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Problems
93
ENGLISH
10 Problems
If the actions listed below fail to rectify the problems or other problems not
listed here occur, contact our hotline (local rate).
Germany: +49 (0)571/ 861 900
Problem Cause Action
Coee only emerges
from the outlet in
drips.
Grinding neness
too ne.
Set a coarser grinding neness (see
chapter 8.8 on page84).
Appliance soiled. Clean the brewing unit (see chap-
ter 9.3 on page86).
Run the cleaning programme (see
chapter 9.6 on page89).
Appliance calcied. Descale the appliance (see chap-
ter 9.7 on page90).
Coee does not ow. Water tank not lled
or inserted incor-
rectly.
Fill the water tank and ensure it is
positioned correctly (see chap-
ter 4.6 on page67).
Brewing unit
clogged.
Clean the brewing unit (see chap-
ter 9.3 on page86).
Fill beans appears on
the display although
the bean container
is lled.
Beans do not drop
into the grinder.
Tap lightly on the bean container.
Clean the bean container.
Coee beans too oily. Use dierent
coee beans.
Loud grinder noise. Foreign object in the
grinder.
Contact the hotline.
Brewing unit cannot
be inserted after
removing.
Brewing unit is not
locked correctly.
Check whether the handle for the
brewing unit locking mechanism is
correctly engaged (see chapter 9.3
on page86).
Drive is not in the
correct position.
Press and hold the "My Coee" but-
ton. Also press the ON/OFF button.
The appliance initialises. Release
the buttons again.
System error appears
on the display.
Software problem Switch the appliance o and
on again (see chapter 4.1 on
page61).
Contact the hotline.
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