Format > Frame Rate > 60 FPS, 30 FPS or 15 FPS.
Bit Rate
Set up the bit rate value.
Select Video Format > Bit Rate > Auto, 512 Kbps, 1 Mbps, 2 Mbps, 4 Mbps, 8 Mbps, 16 Mbps, or
32 Mbps.
For Facebook live broadcasting, it’s suggested to choose less than 4Mbps to ensure smooth
streaming.
RTSP
To use RTSP player connecting to the camera, please enter the RTSP URL which displays on the web
in your application such as VLC, PotPlayer, or Quick Time.
Select On/Off to enable/disable password requirement while opening RTSP.
[Note] Account is “admin”
Set RTSP Access Password
1. Select Video Format > RTSP > Set RTSP Access Password.
2. Enter the new password.
3. Select Change to save the new password.
48
RTMP
Set up for uploading the camera’s live view to the broadcasting platform (e.g. YouTube).
Select Video Format > RTMP.
1. Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server
URL and Stream Key fields.
2. Select Start to begin uploading the live video of the camera to the broadcasting platform.
3. Select Stop to stop uploading the video.
49
Network Settings
DHCP
Enable DHCP function.
Select Network > DHCP. A message is shown and clicks Continue to confirm.
Static IP
Assign a fixed IP address to the camera.
1. Select Network > Static.
2. Click pencil icon and enter the IP Address, Gateway, NetMask, and DNS in the corresponding
fields.
3. Select Confirm to complete the setting.
50
51
System Settings
Language
Select the language of the system.
Select System > Language > English, Traditional Chinese, or Japanese.
Firmware Update
Update the camera’s firmware.
Select System > FW Update > Auto Update or Manual Update.
Auto Update: The system will check firmware version from AVer server and request to update.
Manual Update: To update the firmware from specific location.
After updating, the camera will reboot and the connection will be lost. Please wait for few minutes and
always keep the power cable connected. If unplugging the power during this process, it will cause
damage of the device.
52
Factory Default
Reset the camera back to factory default setting.
1. Select System > Factory Default > Reset.
2. User can choose to keep current IP address/Web access password or back to default.
3. Select Continue to reset back to factory default.
[Note] When factory default is activated, the password of Webpage login will not be set to default. For
security concerns, to reset password of webpage access, please download PTZApp 2 to reset it.
Camera Reboot
Restart the camera manually.
1. Select System > Camera Reboot > Reboot.
2. Select Continue to reboot the camera.
53
Change Password
Change the web login password. The default password is “aver4321”.
1. Select System > Change Password > Change WEB Access Password.
2. Enter the old account and password. Select Continue.
3. Enter the new account and password. Select Continue to save the new setting.
4. If users forget the password and want to revert back to the default password, please use PTZApp
2 to reset it.
Trouble Shooting
Output log to save in local PC.
1. Select System > Trouble Shooting > Start.
2. Select Output.
[Note] Only available on PTZApp2
54
SSL Certificate
Import the SSL certificate from specific location.
1. Select System > SSL Certificate > Import.
2. Select the type by clicking “+”.
3. Direct the file location.
4. Select Import.
[Note] If you want to disable SSL certificate function, please use PTZApp 2 to switch off this function.
Date Format
Select the date format.
Select System > Date Format > yyyy-mm-dd, mm-dd-yyyy, or dd-mm-yyyy.
Time Format
Set up the time format.
Select System > Time Format > 24-Hour or 12-Hour.
55
Time Correction Mode
Adjust time automatically or manually.
Select System > Time Correction Mode > Auto or Manual.
Auto: The system time will be set by NTP server on the network. Click the pencil icon of NTP
Server and enter the URL of NTP server. Select the Time Zone. Select NTP Update to save
setting. Select Confirm to start auto time adjustment.
[Note] Our default NTP server is located in the USA. If this does not work in your country,
please manually key in the desired NTP server.
Manual: User can set up time manually. Click the pencil icon and enter the Year, Month, Day,
Hour, and Minute. Select Confirm to save the settings.
56
Information
Display the information of Model Name, Firmware Version, Serial Number, IP Address, and MAC
Address.
Select System > Information.
57
PTZApp 2
In PTZApp 2, user can change the IP address setting of CAM550, configure the parameters of the
camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the
camera.
Install PTZApp 2
Please go to https://www.aver.com/download-center (Global & European Headquarters) or
https://www.averusa.com/business/support/ (USA) to download the PTZApp 2. After downloading,
double-click on the file and follow the on-screen instructions to complete the installation.
After installing the PTZApp 2, double-click on the PTZApp 2 icon to run the application.
