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ninjakitchen.com
ninjakitchen.com
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug
unit before troubleshooting.
Unit moves on counter while processing.
• Make sure the countertop and the feet of the unit are clean and dry.
Frozen treat is liquid, not solid, after processing.
• If a base is soft after processing, put the CREAMi® Deluxe Pint back in the freezer for several hours or
until desired consistency is reached.
• For best results, freeze base for at least 24 hours and process immediately after removing from the
freezer. If the processed base is still not firm, try setting your freezer to a colder temperature. The unit
is designed to process bases between 9°F and -7°F.
• The proportion of fat or sugar may be too high in your recipe. Consult the inspiration guide and use
the included recipes as a guide for best results.
Frozen treat looks crumbly or powdery after processing.
• When bases are frozen in very cold freezers, they may come out crumbly. After running a One-Touch
Program, use the RE-SPIN program to make your frozen treat smoother and creamier.
• The proportion of fat or sugar may be too low in your recipe. Consult the inspiration guide and use
the included recipes as a guide for best results.
One-Touch Programs will not illuminate.
• Ensure the unit is plugged into a working outlet before installing the outer bowl. Then press the power
button to select a program.
• Make sure the unit is fully assembled for use. If the unit is powered on and the outer bowl is not
installed correctly, the install light will flash. If the paddle is not installed correctly, the install light will
illuminate. All One-Touch Programs will be available, when the unit is fully assembled and a processing
mode has been selected.
• The unit does not allow you to run programs back to back. Between programs, lower the bowl and
check the results before raising the bowl and running another program.
Install light is flashing.
• The outer bowl is not installed or is not installed correctly. Re-install the paddle into the outer bowl lid and
the lid onto the outer bowl, then re-install the outer bowl onto the motor base until it clicks into place.
Install light is steadily illuminated.
• The outer bowl is correctly installed, but the paddle is missing or has been incorrectly installed. Lower
the platform by pressing and holding the bowl release button on the left of the motor base while
twisting the outer bowl handle toward the center. Be sure the paddle is installed in the lid.
The display shows E1 or E2 and the program lights are flashing.
• The motor has overloaded and needs to be reset. Unplug the unit, remove the bowl, and allow the
motor base to cool for approximately 15 minutes before running again.
• Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.
• The ingredients you are trying to process might be too dense. Make sure you are using ingredients
with sugar or fat. Follow the recipes in the inspiration guide for best results.
• Your freezer might be very cold. The unit is designed to process bases between 9°F and -7°F. Change
the setting of your freezer, move the Deluxe Pint to the front of your freezer, or leave the Deluxe Pint
out on the counter for a few minutes before processing.
• DO NOT process a solid block of ice, ice cubes, or hard, loose ingredients.
The display shows E3 and the program lights are flashing.
• There was an error and the program did not successfully complete. First, unplug the unit. Check that
the paddle is installed properly, then plug the unit back in and try running the program again.
Deluxe Pint froze at an angle in the freezer.
• For best results, do not process a Deluxe Pint that has been frozen at an angle or scooped out
of and then refrozen unevenly.
• Always smooth-out the surface of your ice cream before re-freezing. If the Deluxe Pint is frozen
unevenly, put the Deluxe Pint in the fridge to allow the ingredients to melt. Then whisk to make sure
the ingredients are combined. Refreeze, making sure to place the Deluxe Pint on a level surface in
your freezer.
Outer bowl will not release from motor base after processing.
• Wait approximately 2 minutes, then try to remove the outer bowl again. Hold the release button on
the left side of the motor base and twist bowl handle clockwise to remove. This may take some force.
• To prevent the outer bowl from getting stuck on the motor base, make sure the cavity on top of the
paddle is fully dry before processing. Also, when processing dierent bases consecutively, make sure to
rinse and dry the paddle after processing each base. With some recipes, water may freeze between the
paddle and motor base causing them to stick together; drying the paddle between runs will prevent this.
Inside of CREAMi Deluxe Pint is scratched.
• Light scratching of the Deluxe Pint is normal after regular use. To keep the Deluxe Pint from
scratching, prep ingredients in a separate bowl and avoid aggressive use of metal utensils in the
Deluxe Pint. Clean with soft, non-abrasive cloths.
CLEANING
Hand-Washing
Wash containers, lids, and paddle in warm, soapy water. Use a dishwashing utensil with a handle to
clean the paddle. Thoroughly rinse and air-dry all parts.
Dishwasher
Containers, lids, and paddle are top-rack dishwasher safe. Ensure the paddle, Deluxe Pint, outer bowl,
and lids are all separated before placing them in the dishwasher.
Outer Bowl Lid
Remove paddle before cleaning the outer bowl lid as ingredients may be stuck under the paddle. Then run
warm water through the paddle release lever and out the drain holes on either side. Position the lid with
the lever side down to fully drain the lid.
Remove the dark grey rubber lip seal wrapped around the middle of the underside of the outer bowl lid.
Then hand wash the lid and seal with warm, soapy water or place in the dishwasher.
Motor Base
Unplug the motor base before cleaning. Wipe motor base with a clean, damp
cloth. Do not use abrasive cloths, pads, or brushes to clean the base.
Using a damp cloth, wipe the spindle below the control panel after each use.
NOTE: Before cleaning, ensure to remove the Deluxe Creamerizer™ Paddle from the outer bowl lid
by rinsing the lid and then pressing the paddle latch.
CARE & MAINTENANCE
If liquid is trapped between the motor base and the platform, raise the platform
to clean. Place the outer bowl onto the motor base with the handle centered
below the control panel. Twist the handle to the right to raise the platform. Then
use a damp cloth to clean the area between the base and the raised platform.
STORING
For cord storage, wrap the cord with the hook-and-loop fastener near the back of the motor base.
DO NOT wrap the cord around the bottom of the base for storage.
Do store any remaining attachments alongside the unit or in a cabinet where they will not be damaged or
create a hazard.
RESETTING THE MOTOR
This unit features a unique safety system that prevents damage to the motor and drive system should
you inadvertently overload it. If the unit is overloaded, the motor will be temporarily disabled. Should this
occur, follow the reset procedure below.
1 Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately 15 minutes.
3 Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.
IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of
appliance overload.
NOTE: DO NOT process a solid block of ice or ice cubes. DO NOT make a smoothie or process hard,
loose ingredients. Fruit must be crushed to release its juice or combined with other ingredients and
frozen before processing.
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