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Can send but not receive faxes using analog fax
Action Yes No
Step 1
Make sure that the paper source is not empty.
Can you receive faxes?
The problem is
solved.
Go to step 2.
Step 2
Check the ring count delay settings.
From the control panel, navigate to:
Settings >
> Fax > > Fax Setup > > Fax Receive
Settings >
> Rings to Answer >
Can you receive faxes?
The problem is
solved.
Go to step 3.
Step 3
If the printer is printing blank pages, then see
“Blank or white
pages” on page 156.
Can you receive faxes?
The problem is
solved.
Contact
customer
support.
Poor fax print quality
Action Yes No
Step 1
Enhance the print quality.
a Open a web browser, and then type the printer IP address in
the address field.
Notes:
• View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it
to load the web page correctly.
b Click Settings > Print > Quality.
c Adjust the settings.
d Apply the changes.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Troubleshooting 196
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