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Problem Possible causes What to do
The induction
hob cannot be
turned on.
No power. Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists, call a
qualied technician.
The touch
keys are
unresponsive.
The keys are locked. Unlock the keys. See section
‘Using your induction hob for
instructions.
The touch keys
are difcult to
operate.
There may be a slight lm
of water over the keys or
you may be using the tip of
your nger when touching
the keys.
Make sure the touch key area is
dry and use the ball of your nger
when touching the keys.
The glass
is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with at and
smooth bases. See ‘Choosing the
right cookware’.
Some cookware
make crackling
or clicking
noises.
This may be caused by
the construction of your
cookware (layers of
different metals vibrating
differently).
This is normal for cookware and
does not indicate a failure.
The induction
hob makes a
low humming
noise when
used on a high
power level.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or disappear
completely when you decrease
the power level.
Fan noise
coming from
the induction
hob.
A cooling fan built into
your induction hob has
switched on to prevent
the electronics from
overheating. It may
continue to run even
after you have turned the
induction hob off.
This is normal and needs no
action. Do not switch off the
power supply of the induction hob
while the fan is running.
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