Use PTZApp 2 with USB Devices
1. Run your video application and make a video call.
2. During your video call, you can use the PTZApp 2 to pan, tilt and zoom the camera in/out and
enable/disable the true WDR, brightness, and sharpness feature.
3. Launch PTZApp 2 ( ) and it will open in Chrome browser automatically.
58
4. Choose “USB device” and connect CAM550 to PC/laptop with USB cable. When the camera is
detected, the product card will show up.
5. Set up IP address. The camera default IP address is 192.168.1.168. Click pencil icon ( ) to
edit IP address.
6. Click the setting icon to change Language, Hotkey Control, and PTZApp 2 Version.
59
Language: Select desired language and click the check icon to confirm the selection.
Hotkey Control: User can control the camera by using keyboard. This is a general list for all AVer
USB Cameras. Backlight control equals to WDR function in CAM550.
PTZApp Update: Get current PTZApp 2’s version number and do auto update here.
60
7. Information: Click the drop-down triangle icon to review the information of camera. To minimize
the information, click the triangle or the bottom area of the information icon.
8. Camera: Click the camera icon to view the camera live view. IP address is displayed as well.
Click the X icon to close the camera live view. If the live video did not appear, please check the
camera and the laptop/PC connection to make sure all are correct and well connected.
The resolution of this small live view is 640x480 resolutions.
61
Full Screen: PTZApp 2 can switch to full screen mode. Click “ ” icon and video screen
will switch to full screen mode. In full screen mode, user can use direction panel to control camera
direction. Click “ ” icon to go back to normal screen view.
The resolution of full screen mode is 1080p/ 30fps.
62
People Count and Stream Interval: Click the icon to show people count number and
stream interval. Click the or icon to hide the stream interval.
Control Panel: To control the camera direction, zoom in and out during your video call.
63
9. Setting: Click “Setting” button to set up parameters of the camera and speakerphone. Click
arrow icon to leave the Setting page.
PTZ Control: Use control panel to set up preset positions. Since most of operations are the
same as web page, refer to
Set Up the Preset section (pages 33) for detailed setup.
Setting: To set up parameters of the camera. Since most of operations are the same as web
page, refer to
Camera Settings , Image Settings, and RS232 Settings section (pages 34~48)
for detailed setup.
[Note] To set up RS232 parameters, please select “Off” for SSL Function on IP Web Page
setting.
System: To set up system. Since most of operations are the same as web page, refer to
System Settings section (page 51) for detailed setup.
64
10. PTZApp 2 Quit & Restore: To quit the application, right-click the icon on the system tray and
select “Quit”. If you can’t launch PTZApp 2 right after installation, please right –click the icon and
choose “Restore”.
65
Use PTZApp 2 with a Virtual Stream
With this function, you can have a virtual meeting with only Ethernet connection and get rid of USB
cable connection. Make sure the camera is connected with Ethernet and under the same subnetwork
as the meeting room PC (e.g. NUC).
[Note]
While installing PTZApp2, if you refuse to install IP virtual streaming, Keystone Correction and Smart
Gallery plug-in on your Windows PC (as photo below), you will not use Virtual Streaming function. If
you would like to enable this function, please reinstall PTZApp2.
1. Launch PTZApp 2 ( ) on a PC and click Virtual Stream.
2. When the camera card appears, click Start to enable the Virtual Stream function.
66
3. Virtual Stream technology uses an RTSP stream. If you set a password for RTSP, you will be
asked to provide that password while enabling this function.
4. Launch VC software (e.g. Zoom, Teams, Skype) and choose AVer USB VCam as the video
source to start collaborating.
5. While using the Virtual Stream function, you cannot change any camera settings. To pan/tilt or
zoom in/out the camera, use a remote control or VISCA control.
6. Click Stop and Home to stop using this function.
[Notes]
1. This technology only transmits video, not audio sources.
2. Video latency may vary depending on CPU power (i5 or higher is recommended).
67
EZLive
Please go to http://www.aver.com/download-center to download the AVer EZLive software. After
downloading, double-click on the file and follow the on-screen instructions to complete the installation.
Use AVer EZLive
During a video call, EZLive can help user to do:
(1) Camera ePTZ
(2) Volume control for the speaker connected
(3) Capture camera’s still images
(4) Record video
(5) Live stream to Youtube, Livehouse.in, USTREAM…etc.
(6) Camera Zoom in/out
(7) Capture PC screen shot
(8) Record PC screen video
(9) Set up livestream
(10) Open file management to retrieve photos and video files
(11) Livestream setting
(12) Drawing tool
(3)
(2)
(4) (5)
(7) (8) (9)
(10)
(11)
(12)
(6)
(1)
