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28 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Troubleshooting
Please see “Service” section for a description of each function.
Ice machine disposition Possible causes Corrective action
FLASHINGON or OFF
Legend:
OFFON
1. Ice machine is in running
condition but not making ice.
.
1. Defective compressor.
2. Defective start relay.
3. Defective start capacitor.
4. Defective run capacitor.
5. Defective main contactor.
6. No output from PC board.
1. Replace compressor.
2. Replace start relay.
3. Replace start capacitor.
4. Replace run capacitor.
5. Replace main contactor.
6. Replace PC board.
2. Machine in TIME DELAY without full
bin.
1. Ice jamming due to improperly
installed transport tube causing a
false shuttle.
2. Shuttle stuck in up position.
3. Damaged or improperly installed
thermostat (open).
4. Transport tube backed-out of
coupling.
1. Correct transport tube routing.
2. Repair or replace shuttle
mechanism.
3. Replace or reposition thermostat.
4. Correct coupling installation.
3. Ice machine is not making ice.
HI AMPS.
.
1. Poor water quality causing ice to jam
auger.
2. Damaged shuttle mechanism.
3. Intermittent drive output from
PC board. Evaporator will freeze
causing a HI AMPS error.
4. Gearmotor is unplugged.
1. Clean ice machine. Increase
ushing frequency. Position TDS
switch to High TDS setting.
2. Replace or repair shuttle
mechanism.
3. Replace PC board.
4. Plug in gearmotor.
4. Ice machine is not making ice.
HI PRESSURE.
.
1. High ambient temperatures
>100 F (38 C).
2. Poor ventilation or air recirculation.
3. Clogged condenser (air-cooled).
4. No water ow through condenser
(water-cooled).
5. Fan not working properly. No
air ow.
• Blocked fan blades
• No fan output from PC board
• Faulty fan motor
1. Air condition area to below 100F
(38 C).
2. Reposition ice machine or properly
ventilate. Prevent ice machine
exhaust from recirculating.
3. Clean condenser grille (air-cooled).
4. Restore water ow to condenser.
5. Correct air ow.
• Remove any blockage from fan
blades
• Replace PC board
• Replace fan motor
5. Ice machine is not making ice.
Drain clog.
.
1. Internal water leak touching chassis
sensor.
1. Identify and repair leak. Clean/dry
chassis and sensors and restart
machine.
6. Ice machine is making ice.
Drain clog.
.
1. Improper ow in drain system. 1. Correct/clean drain system.
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