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67TROUBLESHOOTING
ENGLISH
Noises
Wi-Fi
Cannot move
appliance easily.
Appliance must be
accessible for
service.
Cabinets not square or are built in too tightly.
• Contact builder or installer to make appliance accessible.
Carpet interferes with range.
• Provide sufficient space so range can be lifted over carpet.
Anti-tip device engaged.
• Uninstall the anti-tip device to move the range. Reengage the anti-tip device after pulling
the range out for cleaning, service, or any other reason.
Convection fan
stops. (During
Conv.Bake mode)
Convection fan stops during a convection bake cycle. It is done to allow for more even
heating during the cycle.
• This is not a failure of the range and should be considered normal operation.
Fan operation
(During Bake Mode)
This is to ensure even baking results.
• It is normal for the fan to operate periodically throughout a normal bake cycle in the oven.
Problem Possible Cause & Solution
“Crackling” or
“popping” sound
This is the sound of the metal heating and cooling during both the cooking and Self
Clean functions.
• This is normal.
Fan noise A convection fan may automatically turn on and off.
• This is normal.
When lighting just
one burner, clicking
noise is heard from
all the burners.
Electric spark igniters from the burners cause the clicking noise. All the spark igniters
on the cooktop will activate when igniting just one burner.
• This is normal.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
Problem Possible Cause & Solution
en-us_main.book.book Page 67 Thursday, March 2, 2023 10:07 AM
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