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CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
Print jobs are not routed to the booklet‑maker bin
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Make sure the paper is loaded in a 520‑sheet tray or the multipurpose feeder. If the paper is loaded in the
multipurpose feeder, make sure it is loaded short‑edge first.
Note: Do not load A4‑ or letter‑size paper in the multipurpose feeder.
IS THE LETTER‑ OR A4‑SIZE PAPER LOADED IN A 520‑SHEET TRAY?
The finisher will not accept letter‑ or A4‑size paper from the multipurpose feeder. Load letter‑ or A4‑size paper in
the short‑edge orientation in a 520‑sheet tray.
MAKE SURE THE PAPER SIZE IS SUPPORTED BY THE BOOKLET‑MAKER BIN (BIN 2)
Use one of the following paper sizes supported by Bin 2: A3, A4, B4, folio, legal, letter, or tabloid (11 x 17 in.).
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1 Press .
2 Press until Settings appears, and then press .
Troubleshooting 162
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