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8 TROUBLESHOOTING
Error name Error performance and solution
Startup failure 1. The battery level is low. Please place the vacuum cleaner on the charging dock or the dust
dock and align with the charging pole pieces, toggle the switch on the left side of the vac-
uum cleaner to “I”, and the vacuum cleaner will start automatically (When it is completely
out of power, it needs to be charged for a while before automatic startup).
2. The ambient temperature is too low (below 32°F) or higher than (122°F) . Please use it
within the environmental temperature range of 32°F - 104°F.
3. Please confirm whether the switch on the left side of the vacuum cleaner is toggled to “I”.
Charging failure 1. Please remove the vacuum cleaner and check whether the indicator light of the charging
dock or dust collection dock is on, and make sure that both ends of the power adapter of
the charging dock are plugged in.
2. Poor contact. Please clean up the spring contacts on the charging dock and the charging
contacts on the vacuum cleaner.
3. Please confirm whether the switch on the left side of the vacuum cleaner is toggled to “I”.
Recharge failure 1. There are lots of obstacles near the charging dock or the dust collection dock. Please place
the charging dock or the dust collection dock in an open area.
2. The vacuum cleaner is far from the charging dock or the dust collection dock. Please place
the vacuum cleaner near the charging dock or the dust collection dock and try again.
Abnormal operation Shut down and restart.
Decreased cleaning ability or
dirt leakage
1. The dust box is full. Please clean the dust box.
2. The filter is clogged. Please clean or replace the filter.
3. The brush is entangled by foreign matter. So please clean the main brush.
Failure to connect to Wi-Fi 1. 1The Wi-Fi signal is poor. Please make sure the vacuum cleaner is in a good Wi-Fi signal
coverage area.
2. Wi-Fi connection is abnormal. Pease reset Wi-Fi and download the latest mobile APP and
try again.
3. The password is entered incorrectly.
4. The router is a 5G frequency band model, and this robotic cleaner only supports the 2.4G
frequency band.
Timed cleaning doesn’t work The battery level is low. Timed cleaning will be started when the remaining battery level is ≥
20%.
Whether the vacuum cleaner
consumes power when it is
placed on the charging dock
all the time
The power consumption is very low when the vacuum cleaner is placed on the charging dock
or the dust collection dock all the time, which helps to keep the battery in the best status of
performance.
Whether the machine needs to
be charged for 16 hours for the
first three times
Lithium battery has no memory effect when in use, and there is no need to wait when it is fully
charged.
16
English
EN
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