HW-C400
Imagine the possibilities
Thank you for purchasing this Samsung product.
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FULL MANUAL
ENG - 2
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE.
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
Refer to the table below for an explanation of
symbols which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Class II product : This symbol indicates
that it does not require a safety
connection to electrical earth (ground).
If this symbol is not present on a
product with a power cord, the product
MUST have a reliable connection to
protective earth (ground).
AC voltage : This symbol indicates that
the rated voltage marked with the
symbol is AC voltage.
DC voltage : This symbol indicates that
the rated voltage marked with the
symbol is DC voltage.
Caution, Consult instructions for use :
This symbol instructs the user to
consult the user manual for further
safety related information.
WARNING
not expose this appliance to rain or moisture.
CAUTION
TO PREVENT ELECTRIC SHOCK, MATCH WIDE
BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
This apparatus shall always be connected to a
AC outlet with a protective grounding
connection.
To disconnect the apparatus from the mains,
the plug must be pulled out from the mains
socket, therefore the mains plug shall be
readily operable.
Do not expose this apparatus to dripping or
liquids, such as vases on the apparatus.
To turn this apparatus off completely, you
must pull the power plug out of the wall
socket. Consequently, the power plug must
be easily and readily accessible at all times.
ENG - 3
PRECAUTIONS
1. Ensure that the AC power supply in your
house complies with the power
sticker located on the bottom of your
product. Install your product horizontally, on
a suitable base (furniture), with enough
space around it for ventilation (7~10 cm).
Make sure the ventilation slots are not
or other equipment which may become hot.
This unit is designed for continuous use. To
fully turn off the unit, disconnect the AC plug
from the wall outlet. Unplug the unit if you
intend to leave it unused for a long period of
time.
2. During thunderstorms, disconnect the AC
plug from the wall outlet. Voltage peaks due
to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or
other heat sources. This could lead to
overheating and cause the unit to
malfunction.
4. Protect the product from moisture (i.e.
equipment creating strong magnetic or
the AC wall socket if the unit malfunctions.
Your product is not intended for industrial
use. It is for personal use only. Condensation
may occur if your product has been stored in
cold temperatures. If transporting the unit
during the winter, wait approximately
2 hours until the unit has reached room
temperature before using.
5. The battery used with this product contains
chemicals that are harmful to the
environment. Do not dispose of the battery
in the general household trash. Do not
expose the battery to excess heat, direct
disassemble, or overheat the battery.
CAUTION : Danger of explosion if the battery
is replaced incorrectly. Replace only with the
same or equivalent type.
ENG - 4
CONTENTS
01 Checking the Components 6
02 Product Overview 7
Top Panel of the Soundbar
------------------------- 7
Bottom Panel of the Soundbar
------------------------- 8
03 Using the Remote Control 9
Inserting Batteries before using the Remote Control (AAA batteries X 2)
------------------------- 9
How to Use the Remote Control
-------------------------
9
Using the Hidden Buttons (Buttons with more than one function)
-------------------------
14
-------------------------
14
Adjusting the Soundbar volume with a TV remote control
------------------------- 15
04 Connecting the Soundbar 16
Connecting Electrical Power
-------------------------
16
05 Using a wired connection to the TV 17
Connecting using an Optical Cable
-------------------------
17
06 Using a wireless connection to the TV 18
Connecting via Bluetooth
-------------------------
18
07 Connecting an External Device 20
Connecting using an Optical Cable
-------------------------
20
ENG - 5
08 Connecting a USB Storage Device 21
09 Connecting a Mobile Device 23
Connecting via Bluetooth
-------------------------
23
Connecting a Soundbar to a mobile device via NFC function
-------------------------
26
10 Installing the Wall Mount (Optional) 27
Installation Precautions
-------------------------
27
Wall mount Components
-------------------------
27
11 Software Update 30
Reset
-------------------------
31
12 Troubleshooting 32
13 Licence 33
14 Open Source Licence Notice 34
15 Important Notes About Service 34
16 Specications and Guide 35
-------------------------
35
ENG - 6
01 CHECKING THE COMPONENTS
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Soundbar Main Unit Power Cord (Soundbar) Soundbar Remote Control
/
Batteries
For more information about the power supply and power consumption, refer to the label attached
to the product. (Label: Bottom of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or
Samsung Customer Care.
The appearance of the accessories may differ slightly from the illustrations above.
ENG - 7
02 PRODUCT OVERVIEW
Top Panel of the Soundbar
Top Panel
NFC
LED
indicator
mode or status. The colour of the LED indicator and the number of lights indicate the active
mode as described below.
W
White LED
W
White LED
M
Multicolour LED
W
White LED
W
White LED
The Multicolour LED changes to White, Cyan, Green, Red, Yellow, Orange, Purple and
Blue depending on the mode or status.
Power Turns the power on and off.
Volume Adjusts the volume.
Source
Press the
(Source) button to change the mode. Each time you change the mode,
the LED lights in white and then turns off.
LED
Indicator
White On -> Off White On -> Off White On -> Off
“Digital Audio In” “Bluetooth” “USB”
ENG - 8
NFC Logo
You can activate your Bluetooth connection by placing your phone in the NFC detection
area of the Soundbar.
When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and
change the TV speaker to External Speaker.
Bottom Panel of the Soundbar
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
DIGITAL
AUDIO IN
(OPTICAL)
HDMI
(ARC)
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
POWER
POWER
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
USB (5V 0.5A)
Do not connect this unit or other components to an AC outlet until all connections between
components are complete.
ENG - 9
03 USING THE REMOTE CONTROL
Inserting Batteries before using the Remote Control (AAA batteries X 2)
Slide the back cover in the direction of the arrow
until it is completely removed.
Insert 2 AAA batteries (1.5V) so that their
orientation is correct. Slide the back cover back into
position.
How to Use the Remote Control
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Power
Turns the Soundbar on and off.
