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41
PROBLEM SOLVING
Problem Potential reason Potential solution
Condensation
or excess
water
1. Food that is being
cooked
By the very nature of how a microwave works, it ‘excites’
the water molecules in the food it is heating, causing
them to move about and generate heat from within the
food. Often when the food heats up it reaches the point
where steam is released. Dependent on the food type
being heated (and its water content level), the length of
time being heated for – and so the amount of steam
generated – it is inevitable that some of the steam will
condense and form back into water droplets within the
microwave cavity. This can usually be found on the inner
walls or most commonly on the back of the glass door. If
not cleaned up, these droplets can start to form small
‘pools’ of water.
2. Cooling vents covered
Cooling vents allow the heat and steam to escape from
the microwave. These cannot be covered as it can cause
excessive water to settle inside the microwave or the
microwave to overheat.
The installation instructions in the instruction manual
must be followed or the warranty will be void.
Paint damage/
peeling
Maintenance
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for
a refund or replacement.
Light not
working
Bulb not working
Due to the construction of microwaves and certain
'dangerous' components inside,
t
he light bulb can only be
changed by a qualified service engineer.
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for
a refund or replacement
Over heating
Cooling vents covered
Cooling vents allow the heat and steam to escape from
the microwave. These cannot be covered as it can cause
excessive water to settle inside the microwave or the
microwave to overheat.
The installation instructions in the manual must be
followed or the warranty will be void.
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