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If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset
the supply usage counter.
1 From the control panel, navigate to:
Settings >
> Device > > Maintenance > > Config Menu > > Supply Usage And
Counters >
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the paper type is set to Envelope.
From the control panel, navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type
b Send the print job.
Does the envelope seal when printing?
Contact customer
support.
The problem is
solved.
Troubleshooting 188
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