LED
Indicator
Cyan Blinks X1
On
Off
Red Blinks X3
Auto Power Down Function
The unit turns off automatically in the following
situations:
– In “Digital Audio In” / “Bluetooth” / “USB” mode if
there is no audio signal for 18 minutes.
(Source)
Press to select a source connected to the Soundbar.
(Mute)
Press the (Mute) button to mute the sound.
Press it again to unmute the sound.
LED
Indicator
Blinks X Repeatly
ENG - 10
Volume
Push the button up or down to adjust the volume.
LED
Indicator
White moves to right X1
Volume Up
White moves to left X1
Volume Down
CH LEVEL
By pressing the button, you can adjust the volume of the each speaker.
LED
Indicator
White Blinks X1
“Centre Level”
(Sound Control)
By pressing the button, you can set the audio function. The desired item can be adjusted using the Up/
Down buttons. Each time the mode changes, the Multicolour LED blinks in white.
LED
Indicator
White Blinks X1
“Sync” “Night mode” “Voice enhancement”
– If the video on the TV and audio from the Soundbar are not synchronised, select “Sync” in Sound
Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
(Not available in “USB” or “Bluetooth”mode.)
– “Sync” is only supported for some functions.
– “Night mode” is optimised for night time viewing with the settings adjusted to bring the volume
down but keep the dialog clear.
– “Voice enhancement” makes it easier to hear spoken dialog in movies and TV.
ENG - 11
7 Band EQ
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency
band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons
and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound
mode is set to "Standard".)
7 Band EQ
5 Sec
Press and hold the (Sound Control) button
for about 5 seconds.
Using the Left/Right buttos and each can be
adjusted to setting between -6 to+6.
“150Hz”
“150Hz” “300Hz” “600Hz” “1.2kHz”
“2.5kHz” “5kHz” “10kHz”
Bluetooth PAIR
Switch the Soundbar to Bluetooth pairing mode.
When you press the button, the LED display changes as shown below.
Until pairing is complete, the Multicolour LED changes as RedGreenBlue in turn.
LED
Indicator
Red Green Blue Blinks
Pairing
Connection is complete
Cyan Blinks X3
p (Play / Pause)
You can also play or pause music by pressing the button in "USB" mode.
Up/Down/Left/Right
Press Up/Down/Left/Right on the button to select or set functions.
Repeat
To use the Repeat function in “USB” mode, press the Up button.
Music Skip
Press the RightLeft button to select the previous music
(Info)
Press the button to display information about the current function. (See page 7.)
ENG - 12
SOUND MODE
By pressing the button, you can select the desired audio mode. Each time the mode changes, the
Multicolour LED blinks in white. (The sound mode may differ with the TV model.)
LED
Indicator
White Blinks X1
“Surround Sound” “Standard”
– Surround Sound
– Standard
Outputs the original sound.
Bluetooth Power On/Off
This feature automatically turns the Soundbar on when it receives a connection request from a
previously connected TV or Bluetooth device. The setting is On by default.
– Press and hold the SOUND MODE button for more than 5 seconds to turn off the Bluetooth Power
function.
DRC (Dynamic Range Control) On/Off
Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the SOUND MODE
button for more than 5 seconds while the Soundbar is powered off to turn DRC (Dynamic Range
Control) on or off. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
SOUND MODE button LED Indicator
SOUND
MODE
5 Sec
Cyan Blinks X1
On (Default) Off
Red Blinks X1
DRC On/Off Toggle On Off
ENG - 13
WOOFER (BASS) LEVEL
CH LEVEL
TONE
CONTR
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTR
WOOFER
SOUND
MODE
Push the button up or down to adjust the bass level between -6 to +6. To set the woofer (bass) volume
level to 0 (Default), press the button. (Subwoofer is not included.)
TONE CONTROL
By pressing the button, you can adjust the volume of the treble or bass sound. The desired item can be
adjusted using the Up/Down buttons. (This feature is available in all sound modes except “Standard”
mode.)
LED
Indicator
White Blinks X1
“Treble” “Bass”
ENG - 14
Using the Hidden Buttons (Buttons with more than one function)
Hidden Button
Reference page
Remote Control Button Function
WOOFER (Up) TV remote control On/Off page 15
Left TV Auto connect On/Off page 19
(Sound Control)
7 Band EQ page 11
SOUND MODE
DRC On/Off page 12
Bluetooth Power On/Off page 12
Output specications for the different sound effect modes
Effect Input Output
Surround Sound
2.0 ch 2.0 ch
5.1 ch 2.0 ch
Standard
2.0 ch 2.0 ch
5.1 ch 2.0 ch
ENG - 15
Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.
This function can be used with IR remote controls only. Bluetooth remote controls (remote
controls that require pairing) are not supported.
Set the TV speaker to External Speaker to use this function.
Manufacturers supporting this function:
Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA
TV remote control On/Off
1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the
following order: “Off-TV Remote” (Default mode), “Samsung-TV Remote”, “All-TV Remote”.
The LED indicator status changes each time the mode is changed, as shown below.
Remote Control Button LED Indicator Status
SOUND
MODE
WOOFER
L
TONE
CON
5 Sec
"Off-TV Remote"
(Default mode)
Red Blinks X1
Disable the TV remote control.
SOUND
MODE
WOOFER
L
TONE
CON
5 Sec
"Samsung-TV Remote"
Cyan Blinks X1
Enable a Samsung TV’s IR remote
control.
SOUND
MODE
WOOFER
L
TONE
CON
5 Sec
"All-TV Remote"
Blue Blinks X1
Enable a third-party TV’s IR remote
control.
ENG - 16
04 CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components to connect the Soundbar to an electrical outlet in the following order:
For more information about the required electrical power and power consumption, refer to the
label attached to the product. (Label: Bottom of the Soundbar Main Unit)
1. Connect the power cord to the Soundbar.
2. Connect the power cord to a wall socket.
Bottom of the Soundbar Main Unit
POWER
POWER
DIGIT
(OPTICAL)
USB (5V 0.5A)
POWER
Power Cord
NOTE
If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on
automatically.
