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LAUNCH
73
10 FAQ
1. How to save power?
• Please turn off the screen while the tool keeps idle.
• Set a shorter standby time.
• Decrease the brightness of the screen.
• If WLAN connection is not required, please turn it off.
• Disable GPS function if GPS service is not in use.
2. Communication error with vehicle ECU?
Please confirm:
1. Whether diagnostic connector is correctly connected.
2. Whether ignition switch is ON.
3. If all checks are normal, send vehicle year, make, model and VIN number to
us using Feedback feature.
3. Failed to enter into vehicle ECU system?
Please confirm:
1. Whether the vehicle is equipped with this system.
2. Whether the VCI dongle is correctly connected.
3. Whether ignition switch is ON.
4. If all checks are normal, send vehicle year, make, model and VIN number to
us using Feedback feature.
4. What to do if the language of vehicle diagnostic software does not
match the system language?
English is the default system language of the tool. After the system language is
set to the preference language, please go to the update center to download the
vehicle diagnostic software of the corresponding language.
If the downloaded diagnostic software is still displayed in English, it indicates
that the software of the current language is under development.
5. How to retrieve the login password?
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