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12 13
TROUBLE SHOOTING
This appliance must be installed by an authorised person
and in compliance with:
1. AS/NZS 5601.1 Gas Installations Part 1: General
Installations, and AS/NZS 5601.2 Gas Installations
Part 2: LP Gas installations in caravans and boats for
non-propulsive purposes, or the relevant installation
code for gas appliances in your country.
2. The local gas fitting regulations, municipal building
codes, electrical wiring regulations and any other
relevant statutory regulations.
3. The particular instructions as given below.
4. A certificate of compliance MUST be given
to the customer after the application is
successfully installed.
INSTALLATION INSTRUCTIONS
CAUTION
Cooktops are supplied set up for natural gas (NG).
To use on LPG, the injectors must be changed
using the conversion kit supplied. Refer LP
conversion on page 22-23.
Figure 5a – WHG639BD
* to combustible surface (dimension is not relevant
if the adjacent surface is non-combustible).
FAULT POSSIBLE CAUSES REMEDY
Burner will not light even
though the sparker is
working.
• Knob not held down long enough
in ‘High’ or ‘Max’ position for flame
safeguard
to engage
• Repeat lighting procedure and hold knob down for
5 seconds in ‘High’ or ‘Max’ position
(refer page 9)
• Gas supply valve turned off • Turn on gas supply to appliance
• Wrong knob turned • Ensure the knob you are turning corresponds
to the burner you want to light
• Port blockage in ignition area • Ensure that ports in ignition area are clean
and dry
• Ignition spark plugs wet or dirty • Dry or clean ignition spark plugs
No spark is obtained when
control knob
is activated
• Electricity supply is disconnected or
switched off
• Switch on electricity or check fuses
• Ignition spark plugs wet or dirty • Dry or clean ignition spark plugs
Flames uneven or tending
to lift
• Flame ports blocked or wet • Clean or dry flame ports
• Burner incorrectly fitted • Ensure this component is fitted correctly
Flames not staying on when
knob released
• Knob not held down long enough
in ‘High’ or ‘Max’ position for flame
safeguard
to engage
• Repeat lighting procedure and hold knob down for
5 seconds in ‘High’ position
(refer page 9)
• Knob not set between ‘High’ and ‘Low’ • Knob MUST be set between these positions
• Dirt or spillage on flame safeguard sensor • Clean flame safeguard sensor tip
Low heat, slow cooking • Incorrect cooking pot or pan being used • Refer to Figure 4
Benchtop or knobs
overheating
• Incorrect cooking pot or pan used • Check Figure 4 for correct pot or pan to be used
• Pot or pan not located on burner properly • Ensure pot or pan is centrally located
on burner
Cooktop stainless steel
discoloured
• Pot or pan being used is too large • Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER (available
through spare parts)
Outer ring of wok burner
goes out when set to low
• This is not a failure. This is a function of the
dual wok burner to give a very low power
flame option
• Burner is functioning as intended
Elements giving off smoke or
odours when first used
• Protective oils being removed in first
cooking
• Do not worry, this is normal
Red rings, limescale or water
rings, shiny metallic or other
discoloration, scratches/
shadows, bubbles or other
miscellaneous marks or
stains on ceramic glass
cooktop surface
• Cooktop surface has not been cleaned
correctly. Cleaning of the cooktop surface
is not coveredunder warranty. If a service
call is places to clean the cooktop you will
be charged for the visit.
• Use a ceramic glass cleaner such as Cerapol
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if
the problem is one listed below.
gas supply connection location
153min*
560
490
146min*
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