ENG - 17
05 USING A WIRED CONNECTION TO THE TV
Connecting using an Optical Cable
Pre-connection Checklist
When you use an optical cable and the terminals have covers, be sure to remove the covers.
LED
Indicator
White On -> Off
“Digital Audio In”
OPTICAL OUT
DIGITAL
AUDIO IN
(OPTICAL)
DIGITAL AUDIO IN
(OPTICAL)
Bottom of the
Soundbar
Optical Cable (not supplied)
Top of the Soundbar
1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the
Soundbar and the OPTICAL output port on the TV with the optical cable (not supplied), as shown in
2. Turn on the Soundbar and TV.
3. Press the (Source) button on the top panel or remote control, and then select the “Digital
Audio In” mode.
4. The TV sound is output from the Soundbar.
ENG - 18
06 USING A WIRELESS CONNECTION TO THE TV
Connecting via Bluetooth
When a Samsung TV is connected using Bluetooth, you can hear stereo sound
without the hassle of cables.
Only one Samsung TV can be connected at a time.
Samsung TV that supports Bluetooth can be connected.
The initial connection
1. Press the PAIR button on the Soundbar remote control or press (Source) button on the
Soundbar top panel to enter the "Bluetooth" mode.
Bluetooth Pairing button LED Indicator
PAIR
OR
Red Green Blue Blinks
Pairing
Connection is complete
Cyan Blinks X3
When in “Bluetooth” mode
5 Sec
Until pairing is complete, the Multicolour LED changes as Red
GreenBlue in turn.
“Ready to connect via Bluetooth.”
2. Select Bluetooth mode on the Samsung TV.
(e.g. Home (
) Sound Sound Output
Bluetooth Speaker List [AV]Soundbar C4-Series (Bluetooth))
3. Select “[AV]Soundbar C4-Series” from the list on TV’s screen.
An available Soundbar is indicated with “Needs pairing” or “Paired” on the TV’s Bluetooth device
list. To connect the Samsung TV to the Soundbar, select the message, and then establish a
connection.
4. You can now hear Samsung TV sound from the Soundbar.
If there is a connection log between the Soundbar and Samsung TV, the Soundbar is
automatically connected by changing its mode to “Bluetooth”.
ENG - 19
If the device fails to connect
If you have an existing Soundbar (e.g., [AV]Soundbar C4-Series) on the list of speakers on the
Samsung TV, delete it.
Then repeat steps 1 through 3.
Disconnecting the Soundbar from the Samsung TV
Press the
(Source)
button on the top panel or on the remote control to select the mode other than
“Bluetooth”.
Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.
(The time required may differ, depending on the Samsung TV model.)
TV Auto connect On/Off
To cancel the automatic Bluetooth connection between the Soundbar and TV, press the
Left button on
the remote control for 5 seconds with the Soundbar in “Bluetooth Ready
Left button LED Indicator
5 Sec
Cyan Blinks X1
On (Default) Off
Red Blinks X1
Bluetooth Ready Toggle On Off
Notes on Bluetooth connection
Locate a new device within 1 m to connect via Bluetooth communication.
If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
The Soundbar automatically turns off after 18 minutes in the Ready state.
The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
ENG - 20
07 CONNECTING AN EXTERNAL DEVICE
Connecting using an Optical Cable
LED
Indicator
White On -> Off
“Digital Audio In”
OPTICAL OUT
DIGITAL
AUDIO IN
(OPTICAL)
DIGITAL AUDIO IN
(OPTICAL)
Bottom of the Soundbar
Optical Cable
(not supplied)
Top of the Soundbar
BD / DVD player / Set-top
box / Game console
1. With the external device and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port
on the Soundbar and the OPTICAL output port on the external device with the optical cable (not
2. Turn on the Soundbar and external device.
3. Press the (Source) button on the top panel or remote control, and then select the “Digital
Audio In” mode.
4. The external device sound is output from the Soundbar.
ENG - 21
08 CONNECTING A USB STORAGE DEVICE
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
(OPTICAL)
HDMI
(ARC)
USB (5V 0.5A)
USB port
LED
Indicator
White On -> Off
“USB”
1. Connect the USB device to the USB port on the bottom of the product.
2. Press the (Source) button on the top panel or remote control, and then select the “USB” mode.
3.
The Soundbar automatically turns off (Auto Power Down) if no USB device has been connected
for more than 18 minutes.
ENG - 22
File Format Type Compatibility list
Extension Codec Sampling Rate Bit Rate
*.mp3 MPEG1 Layer2 32kHz ~ 48kHz 32kbps ~ 320kbps
MPEG1 Layer3 32kHz ~ 48kHz 32kbps ~ 320kbps
MPEG2 Layer3 16kHz ~ 24kHz 8kbps ~ 160kbps
MPEG2.5 Layer3 8kHz ~ 12kHz 8kbps ~ 160kbps
*.wma WMA7/8/9 32kHz ~ 48kHz 32kbps ~ 320kbps
*.aac
*.m 4a
A AC- LC
(MPEG2/MPEG4 Audio Only)
32kHz ~ 48kHz 32kbps ~ 320kbps
*.wav LPCM 32kHz ~ 192kHz 1,024kbps ~ 9,216kbps
*.ac FLAC 32kHz ~ 192kHz 162kbps ~ 8,100kbps
systems.
ENG - 23
09 CONNECTING A MOBILE DEVICE
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound
without the hassle of cables.
When you connect a paired Bluetooth device with the Soundbar off, the
Soundbar automatically turns on.
The initial connection
When connecting to a new Bluetooth device, make sure the device is within 1 m distance.
1. Press the
PAIR button on the Soundbar remote control or press (Source) button on the
Soundbar top panel to enter the "Bluetooth" mode.
Bluetooth Pairing button LED Indicator
PAIR
OR
Red Green Blue Blinks
Pairing
Connection is complete
Cyan Blinks X3
When in “Bluetooth” mode
5 Sec
Until pairing is complete, the Multicolour LED changes as Red
GreenBlue in turn.
“Ready to connect via Bluetooth.”
2. On your device, select “[AV]Samsung Soundbar C4-Series” from the list that appears.
3.
If the device fails to connect
If you have an existing Soundbar (e.g., [AV]Samsung Soundbar C4-Series) on the list of speakers
on the Mobile device, delete it.
Then repeat steps 1 and 2.
mobile device
ENG - 24
Notes on Bluetooth connection
Locate a new device within 1 m to connect via Bluetooth communication.
If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
The Soundbar automatically turns off after 18 minutes in the Ready state.
The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
The Soundbar supports SBC data (44.1kHz, 48kHz).
Connect only to a Bluetooth device that supports the A2DP (AV) function.
You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)
function.
When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality
will become.
The Bluetooth connection may break when the devices are out of the effective range.
The Bluetooth connection may not function as intended in areas with poor reception.
A Bluetooth device may experience noise or malfunction under in the following conditions:
– When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
– In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical
changes may occur.
– When exposed to radio interferences by other products operating on the same frequency
ranges, such as medical equipment, microwave ovens, and wireless LAN devices.
– Obstacles such as doors and walls may still impact the sound quality even when the devices
are within the effective range.
Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth
option.
This wireless device may cause electrical interference during operation.
ENG - 25
Bluetooth Power On/Off
If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth Power On
function is on and the Soundbar is turned off, the Soundbar turns on automatically.
1. Press and hold the SOUND MODE button for more than 5 seconds on the remote while the
Soundbar is turned on.
2. Multicolour LED indicator on the Soundbar blinks "Cyan”.
SOUND MODE button LED Indicator
SOUND
MODE
5 Sec
Cyan Blinks X1
On (Default) Off
Red Blinks X1
Bluetooth Power
On/Off
Toggle On Off
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s
user manual.
The Soundbar will be disconnected.
If the Soundbar is disconnected from the Bluetooth device, the multicolour LED indicator on the
Soundbar blinks "Red” three times.
Disconnecting the Soundbar from the Bluetooth device
Press the
(Source)
button on the top panel or on the remote control to select the mode other than
“Bluetooth”.
Disconnecting takes time because the Bluetooth device must receive a response from the
Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
ENG - 26
Connecting a Soundbar to a mobile device via NFC function
Place your mobile device in the NFC detection area on top of the Soundbar.
Bluetooth device
NFC
Top of the Soundbar
NOTES
Make sure that your mobile device has the NFC function turned on and that the screen is active.
Bluetooth connection is unavailable when NFC of the mobile device is in card emulation mode.
If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
The Soundbar automatically turns off after 18 minutes in the Ready state.
The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
The Soundbar supports SBC data (44.1kHz, 48kHz).
Connect only to a Bluetooth device that supports the A2DP (AV) function.
You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)
function.
Once you have paired the Soundbar to a Bluetooth device, selecting “[AV]Samsung Soundbar
C4-Series” from the device’s scanned devices list will automatically change the Soundbar to
“Bluetooth” mode.
– Available only if the Soundbar is listed among the Bluetooth device’s paired devices.
(The Bluetooth device and the Soundbar must have been previously paired at least once.)
The Soundbar cannot be paired to another Bluetooth device if already in Bluetooth mode and
paired to a Bluetooth device.
ENG - 27
10 INSTALLING THE WALL MOUNT
(OPTIONAL)
Installation Precautions
Install on a vertical wall only.
Do not install in a place with high temperature or humidity.
Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall
or choose another installation point.
Purchase wall mounting screws according to the type and thickness of the wall you want to mount
the Soundbar on.
– Diameter: M4
– Length: 40 mm or longer recommended.
Connect cables from the unit to external devices before you install the Soundbar on the wall.
Make sure the unit is turned off and unplugged from the power source before you install it.
Otherwise, it may cause an electric shock.
Wall mount Components
5 cm or more
For Installation on Concrete Walls
(not supplied)
A
x 2 (M4 x L40)
A
B
x 2
40 mm or longer
4 mm
8 mm
Recommended specication
NOTE
– Installations on other types of walls will require
different kinds of screws.
ENG - 28
1.
------ 450 mm------
CENTRE LINE
NOTES
– If your TV is installed on the
wall, install the Soundbar 5cm
or more below your TV.
– Use a pencil to mark the
holes’ positions.
2.
6 mm
50 mm
A
B
IMPORTANT NOTE
– The installation method shown here is for CONCRETE walls. Installation methods will vary
depending on the wall type. For installation on dry wall, we strongly recommend you drill screw
support holes into the underlying wood studs.
3.
A
12mm
ENG - 29
4.
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
POWER
5.
NOTE
– Supports for wall installation are built
into the back of the Soundbar.
CAUTION
–
accidently detached, resulting in personal
injury.
– Do not bump into or strike the Soundbar
(especially from the bottom). The impact
could detach the Soundbar from the wall,
resulting in personal injury.
ENG - 30
11 SOFTWARE
UPDATE
Important: After upgrading, keep the original
Settings.
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
(OPTICAL)
HDMI
(ARC)
USB (5V 0.5A)
USB port
1. Connect a USB memory stick to the USB port
on your computer.
Important: Make sure there are no music
2. Go to (samsung.com)
select Enter Model
Number and enter the model of your
Soundbar. Select manuals and downloads
3. Save the downloaded software to a USB
memory stick and select “Extract Here” to
unzip the folder.
4. Turn off the Soundbar and connect the USB
stick containing the software update to the
USB port.
5. Plug USB into Soudbar and switch to USB
source, the software will update
automatically and will complete update
within 2 minutes. During the update process,
then the 5 LEDs will all be bright white, and
When the update is complete, the cyan
indicator blinks 3 times, and the soundbar
automatically restarts.
LED
Indicator
White moves from left to right
and right to left X 1
“Start the software update.”
5 LEDs display White
White moves from left to right
and right to left X 1
Cyan Blinks X3
Software Update Finish
“The software update is complete.”
Red Blinks X3
Software Update Failed
“The software update failed.”
ENG - 31
This product has a DUAL BOOT function.
If LED sequence ashing is not
displayed
1. Turn off the Soundbar, disconnect and then
reconnect the USB storage device that
USB port.
2. Disconnect the Soundbar’s power cord,
reconnect it, and then turn on the Soundbar.
NOTES
stored in the USB storage device.
Do not disconnect the power or remove the
USB device while updates are being applied.
The main unit will turn off automatically after
After upgrading, keep the original Settings.
–
the soundbar automatically turns on, and
the Voice UI comes out.
If the software update fails, check if the
USB stick is defective.
Mac OS users should use MS-DOS (FAT) as the
USB format.
Updating via USB may not be available,
depending on the USB storage device
manufacturer.
Reset
5 Sec
With the Soundbar on, press the (Volume)
buttons on the body at the same time for at least
5 seconds. The LED display changes as shown
below and then the Soundbar is reset.
LED
Indicator
White moves from left to right
and right to left
“Start the factory reset.”
Cyan Blinks X3
“The factory reset is complete.”
CAUTION
All the settings of the Soundbar are reset.
Be sure to perform this only when a reset is
required.
ENG - 32
12 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Power cycle the external device and try
again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 9.)
Remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home (
)
Soundbar)
; The cable connection to the Soundbar may
be loose. Remove the cable and connect
again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 31.)
Soundbar does not connect via Bluetooth.
; When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR button on the remote control or
press the (Source) button on the body
for at least 5 seconds.)
; If the Soundbar is connected to another
switch the device.
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
Settings (
)
; Remove and reconnect the power plug,
then try again.
; Reset the product and try again.
(See page 31.)
ENG - 33
Sound drops out when connected via
Bluetooth.
; If your device that is connected via
Bluetooth moves too far away from the
Soundbar, it may cause the sound to drop
out. Move the device closer to the
Soundbar.
; If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound may
drop out. Check the installation
environment and conditions for use.
Soundbar does not turn on automatically with
the TV.
; If you turn off the Soundbar while watching
TV, the power synchronization with the TV
will be disabled. Power off the TV and
Soundbar using the TV remote.
13 LICENCE
Dolby, Dolby Audio, and the double-D symbol
are trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from
works. Copyright 1992-2019 Dolby
Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for
companies headquartered in the U.S./Japan/
Taiwan) or under license from DTS Licensing
Limited (for all other companies). DTS,
DigitalSurround, and the DTS logo are
registered trademarks or trademarks of DTS,
Inc. in the United States and other countries.
© 2021 DTS, Inc. ALL RIGHTS RESERVED.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by Samsung Electronics
Co., Ltd. is under license. Other trademarks and
trade names are those of their respective owners.
ENG - 34
14 OPEN SOURCE
LICENCE NOTICE
To send inquiries and requests for questions
regarding open sources, contact Samsung Open
Source (http://opensource.samsung.com)
15 IMPORTANT
NOTES ABOUT
SERVICE
Figures and illustrations in this User Manual are
provided for reference only and may differ from
actual product appearance.
ENG - 35
16 SPECIFICATIONS AND GUIDE
Specications
Model Name HW-C400
USB 5V/0.5A
Weight 2.0 kg
Dimensions (W x H x D) 641.0 x 66.5 x 107.0 mm
Operating Temperature Range +5°C to +35°C
Operating Humidity Range 10 % ~ 75 %
AMPLIFIER
Rated Output power
20W x 2
Supported play formats
LPCM 2ch, Dolby Audio™ (supporting Dolby®
Digital), DTS
Bluetooth
Port deactivation method
Press and hold the SOUND MODE button for
more than 5 seconds to turn off Bluetooth Power
function.
NOTES
Weight and dimensions are approximate.
For India Only
“This product is RoHS compliant”
VIE - 2
THÔNG TIN AN TOÀN
CNH BO AN TON
CHÚ Ý
NGUY CƠ BỊ ĐIỆN GIẬT
KHÔNG MỞ
CNH BO
CHÚ Y
VIE - 3
PHÒNG NGA
1.
2.
3.
4.
5.
CHÚ Ý :
VIE - 4
NI DUNG
01 Kiểm tra thành phần 6
02 Tổng quan về sản phẩm 7
-------------------------
------------------------- 8
03 Sử dụng Điều khiển từ xa 9
------------------------- 9
-------------------------
9
-------------------------
-------------------------
-------------------------
04 Kết nối Soundbar 16
-------------------------
05 Dùng kết nối có dây với TV 17
-------------------------
06 Dùng kết nối không dây với TV 18
-------------------------
07 Kết nối với Thiết bị Bên ngoài 20
-------------------------
08 Kết nối với Thiết bị lưu trữ USB 21
09 Kết nối với Thiết bị di động 23
-------------------------
23
-------------------------
10 Lắp giá treo tường (Tùy chọn) 27
-------------------------
-------------------------
11 Cập nhật phần mềm 30
-------------------------
12 Xử l s cô 32
13 Giy Php 33
14 Thông báo Giy php Ngun m 34
15 Lưu Quan Trọng về Dịch vụ 34
16 Thông số kỹ thuật và Hướng dẫn 35
-------------------------
01 KIỂM TRA THNH PHẦN
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Thiết bị chính Soundbar Dây ngun
(Soundbar)
Pin/điều khiển từ xa Soundbar
02 TỔNG QUAN VỀ SN PHẨM
Bảng mặt trên của Soundbar
Bảng mặt trên
NFC
Đèn báo
LED
W
W
M
W
W
Màu trắngMàu xanh lơMàu xanh láMàu đỏMàu
vàngMàu camMàu tímMàu lam
Power
Âm lượng
Ngun tín
hiệu
(
Ngun tín hiệu
)
Sáng màu trắng -> Tắt Sáng màu trắng -> Tắt Sáng màu trắng -> Tắt
“Digital Audio In” “Bluetooth” “USB”
VIE - 8
Biểu
trưng NFC
Cài đặt
Loa ngoài
Mặt dưới của Soundbar
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
DIGITAL
AUDIO IN
(OPTICAL)
HDMI
(ARC)
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
POWER
POWER
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
VIE - 9
03 SỬ DỤNG ĐIỀU KHIỂN T XA
Lắp Pin trước khi dùng Điều khiển từ xa (pin AAA X 2)
Cách sử dụng điều khiển từ xa
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Bật/tắt
Đèn báo
LED
Nhp nháy màu xanh lơ 1 lần
Bật Tắt
Nhp nháy màu đỏ 3 lần
Chức năng Auto Power Down
– Digital Audio In” / “Bluetooth” / “USB”
(Ngun tín hiệu)
(Tắt tiếng)
(Tắt tiếng)
Nhp nháy X lần lặp lại
Âm lượng
Màu trắng chuyển sang phải 1 lần
Màu trắng chuyển sang trái 1 lần
CH LEVEL
Nhp nháy màu trắng 1 lần
“Centre Level”
(Điều khiển âm thanh)
Lên/Xuống
Nhp nháy màu trắng 1 lần
“Sync” “Night mode” “Voice enhancement”
– Sync
Lên/Xuống
USBBluetooth
– “Sync
– “Night mode
– “Voice enhancement
EQ 7 dải
(Điều khiển âm thanh)
Trái/Phải
Lên/Xuống
Standard
EQ 7 dải
5 Sec
(Điều khiển âm thanh)
Trái/Phải
“150Hz”
“150Hz” “300Hz” “600Hz” “1.2kHz”
“2.5kHz” “5kHz” “10kHz”
Bluetooth PAIR
Màu đỏ Màu xanh láMàu
lam
Màu đỏ Màu xanh lá Màu lam nhp nháy
Ghép nối
Kết nối hoàn tất
Nhp nháy màu xanh lơ 3 lần
p (Phát/tạm dừng)
“USB”
Lên/Xuống/Trái/Phải
Lên/Xuống/Trái/Phải
Lặp lại
USBLên
Bỏ qua nhạc
PhảiTrái
(Thông tin)
SOUND MODE
Nhp nháy màu trắng 1 lần
“Surround Sound” “Standard”
Surround Sound
Standard
Bật/Tắt Bluetooth Power
– SOUND MODE
Bật/Tắt DRC (Điều khiển dải động)
SOUND
MODE
Nút SOUND MODE Đèn báo LED
SOUND
MODE
5 Sec
Màu xanh lơ nhp nháy 1 lần
Bật (Mặc định) Tắt
Màu đỏ nhp nháy 1 lần
Bật/Tắt DRC Bật → Tắt
MỨC WOOFER (ÂM TRẦM)
CH LEVEL
TONE
CONTR
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTR
WOOFER
SOUND
MODE
TONE CONTROL
Lên/Xuống
“Standard
Nhp nháy màu trắng 1 lần
“Treble” “Bass”
Sử dụng các Nút Ẩn (Các nút có nhiều chức năng)
Nút Ẩn
Trang tham khảo
Nút trên Điều khiển Từ xa Chức năng
Thông số kỹ thuật đầu ra cho các chế độ hiệu ứng âm thanh khác nhau
Hiệu ứng Đầu vào Đầu ra
Điều chỉnh âm lượng Soundbar bằng điều khiển từ xa TV
Loa ngoài
Bật/Tắt điều khiển từ xa TV
1.
2. WOOFER
WOOFEROff-TV
RemoteSamsung-TV RemoteAll-TV Remote
Nút trên Điều khiển Từ xa Đèn báo LED Trạng thái
SOUND
MODE
WOOFER
L
TONE
CON
5 Sec
Nhp nháy màu đỏ 1 lần
SOUND
MODE
WOOFER
L
TONE
CON
5 Sec
Nhp nháy màu xanh lơ 1 lần
SOUND
MODE
WOOFER
L
TONE
CON
5 Sec
Nhp nháy màu lam 1 lần
04 KẾT NỐI SOUNDBAR
Kết nối ngun điện
1.
2.
Mặt đáy của thiết bị chính Soundbar
POWER
POWER
DIGIT
(OPTICAL)
USB (5V 0.5A)
POWER
Dây ngun
LƯU Ý
05 DÙNG KẾT NỐI CÓ DÂY VỚI TV
Kết nối bằng Cáp quang
Danh sách kiểm tra trước khi kết nối
Sáng màu trắng -> Tắt
“Digital Audio In”
OPTICAL OUT
DIGITAL
AUDIO IN
(OPTICAL)
DIGITAL AUDIO IN
(OPTICAL)
Mặt đáy của
Soundbar
Cáp quang
(không đi kèm)
Mặt trên của Soundbar
1. DIGITAL AUDIO IN (OPTICAL)
2.
3. (Ngun tín hiệu)Digital Audio
In
4.
06 DÙNG KẾT NỐI KHÔNG DÂY VỚI TV
Kết nối qua Bluetooth
Kết nối ban đầu
1.
PAIR (Ngun)
Bluetooth
Nút Ghp nối Bluetooth Đèn báo LED
PAIR
HOẶC
Màu đỏ Màu xanh lá Màu lam nhp nháy
Ghép nối
Kết nối hoàn tất
Nhp nháy màu xanh lơ 3 lần
Bluetooth”
5 Sec
Màu đỏ Màu xanh láMàu lam
“Ready to connect via Bluetooth.”
2.
3. [AV]Soundbar C4-Series
Cần ghp nốiĐã ghp nối
4.
Bluetooth”
Nếu thiết bị không kết nối được
[AV]Soundbar C4-Series
Ngắt kết nối Soundbar khỏi TV Samsung
(Ngun tín hiệu)
“Bluetooth
Bật/Tắt t động kết nối TV
Trái
Bluetooth Ready
Nút Trái Đèn báo LED
5 Sec
Màu xanh lơ nhp nháy 1 lần
Bật (Mặc định) Tắt
Màu đỏ nhp nháy 1 lần
Bluetooth Ready Bật → Tắt
Lưu khi kết nối Bluetooth
–
–
–
07 KẾT NỐI VỚI THIẾT BỊ BÊN NGOI
Kết nối bằng Cáp quang
Sáng màu trắng -> Tắt
“Digital Audio In”
OPTICAL OUT
DIGITAL
AUDIO IN
(OPTICAL)
DIGITAL AUDIO IN
(OPTICAL)
Mặt đáy của Soundbar
Cáp quang
(không đi kèm)
Mặt trên của Soundbar
BD / Đầu DVD /
Hộp thu phát kỹ thuật số /
Máy chơi game
1. DIGITAL AUDIO IN (OPTICAL)
2.
3. (Ngun tín hiệu)Digital Audio
In
4.
08 KẾT NỐI VỚI THIẾT BỊ LƯU TRỮ USB
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
(OPTICAL)
HDMI
(ARC)
USB (5V 0.5A)
Cổng USB
Sáng màu trắng -> Tắt
“USB”
1.
2.
(Ngun)USB
3.
VIE - 22
Danh sách loại định dạng tệp tương thích
Phần m rộng Codec Tốc độ ly mẫu Tốc độ bit
*.mp3
*.wma
*.aac
*.m 4a
*.wav
*.ac
VIE - 23
09 KẾT NỐI VỚI THIẾT BỊ DI ĐNG
Kết nối qua Bluetooth
Kết nối ban đầu
1.
PAIR (Ngun)
Bluetooth
Nút Ghp nối Bluetooth Đèn báo LED
PAIR
HOẶC
Màu đỏ Màu xanh lá Màu lam nhp nháy
Ghép nối
Kết nối hoàn tất
Nhp nháy màu xanh lơ 3 lần
Bluetooth”
5 Sec
Màu đỏ Màu xanh láMàu lam
“Ready to connect via Bluetooth.”
2. [AV]Samsung Soundbar C4-Series
3.
Nếu thiết bị không kết nối được
[AV]Samsung Soundbar C4-Series
Thiết bị di động
VIE - 24
Lưu khi kết nối Bluetooth
–
–
–
–
–
–
–
Bật/Tắt Bluetooth Power
1. SOUND MODE
2. Màu xanh lơ
Nút SOUND MODE Đèn báo LED
SOUND
MODE
5 Sec
Màu xanh lơ nhp nháy 1 lần
Bật (Mặc định) Tắt
Màu đỏ nhp nháy 1 lần
Bật/Tắt Bluetooth
Power
Bật → Tắt
Ngắt kết nối giữa thiết bị Bluetooth và Soundbar
Màu đỏ
Ngắt kết nối giữa Soundbar và thiết bị Bluetooth
(Ngun tín hiệu)
“Bluetooth
Kết nối Soundbar với thiết bị di động qua chức năng NFC
Thiết bị Bluetooth
NFC
Mặt trên cùng của Soundbar
GHI CHÚ
–
–
–
[AV]Samsung Soundbar C4-Series
Bluetooth
–
10 LẮP GI TREO TƯỜNG (TÙY CHỌN)
Những điểm cần cân nhắc khi lắp đặt
–
–
Phụ kiện Treo tường
5 cm tr lên
Lắp đặt trên Tường Bê-tông
(không đi kèm)
A
A
B
Thông số kỹ thuật được đề xut
LƯU Ý
–
VIE - 28
1.
------ ------
TRỤC TÂM
GHI CHÚ
–
–
2.
A
B
LƯU Ý QUAN TRỌNG
–
3.
A
VIE - 29
4.
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
POWER
5.
LƯU Ý
–
CHÚ Y
–
–
11 CẬP NHẬT PHẦN
MỀM
Quan trọng
POWER
POWER
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
(OPTICAL)
HDMI
(ARC)
USB (5V 0.5A)
Cổng USB
1.
Quan trọng:
2.
3.
4.
USB
5.
Đèn báo
LED
Màu trắng di chuyển từ trái sang
phải và từ phải sang trái 1 lần
“Start the software update.”
5 đèn LED sáng màu trắng
Màu trắng di chuyển từ trái sang
phải và từ phải sang trái 1 lần
Màu xanh lơ nhp nháy 3 lần
“The software update is complete.”
Màu đỏ nhp nháy 3 lần
“The software update failed.”
Nếu chuỗi đèn LED không nhp
nháy
1.
USB
2.
LƯU Ý
–
Đặt lại
5 Sec
(Âm lượng)
Đèn báo
LED
Màu trắng di chuyển từ trái sang
phải và từ phải sang trái
“Start the factory reset.”
Màu xanh lơ nhp nháy 3 lần
“The factory reset is complete.”
CHÚ Y
VIE - 32
12 XỬ LÝ S CÔ
Soundbar không bật.
;
Soundbar hoạt động chập chờn.
;
;
;
9
Điều khiển từ xa không hoạt động.
;
;
Soundbar không phát ra bt kỳ âm thanh nào.
;
;
;
;
;
;
Soundbar không kết nối qua Bluetooth.
;
PAIR
(Ngun tín hiệu)
;
;
;
;
VIE - 33
Rớt âm thanh khi được kết nối qua Bluetooth.
;
;
;
Rớt âm thanh khi được kết nối qua Bluetooth
;
;
Soundbar không t động bật với TV.
;
13 GIY PHP
VIE - 34
14 THÔNG BO GIY
PHP NGUN MỞ
15 LƯU Ý QUAN
TRỌNG VỀ DỊCH
VỤ
16 THÔNG SỐ KỸ THUẬT V HƯỚNG DẪN
Thông số kỹ thuật
SOUND MODE
GHI CHÚ
TRUNG TÂM BO HNH SAMSUNG
A. ĐIỀU KIỆN BO HNH:
1. Sản phẩm còn trong thời hạn Bảo hành da vào tin nhắn
từ tổng đài 6060
2. Nếu không có tin nhắn từ tổng đài 6060, sẽ áp dụng thời hạn
Bảo hành cho sản phẩm như sau:
-
-
-
-
-
-
-
3. Sản phẩm phải còn đầy đủ nhãn máy để kiểm tra hoặc các
chứng từ liên quan.
4. Sản phẩm không nằm trong trường hợp bị từ chối bảo
hành.
5. Các sản phẩm do SAMSUNG sản xut và phân phối chính
thức tại thị trường Việt Nam sẽ được bảo hành tại các
Trung Tâm Bảo Hành trên toàn quốc do SAMSUNG VINA
ủy quyền.
B. ĐIỀU KIỆN T CHỐI BO HNH:
Trung Tâm Bảo Hành sẽ từ chối bảo hành hoặc sẽ sửa
chữa có tính phí trong những trường hợp máy hỏng
không phải lỗi của nhà sản xut như sau:
1.
2.
-
-
-
3.
4.
5.
6.
7.
QUÝ KHCH VUI LÒNG LIÊN HỆ VỚI CHÚNG TÔI THEO SỐ
ĐIỆN THOẠI (Miễn phí cuộc gọi).
1800 588 889
Cảm ơn Qu khách đã la chọn và sử dụng sản phẩm của
Công ty TNHH Điện Tử SAMSUNG VINA.
1.
-
-
-
QUÝ KHCH HÃY LIÊN HỆ CHÚNG TÔI THEO SỐ ĐIỆN
THOẠI (Miễn phí cuộc gọi)
1800 588 889
2.
- [
14 số Sê Ri máy]
-
3.
-
-
-
THÔNG TIN BO HNH
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer
care Centre.
Country / Area Samsung Service Centre
Web Site
`
Asia Pacifi c
CHINA 400-810-5858 www.samsung.com/cn/support
TAIWAN
0800-329-999
0809-00-5237 ( B2B / Dealer)
www.samsung.com/tw/support
HONG KONG
3698 4698 (All Product)
3698 4688 (B2B)
3698 4633 (eStore)
2121 9088 (Samsung pay)
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
MACAU 0800 333
SINGAPORE 1800 7267864 | 1800-SAMSUNG www.samsung.com/sg/support
AUSTRALIA 1300 362 603 www.samsung.com/au/support
NEW ZEALAND 0800 726 786 www.samsung.com/nz/support
VIETNAM
Toll free numbers: 1800 588 889 (All Product)
Hotline: (028)73056888
www.samsung.com/vn/support
THAILAND 1800-29-3232 (Toll free for all product) www.samsung.com/th/support
MYANMAR +95-1-2399-888 www.samsung.com/mm/support
CAMBODIA 1800-20-3232 (Toll free)
www.samsung.com/th/support
LAOS +856-214-17333
MALAYSIA
1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
INDONESIA
021-5699-7777
0800-112-8888 (All Product, Toll Free)
0800-112-7777 (All Product, Toll Free)
www.samsung.com/id/support
PHILIPPINES
Dedicated Hotline for Mobile Phones:
#GALAXY (just dial #425299)
All Products :
1-800-10-7267864 [ PLDT - Toll Free ]
1-800-8-7267864 [ Globe - Toll Free ]
84222111 [ Landline ]
www.samsung.com/ph/support
INDIA
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
www.samsung.com/in/support
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667 (Toll Free for Ncell users)
www.samsung.com/in/support
BANGLADESH
08000-300-300 (Toll free)
09612-300-300
www.samsung.com/bd/support
SRI LANKA 011 SAMSUNG (011 7267864) www.samsung.com/in/support
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer
care Centre.
Country / Area Samsung Service Centre
Web Site
`
Asia Pacifi c
CHINA 400-810-5858 www.samsung.com/cn/support
TAIWAN
0800-329-999
0809-00-5237 ( B2B / Dealer)
www.samsung.com/tw/support
HONG KONG
3698 4698 (All Product)
3698 4688 (B2B)
3698 4633 (eStore)
2121 9088 (Samsung pay)
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
MACAU 0800 333
SINGAPORE 1800 7267864 | 1800-SAMSUNG www.samsung.com/sg/support
AUSTRALIA 1300 362 603 www.samsung.com/au/support
NEW ZEALAND 0800 726 786 www.samsung.com/nz/support
VIETNAM
Toll free numbers: 1800 588 889 (All Product)
Hotline: (028)73056888
www.samsung.com/vn/support
THAILAND 1800-29-3232 (Toll free for all product) www.samsung.com/th/support
MYANMAR +95-1-2399-888 www.samsung.com/mm/support
CAMBODIA 1800-20-3232 (Toll free)
www.samsung.com/th/support
LAOS +856-214-17333
MALAYSIA
1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
INDONESIA
021-5699-7777
0800-112-8888 (All Product, Toll Free)
0800-112-7777 (All Product, Toll Free)
www.samsung.com/id/support
PHILIPPINES
Dedicated Hotline for Mobile Phones:
#GALAXY (just dial #425299)
All Products :
1-800-10-7267864 [ PLDT - Toll Free ]
1-800-8-7267864 [ Globe - Toll Free ]
84222111 [ Landline ]
www.samsung.com/ph/support
INDIA
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
www.samsung.com/in/support
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667 (Toll Free for Ncell users)
www.samsung.com/in/support
BANGLADESH
08000-300-300 (Toll free)
09612-300-300
www.samsung.com/bd/support
SRI LANKA 011 SAMSUNG (011 7267864) www.samsung.com/in/support
